I own a 2003 M3 and with Mike and his staff has my car is running really well. I appreciate his expertise and honesty.
Mike and his team are very professional and did an amazing job on my car! I highly recommend this shop!
No BS. Tells you how it is and is a clean shop.
The shop was able to get my car in the same day and returned it as promised. Very pleased with the work performed
Great job as usual.
First time taking my car to this shop. Mike the owner was incredibly super outstanding mechanic. Definitely going back there for future suto repair needs
Mike at Independent is the BEST! He stayed calm, cool, and collected and knew just what to do to get us to the Wedding on time! If you ever need a mechanic in Napa, Independent is where you should go to service your car! BMW specialist for sure! Thank you Mike and to all the Mechanics on deck at Independent...you guys are awesome!
My issue was unusual and not an easy diagnosis. Mike figured out the problem and resolved it in a timely fashion at a fair price.
Mike is a very honest and straigtforward guy. He doesn't try and sell you jobs that don't need to be done.
1st time, recommended by a friend that has used them many times. Very happy with their expertise and sussing out potential future problems.
Happy with the service :)
Mike is brilliant - helped me in a pinch and made sure I didn't drive away with a different problem that he spotted. Very knowledgeable and amiable expert!
Mike was very fair and accommodating with regard to this recent repair. My car had just had expensive repairs done and then the water pump went out just a few days later. Mike was very fair about the costs.
Fast, reliable service.
Found what was wrong with my car real fast and got the job done right .
Excellent customer service and repair for a fair price.
Had my downpipe installed on my MK7 GTI within an hour and a half. Mike and company always provide timely, thorough, and competent service.
Excellent and timely service.
Personalized service is Mike's forte' and it shows - He's resourceful,communicative, patient and compassionate with issues surrounding the particular need of service. He has an honest, calm demeanor and works creatively when needing payments divided into smaller chunks when unexpected repairs catch a person off guard. He's mindful of the need to have their car asap, the work and time needed to accomplish, and works for a Win/Win.
Mike is an very well experienced and knowledgeable. His team is awesome too! Marlo, Damian, Brandon and new guy BJ are very competent and skilled mechanics who strive to learn and grow as these machines become increasingly complex. I've seen them tear apart an entire engine, fix it up right and have it back on the road good as new!
Mike was great to work with, very professional and pricing was very fair.
They always provide great service and take the time to make sure whatever problem is presented is fixed.
Mike is the best. As a former BMW dealership employee, I trust him with my car for all services needed and it is very convenient being in Napa.
Mike diagnosed a tricky intermittent problem that wasn't even triggering any fault codes. Great communication throughout
Great explanation on issues. Great service and always provides a recommendation and a plan to get a little done or all of the repairs done.
Mike is always amazing and gets my services done in a respectable time.
Great customer service and communication. They picked up my car from my place of work which is 15 miles away from the garage to fix my car during the day while I was working and then returned the vehicle before the day was over.
Mike is simply awesome and I would never go anywhere else.
Mike and his team at Independent fixed my BMW's convertible top. It was an ongoing problem and I'd taken the car to 2 other mechanics who couldn't fix it. It's finally working...Thank you Independent!
No BS; great service.
Excellent service and information on the car.
Fast and friendly service!
Personal touch service.
Accommodation was easy.
Knowledgeable, personable, conscientious, and comprehensive service ethic.
Very knowledgeable and friendly service.
Great service, fair prices, honest.
They are very professional and polite. It was just an oil change and they checked the battery and brakes.
This shop has expert knowledge and excellent service.
Fast service, polite, reasonable price and repair done well.
Mike is a very honest, thorough and extremely knowledgeable mechanic.
Great service. They are extremely knowledgeable.
Mike is very knowledgeable.
I have always been satisfied with the repair of my vehicles. And, the customer service is always top-notch!
They are honest, explain work to be done, and give a written estimate.
I like the quality of the repair service done by the technicians, their expertise and knowledge of the cars they are working on, the value of the service, and the customer service.
I was happy that they did the work and were friendly but it think it was overpriced.
The staff at Independent are very thorough with the repairs that were done and recommend other minor repairs that could be done at a later time.... They were very knowledgeable and shared their findings with me in "layman's terms" unlike other shops who would talk down to me and assume that I would know what they were taking about with all the technical verbiage. I bring my 1998 slk230 and my 2002 330ci all the way from Sacramento to Independent in Napa to be serviced.
Mike is amazing, he runs a honest business and actually cares about his customers!
Mike is fantastic! Always gets me in quickly & responds to my inquiries right away. The quality of workmanship has been excellent!
Great Service from trustworthy guys.
Great customer service! Vehicles are in good working order.