Independent

✓ RepairPal Certified
849 Jackson St
Ste 6A
Napa, CA 94559 USA
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CLOSED NOW
F
9:00am to 5:00pm
CLOSED NOW
M
9:00am to 5:00pm
F
9:00am to 5:00pm
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9:00am to 5:00pm
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10:00am to 4:00pm
W
9:00am to 5:00pm
Su
Closed
Th
9:00am to 5:00pm
Call now:
(707) 419-3307
49 Verified Reviews

Auto Repair Experience

  • Mike Azucena, Owner
  • Established 2013
  • 2 Auto Repair Mechanics on Staff
  • 17 Years of Car Repair Experience
RepairPal Scorecard

Independent has been serving the community of Napa and the surrounding area since 2013. During this time they have developed a loyal following of satisfied customers who described this shop to us as: "honest”, “knowledgeable”, “fantastic”, “friendly” and "trustworthy". This location features a team of experienced and well trained technicians specializing in the repair of Audi, BMW, Mercedes-Benz, Mini, Porsche, Volkswagen makes. An investment in the necessary tools and state of the art diagnostic equipment helps make them capable of repairs ranging from minor and major mechanical repairs, to check engine light and computer system diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. Early bird drop off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.

Details

Auto Repair Experience

  • Mike Azucena, Owner
  • Established 2013
  • 2 Auto Repair Mechanics on Staff
  • 17 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts

Amenities

  • Early Bird Dropoff
  • Open Saturday
  • Wireless Internet

Makes We Serve

  • Audi
  • BMW
  • Mercedes-Benz
  • Mini
  • Porsche
  • Volkswagen
Reviews

Overall Rating

49 Verified Reviews
by September 28, 2016

Fast, reliable service.

by - Verified Customer September 27, 2016

Found what was wrong with my car real fast and got the job done right .

by - Verified Customer September 26, 2016

Excellent customer service and repair for a fair price.

by - Verified Customer September 20, 2016

Had my downpipe installed on my MK7 GTI within an hour and a half. Mike and company always provide timely, thorough, and competent service.

by - Verified Customer September 20, 2016

Excellent and timely service.

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by - Verified Customer September 15, 2016

Personalized service is Mike's forte' and it shows - He's resourceful,communicative, patient and compassionate with issues surrounding the particular need of service. He has an honest, calm demeanor and works creatively when needing payments divided into smaller chunks when unexpected repairs catch a person off guard. He's mindful of the need to have their car asap, the work and time needed to accomplish, and works for a Win/Win.

by - Verified Customer August 22, 2016

Mike is an very well experienced and knowledgeable. His team is awesome too! Marlo, Damian, Brandon and new guy BJ are very competent and skilled mechanics who strive to learn and grow as these machines become increasingly complex. I've seen them tear apart an entire engine, fix it up right and have it back on the road good as new!

by - Verified Customer August 11, 2016

Mike was great to work with, very professional and pricing was very fair.

by - Verified Customer August 03, 2016

Very professional.

by - Verified Customer August 03, 2016

They always provide great service and take the time to make sure whatever problem is presented is fixed.

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by - Verified Customer July 25, 2016

Mike is the best. As a former BMW dealership employee, I trust him with my car for all services needed and it is very convenient being in Napa.

by - Verified Customer July 19, 2016

Mike diagnosed a tricky intermittent problem that wasn't even triggering any fault codes. Great communication throughout

by - Verified Customer July 16, 2016

Excellent service

by - Verified Customer July 15, 2016

Great

by - Verified Customer July 15, 2016

Great service

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by - Verified Customer July 06, 2016

Great explanation on issues. Great service and always provides a recommendation and a plan to get a little done or all of the repairs done.

by - Verified Customer July 05, 2016

Mike is always amazing and gets my services done in a respectable time.

by - Verified Customer July 05, 2016

Great customer service and communication. They picked up my car from my place of work which is 15 miles away from the garage to fix my car during the day while I was working and then returned the vehicle before the day was over.

by June 29, 2016

Great

by - Verified Customer June 25, 2016

Mike is simply awesome and I would never go anywhere else.

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by - Verified Customer June 23, 2016

EXCELLENT.

by - Verified Customer June 22, 2016

Mike and his team at Independent fixed my BMW's convertible top. It was an ongoing problem and I'd taken the car to 2 other mechanics who couldn't fix it. It's finally working...Thank you Independent!

by - Verified Customer March 25, 2016

Great service.

by - Verified Customer March 23, 2016

No BS; great service.

by - Verified Customer March 19, 2016

Great service.

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by March 19, 2016

Excellent service and information on the car.

by - Verified Customer March 12, 2016

Fast and friendly service!

by - Verified Customer March 12, 2016

Personal touch service.

by March 10, 2016

Accommodation was easy.

by - Verified Customer March 01, 2016

Knowledgeable, personable, conscientious, and comprehensive service ethic.

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by February 19, 2016

Very knowledgeable and friendly service.

by - Verified Customer February 15, 2016

Great service, fair prices, honest.

by - Verified Customer February 11, 2016

They are very professional and polite. It was just an oil change and they checked the battery and brakes.

by - Verified Customer February 05, 2016

This shop has expert knowledge and excellent service.

by - Verified Customer February 04, 2016

Fast service, polite, reasonable price and repair done well.

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by - Verified Customer January 28, 2016

Mike is a very honest, thorough and extremely knowledgeable mechanic.

by January 13, 2016

Great service. They are extremely knowledgeable.

by - Verified Customer December 31, 2015

Mike is very knowledgeable.

by - Verified Customer December 15, 2015

I have always been satisfied with the repair of my vehicles. And, the customer service is always top-notch!

by - Verified Customer December 11, 2015

They are honest, explain work to be done, and give a written estimate.

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by - Verified Customer November 30, 2015

I like the quality of the repair service done by the technicians, their expertise and knowledge of the cars they are working on, the value of the service, and the customer service.

by - Verified Customer November 14, 2015

Great service.

by - Verified Customer November 12, 2015

The staff at Independent are very thorough with the repairs that were done and recommend other minor repairs that could be done at a later time.... They were very knowledgeable and shared their findings with me in "layman's terms" unlike other shops who would talk down to me and assume that I would know what they were taking about with all the technical verbiage. I bring my 1998 slk230 and my 2002 330ci all the way from Sacramento to Independent in Napa to be serviced.

by - Verified Customer November 12, 2015

Mike is amazing, he runs a honest business and actually cares about his customers!

by - Verified Customer November 12, 2015

I was happy that they did the work and were friendly but it think it was overpriced.

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by - Verified Customer October 15, 2015

Mike is fantastic! Always gets me in quickly & responds to my inquiries right away. The quality of workmanship has been excellent!

by - Verified Customer October 12, 2015

Great Service from trustworthy guys.

by - Verified Customer September 30, 2015

Great customer service! Vehicles are in good working order.

1 verified customer did not leave comments but provided this rating:
by Robert
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