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Import Auto Works | Mercedes Service

717 N Lake Ave, Pasadena, CA 91104 Map & directions

Call Now: (626) 551-4902

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About Import Auto Works | Mercedes Service

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability
97
Tools & Equipment
96
Customer Service
98
Customer Conveniences
12 months / 12,000 miles
Parts & Labor Warranty

Assessment Summary

Import Auto Works sets itself apart from other automotive shops in a couple of ways; they specialize in the repair of Mercedes Benz and Smart vehicles, they strive to repair your vehicle right the first time, and they believe in providing the best customer service. This team of professionals has been providing quality automotive repair since 2000. They have the training, experience, automotive tools and computer diagnostic equipment to help ensure their goal of providing high quality repair is achieved. These repairs can range from tires and wheel alignment, to major mechanical repairs, to computer system diagnoses and repairs, as well as your scheduled maintenance needs. Their work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Recent customers enthusiastically describe this RepairPal Certified team as “fabulous”, “honest”, “professional”, “knowledgeable”, and “affordable”. Customer conveniences include a local shuttle service, rental and loaner vehicles, early bird vehicle drop-off, and a waiting area with WIFI Internet access.

Message from the Shop

Import Auto Works exclusively works on Mercedes Benz, Smart, and Sprinter Vehicles. All Years and Models. Our Shop Foreman is a Factory-trained Mercedes Benz Certified Master Technician and ASE Certified Master Technician with over 30 years of Mercedes Benz experience. We use the Mercedes Startek diagnostic tools and HHT. In addition, we are Diesel and Bio-diesel conversion and transmission experts. We love all things Mercedes and are proud of our entire team! All work is guaranteed.

Auto Makes We Service

Mercedes-Benz Smart

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Transmission Repair

Amenities

Child Friendly Chinese Spoken Coffee Early Bird Dropoff
Heated Waiting Room Loaner Car Open Saturday Parts/Accessories
Rental Car Se Habla Espanol Senior Discount Shopping Nearby
Shuttle Warranty Accepted Wireless Internet

Customer Reviews 26 verified reviews

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Import Auto Works | Mercedes Service
Verified Customer
March 05, 2015

Great diesel mechanic and super friendly staff that does a great job following up.

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Import Auto Works | Mercedes Service
Verified Customer
March 05, 2015

Excellent and affordable service.

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Import Auto Works | Mercedes Service
Verified Customer
March 03, 2015

Excellent work, good value, friendly.

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Import Auto Works | Mercedes Service
Verified Customer
March 03, 2015

I like their professionalism and spot on diagnosis.

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Import Auto Works | Mercedes Service
Verified Customer
March 01, 2015

They're awesome! I've been going to them with my 84 Benz since I first got her.

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Import Auto Works | Mercedes Service
Verified Customer
March 01, 2015
Import Auto Works | Mercedes Service
Verified Customer
February 27, 2015

I really like them, they are very hands on and they always do good work.

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Import Auto Works | Mercedes Service
Verified Customer
February 18, 2015

Great staff, great service.

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Import Auto Works | Mercedes Service
Verified Customer
February 12, 2015

Fair prices, quality work, finished on time.

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Import Auto Works | Mercedes Service
Verified Customer
February 11, 2015

Our experience of Import Auto Works shows; they are honest, professional, they carefully explain the service that has to be done. They appreciate, MB aficionados. Highly Highly recommend. Fair pricing.

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Import Auto Works | Mercedes Service
Verified Customer
February 10, 2015

Prices are the best out there, been coming here for years and turnaround time is very fast. They also guarantee their work, so you can rest assured.

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Import Auto Works | Mercedes Service
Verified Customer
February 05, 2015

Jerry from the very beginning has always provided expert repairs and wonderful customer service.

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Import Auto Works | Mercedes Service
Verified Customer
January 30, 2015

I have been a customer for over 10 years, wouldn't go anywhere else!

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Import Auto Works | Mercedes Service
Verified Customer
January 30, 2015

They are a great garage!

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Import Auto Works | Mercedes Service
Verified Customer
January 07, 2015

Your customer service is always awesome and I'm always satisfied with your company's work.

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Import Auto Works | Mercedes Service
Verified Customer
January 07, 2015

The are honest, offer a fair price, and competent repairs.

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Import Auto Works | Mercedes Service
Verified Customer
December 22, 2014

They provide exceptional service and value. They also have the knowledge and experience to correctly diagnose and repair Mercedes the first time.

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Import Auto Works | Mercedes Service
Verified Customer
December 08, 2014

PROFESSIONALS, in all aspects.

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Import Auto Works | Mercedes Service
Verified Customer
December 01, 2014

They have very good customer service, very knowledgeable in what they do and explain every detail on what they need to do and what's the existing problem of a vehicle. They are very dedicated people and go beyond there way to fix your vehicles problem.

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Import Auto Works | Mercedes Service
Verified Customer
November 27, 2014

The staff there was friendly and attentive towards my needs and the service on my car was excellent . They are a great group of people.

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Import Auto Works | Mercedes Service
Verified Customer
November 27, 2014

They are quick, they show me what is wrong and they do a good job.

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Import Auto Works | Mercedes Service
Verified Customer
October 30, 2014

The main mechanic and owner Jerry Erickson is very knowledgeable. The staff is fair, and the best thing about them is their honesty and I have been going to them for at least 5 years.

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Import Auto Works | Mercedes Service
Verified Customer
October 17, 2014

I have gone to them since I first got my car. They have been very helpful. Prices are decent. They are very friendly, very nice. They will help in anyway they can.

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Import Auto Works | Mercedes Service
Verified Customer
October 15, 2014

I think they are fabulous customer oriented and they do great work.

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Import Auto Works | Mercedes Service
Verified Customer
October 03, 2014

I just like the service. I trust them, I feel they give me the service I deserve and their work is excellent. Their work is excellent and they do quality work and tell you exactly how much it is going to be. The price of the repair. They just go beyond to satisfy, if you need a ride home, they bend backwards to make sure your transportation is covered, if it is overnight.

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1 verified customer did not leave comments but provided this rating:

(1) by 1 verified reviewer
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 6:00pm
Sat:9:00am to 6:00pm
Sun:CLOSED
Call Now:

(626) 551-4902

Auto Repair Experience

  1. Jerry Ericksen, Manager
  2. Established 2000
  3. 3 Auto Repair Mechanics on Staff
  4. 1 ASE Master Auto Technician
  5. 60 Years of Car Repair Experience