Import Auto Works sets itself apart from other automotive shops in a couple of ways; they specialize in the repair of Mercedes Benz and Smart vehicles, they strive to repair your vehicle right the first time, and they believe in providing the best customer service. This team of professionals has been providing quality automotive repair since 2000. They have the training, experience, automotive tools and computer diagnostic equipment to help ensure their goal of providing high quality repair is achieved. These repairs can range from tires and wheel alignment, to major mechanical repairs, to computer system diagnoses and repairs, as well as your scheduled maintenance needs. Their work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Recent customers enthusiastically describe this RepairPal Certified team as “fabulous”, “honest”, “professional”, “knowledgeable”, and “affordable”. Customer conveniences include a local shuttle service, rental and loaner vehicles, early bird vehicle drop-off, and a waiting area with WIFI Internet access.
Import Auto Works | Mercedes Service
Pasadena, CA 91104 USA
Auto Repair Experience
- Jerry Ericksen, Manager
- Established 2000
- 3 Auto Repair Mechanics on Staff
- 1 ASE Master Auto Technician
- 60 Years of Car Repair Experience
- Check Engine Light
- Classic Car Repair/Restoration
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Transmission Repair
- Child Friendly
- Chinese Spoken
- Early Bird Dropoff
- Heated Waiting Room
- Loaner Car
- Open Saturday
- Rental Car
- Se Habla Espanol
- Senior Discount
- Shopping Nearby
- Warranty Accepted
- Wireless Internet
Makes We Serve
I have had some big issues with the car for several years and several mechanics haven't been able to discover the problems. After one visit the immediate repairs were done, and I have a plan now to repair the major issues. I am so happy now to have an auto service that is knowledgeable and does fantastic work.
Service and turnaround time was great. Even fixed a few things that I wasn't planning on and at a very fair price.
I really appreciate your services that the distance from my home to your shop is NO big deal. Happy Holidays.
Great diesel mechanic and super friendly staff that does a great job following up.
Excellent and affordable service.
I like their professionalism and spot on diagnosis.
Excellent work, good value, friendly.
They're awesome! I've been going to them with my 84 Benz since I first got her.
I really like them, they are very hands on and they always do good work.
Great staff, great service.
Fair prices, quality work, finished on time.
Our experience of Import Auto Works shows; they are honest, professional, they carefully explain the service that has to be done. They appreciate, MB aficionados. Highly Highly recommend. Fair pricing.
Prices are the best out there, been coming here for years and turnaround time is very fast. They also guarantee their work, so you can rest assured.
Jerry from the very beginning has always provided expert repairs and wonderful customer service.
They are a great garage!
I have been a customer for over 10 years, wouldn't go anywhere else!
The are honest, offer a fair price, and competent repairs.
Your customer service is always awesome and I'm always satisfied with your company's work.
They provide exceptional service and value. They also have the knowledge and experience to correctly diagnose and repair Mercedes the first time.
PROFESSIONALS, in all aspects.
They have very good customer service, very knowledgeable in what they do and explain every detail on what they need to do and what's the existing problem of a vehicle. They are very dedicated people and go beyond there way to fix your vehicles problem.
They are quick, they show me what is wrong and they do a good job.
The staff there was friendly and attentive towards my needs and the service on my car was excellent . They are a great group of people.
The main mechanic and owner Jerry Erickson is very knowledgeable. The staff is fair, and the best thing about them is their honesty and I have been going to them for at least 5 years.
I have gone to them since I first got my car. They have been very helpful. Prices are decent. They are very friendly, very nice. They will help in anyway they can.
I think they are fabulous customer oriented and they do great work.
I just like the service. I trust them, I feel they give me the service I deserve and their work is excellent. Their work is excellent and they do quality work and tell you exactly how much it is going to be. The price of the repair. They just go beyond to satisfy, if you need a ride home, they bend backwards to make sure your transportation is covered, if it is overnight.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service