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Import Auto Clinic

3401 East La Palma Ave, Anaheim, CA 92806 Map & directions

Call Now: (714) 798-2638

About Import Auto Clinic

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability (?)
100
Tools & Equipment (?)
88
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Import Auto has been an established member of the Anaheim community since 1980. this certified shop is lead by owner Andy Van Ginkel, who has employed staff of 4 technicians, 2 are experienced ASE Certified technicians. These guys combine for over 76 years of experience. An investment has been made in some of the best automotive tools and computer diagnostic equipment needed to service your late model vehicles. They are a California Smog Check Station. This AAA approved shop offers a 24 month/ 24000 mile warranty for your peace of mind. There is a comfortable waiting area, fresh coffee, shuttle service, and wireless internet services on site.

Message from the Shop

AAA Approved top shop. Fast, friendly, convenient and knowledgeable. 2 Year / 24,000 mile warranty. Highly trained technicians with the customers best interest in mind. Save 20% or more on your service.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Collision Repair & Paint
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Scheduled Maintenance Service & Repair Smog/Emissions Testing Timing Belts
Tire Sales/Repair Transmission Repair Upholstery Windshield/Glass

Amenities

AAA Member Discount Child Friendly Coffee Early Bird Dropoff
Heated Waiting Room Loaner Car Parts/Accessories Rental Car
Service Guarantee Shopping Nearby Shuttle Wireless Internet

Customer Reviews 18 verified reviews (19 total)

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Import Auto Clinic
Verified Customer
March 12, 2013

Couldn't be more satisfied. Been going there for many years. They stand behind there work and they don't push for a "recommended" service. Excellent.

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Import Auto Clinic
Verified Customer
May 16, 2013

I knew what my Lexus needed on my maintenance list at the designated mileage. The parts were replaced, and I received my car at the exact time they designated the very next day. Wonderful customer service and absolutely no pressure. I will definately go back for my next service.

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Import Auto Clinic
Verified Customer
May 13, 2013

My latest auto service required only an oil change, and no additional service. However, a service appointment within the past year traced my vehicle's performance problem to a fuel pump whose output pressure was slightly below the manufacturer's required level. When I arrived in the evening to pick up my vehicle, I was simply handed the key. There was no charge because this under-performing fuel pump had been installed within the previous year by Import Auto. It was covered by their warranty; they replaced it at no cost to me. They had purchased it new from the vehicle's manufacturer, and said they had never had problems with a new name-brand fuel pump like this. They continue to earn my trust. I highly recommend Import Auto to anyone.

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Import Auto Clinic
Verified Customer
May 13, 2013

Work was always done correctly and promptly for 30 years.

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Import Auto Clinic
Verified Customer
May 07, 2013

I have been happy with the work they have done on all three of my cars for the last ten years. Honest, reliable and good service.

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Import Auto Clinic
Verified Customer
May 06, 2013

Great place and great service from an excellent staff.

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Import Auto Clinic
Verified Customer
April 30, 2013

I'm very satisfied with the quality and prices of the repairs at Import Auto Repair and I recommend them.

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Import Auto Clinic
Verified Customer
April 17, 2013

As a woman, it is intimidating to have your car repaired, some shops take advantage of us and either charge more or suggest repairs that are not necessary. I have never had that happen at Import Auto and always feel that I'm on a level playing field. I have other friends who have used Import Auto for years and have always been very satisified.

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Import Auto Clinic
Verified Customer
April 15, 2013

The repair quality has been excellent. The service has been outstanding. The problem has been explained clearly to me. And every time I have taken my vehicle to Import Auto Clinic, it has been repaired correctly and I have been 100% satisfied.

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Import Auto Clinic
Verified Customer
April 09, 2013

Import Auto Clinic is fairly priced, the service is top-notch, and the staff is friendly and helpful. They have let me know what service I absolutely need versus what I can delay, and they take care of my car the way I would if I could do it myself. They are very trustworthy, and it is almost a joy to take the car in for service.

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Import Auto Clinic
Verified Customer
April 08, 2013

Dealership quality at independent repair shop prices

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Import Auto Clinic
Verified Customer
April 08, 2013

I recently moved to the area and was looking for a car maintenance and repair shop. It was my good fortune to have taken my car to Import Auto Clinic. The customer service is excellent, the work is very thorough, the prices are fair (not cheap however), and their communication with customers regarding upcoming services needed or checking in with the customer is very impressive. I take all of my cars there, regardless of make/model, and their service has always been excellent.

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Import Auto Clinic
Verified Customer
April 02, 2013

From an old Corvette to a new VW, you can trust Import Auto Clinic.

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Import Auto Clinic
Verified Customer
March 29, 2013

The owner and the staff are very friendly and easy to work with and the shop itself is kept very clean and organized which to me shows they care about their work place environment.

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Import Auto Clinic
Verified Customer
March 26, 2013

The folks at Import Auto are so friendly. I didn't have to wait long for repairs and service was very good.

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Import Auto Clinic
Verified Customer
March 25, 2013

I'm tempted to not say anything because I want to keep my wonderful mechanics a secret! These are the best I've worked with in 40 yrs. They keep me on the road and we prioritize the needs for my old car.

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Import Auto Clinic
Verified Customer
March 21, 2013

They went above and beyond to help my me and my boyfriend out when we ran into some car trouble while on a roadtrip through California. They are extremely friendly, knowledgable, and did everything in they could to help us out when we were stranded. I would highly recommend Import Auto Clinic. Thanks for helping us turn our trip back around when it went south! Mitch rocks!

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Import Auto Clinic
Verified Customer
March 18, 2013

Import Auto Clinic has been my my mechanic/repair shop for more than 20 years. As a single gal, it is important that you have a dependable and honest auto repair facility to go to - that's why IAC has had my business for so long.

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Import Auto Clinic
June 09, 2014

what's your email imformation ?

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Reply from Import Auto Clinic -  andy vJune 09, 2014 08:25

service@importautoclinicanaheim.com

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  • Quality work, backed by a minimum 12-month/12,000-mile warranty
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  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:00pm
Call Now:

(714) 798-2638

Auto Repair Experience

  1. Andy Van Ginkel - President, Owner
  2. Established 1980
  3. 4 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 76 Years of Car Repair Experience