I will summarize by saying I have a Lexus LX470 and Mini Cooper S and I will only have my cars worked on here. Better than the Lexus and BMW dealer across the board. I am very particular about my cars and I will only pay reasonable prices for a service. I would say prices are about half the dealer rates for like services. Honest and fair which has earned my trust!
They knew right away what was wrong with my car and were able to get it repaired right away.
As a woman, I am always cautious when I am given a quote for service and repairs on my car. Trust is definitely earned and Import Auto Clinic makes me feel confident that we are making the right decision. Great customer service!
First time using them. Will see what future brings
Very trustworthy auto repair shop. We've used them for years!
Work was fine. Not sure if I saved any money, since it appears that the shop was unfamiliar with my model and make of car
First time I worked with IAC and was completely satisfied. I have made the decision to move my future services here.
Work was done well.
Friendly service. Talked golf with Andy the whole time.
Both Andy and David were very cordial and treated my wife and me with great care. Thanks guys.
David is always super friendly and helpful. He takes time to explain the repairs needed and provides thorough justification for the costs of parts/labor. He makes recommendations for additional preventive repairs but is never too pushy if I decline or need more time to think and do my own research. I appreciate that!
You only go back to the same place for 30 years if you feel welcomed, they do good work, on time, and for the price promised. They do!
Andy was great!
Import Auto is a great, family-oriented business. I have been treated like family every time I take my car in for service. I feel the work they do is way above expectations and has always been high quality.
They know what proper procedures need to be done to keep my vehicle in good working order.
Andy, Dave and the rest of the staff are very personable, and professional. I have never had any issues with the repairs. I would recommend Import Auto
Better quality of work and service than the local Mercedes or Jaguar dealer.
All the years you have been faithful and always took good care of this widow.
I felt like the symptoms I asked for was never looked at because it was the holiday weekend, and everyone wanted to leave the shop early.
This is the only shop I will ever do business with. Keep up the good work guys!
I appreciated them explaining all the things that needed repair and why, however my car did have a ding in the side that it didn't have before bringing it in, and I wasn't happy about that.
It was great. They've always treated me with respect and never recommended unnecessary services.
Nice friendly people and service
Dave was very friendly. He explained the maintenance things that would be done.
I am a long-term customer of IAC, and they always meet or exceed my expectations.
Very professional, prompt ,and fairly priced.
Import Auto has always treated me with respect. They fixed what I brought the car in for, and are honest when they see something else that may need a future fix, tell me how much it would cost, and then go the extra mile by giving me a time/mileage reference for when it might need to be done. I appreciate that there are loaner cars available, which really helps relieve the stress of car repair logistics. What I love are the friendly and helpful people. I am constantly referring them to friends and keep a couple of business cards handy when someone asks.
Excellent service at a fair price, as always.
I knew what my Lexus needed on my maintenance list at the designated mileage. The parts were replaced, and I received my car at the exact time they designated the very next day. Wonderful customer service and absolutely no pressure. I will definately go back for my next service.
Work was always done correctly and promptly for 30 years.
My latest auto service required only an oil change, and no additional service. However, a service appointment within the past year traced my vehicle's performance problem to a fuel pump whose output pressure was slightly below the manufacturer's required level. When I arrived in the evening to pick up my vehicle, I was simply handed the key. There was no charge because this under-performing fuel pump had been installed within the previous year by Import Auto. It was covered by their warranty; they replaced it at no cost to me. They had purchased it new from the vehicle's manufacturer, and said they had never had problems with a new name-brand fuel pump like this. They continue to earn my trust. I highly recommend Import Auto to anyone.
I have been happy with the work they have done on all three of my cars for the last ten years. Honest, reliable and good service.
Great place and great service from an excellent staff.
I'm very satisfied with the quality and prices of the repairs at Import Auto Repair and I recommend them.
As a woman, it is intimidating to have your car repaired, some shops take advantage of us and either charge more or suggest repairs that are not necessary. I have never had that happen at Import Auto and always feel that I'm on a level playing field. I have other friends who have used Import Auto for years and have always been very satisified.
The repair quality has been excellent. The service has been outstanding. The problem has been explained clearly to me. And every time I have taken my vehicle to Import Auto Clinic, it has been repaired correctly and I have been 100% satisfied.
Import Auto Clinic is fairly priced, the service is top-notch, and the staff is friendly and helpful. They have let me know what service I absolutely need versus what I can delay, and they take care of my car the way I would if I could do it myself. They are very trustworthy, and it is almost a joy to take the car in for service.
I recently moved to the area and was looking for a car maintenance and repair shop. It was my good fortune to have taken my car to Import Auto Clinic. The customer service is excellent, the work is very thorough, the prices are fair (not cheap however), and their communication with customers regarding upcoming services needed or checking in with the customer is very impressive. I take all of my cars there, regardless of make/model, and their service has always been excellent.
Dealership quality at independent repair shop prices
From an old Corvette to a new VW, you can trust Import Auto Clinic.
The owner and the staff are very friendly and easy to work with and the shop itself is kept very clean and organized which to me shows they care about their work place environment.
The folks at Import Auto are so friendly. I didn't have to wait long for repairs and service was very good.
I'm tempted to not say anything because I want to keep my wonderful mechanics a secret! These are the best I've worked with in 40 yrs. They keep me on the road and we prioritize the needs for my old car.
They went above and beyond to help my me and my boyfriend out when we ran into some car trouble while on a roadtrip through California. They are extremely friendly, knowledgable, and did everything in they could to help us out when we were stranded. I would highly recommend Import Auto Clinic. Thanks for helping us turn our trip back around when it went south! Mitch rocks!
Import Auto Clinic has been my my mechanic/repair shop for more than 20 years. As a single gal, it is important that you have a dependable and honest auto repair facility to go to - that's why IAC has had my business for so long.
Couldn't be more satisfied. Been going there for many years. They stand behind there work and they don't push for a "recommended" service. Excellent.