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1997 Cadillac Seville SLS Question: I would like to ask about a water pump repair?

 

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SEP, Rocky Hill, CT, November 10, 2011, 02:13
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The price was 946.00 that included the water pump, belt, tension pulley and thermostat. I thought this was high but I was in a jam and told them to repair it. After the repair I was told I had a crack in my block and I should watch it. When I picked the car up I noticed fluid on the ground and question it. I was told it was residual from the repair yet they ran it for an hour I was told. I drove the car less than 400 yards and it overheated. I brought it back and they told me that it probably had an air lock but in the end the block was leaking. Could they have cracked the block some how? If there was a crack when I brought it in, the crack is on the radiator side, a diagnostic should have shown fluid toward the front of the car and not at the water pump or both. They showed me the crack after the fact and it was clean. This is a re-manufactured engine and is still on warranty so they called the company and they were told to fix it. I was there when they talked with the company and they said I could get a rental since this will be the third engine from this company, (Jasper Engines). They sent the engine it was installed now Jasper will not pay the labor or the rental untill they see the block. Meanwhile I have to fork over 2,000 and change for the labor, fluids, and gaskets. This is on top of 900 and change for the water pumps original bill. Jasper's will pay 1,700. Total for me 300 plus the 900 for the water pump. Is Modern Tire on the up and up with these prices. I haven't picked the car up yet please send advise. There is more to this story if more info is needed. For instance why was the crack in the block so clean. There was no dirt nor a hint of fluid yet after I paid the money there was fluid at the crack.

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  • Answer #1

    mastertech6371 November 10, 2011, 05:49
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     Master

    without seeing it, we cannot make that call from here. if you overheated it, yes, the block could have cracked but no way to tell on this forum.

    as far as jasper, that is there policy as they will not pay till they do there investigation and if they find a defect, they will pay you directly but not the whole thing, just part as they do not pay shop labor, just there labor.

    Roy

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