I can't get any air to come out of the defroster vents, what's wrong? on 2009 Nissan Titan

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The vents in the dash work fine, but when I try to switch to any other vent, it does not switch - lots of fan and heat, but can't direct it
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Thanks - just found out from my Nissan Dealer there was a recall - got an appointment next week to get it fixed
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