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i cannot remove the cd changer from behind the drivers seat on 2003 Mercedes-Benz SL55 AMG

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how do i get the cd's out of the changer. how do i get the changer out of its slot?
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Should have a door slide it open then there should be a button by the cartridge hit it then it should slide out
i moved the cover door to the side but the stacker won't come up . the green light comes on but the holders do not come up. thanks for the help. i am going zaney trying to figure this problem out. the cartridge has to come up and then out, it dosent eject.