Horizon Auto Center
5335 Horizon Dr, Rockwall, TX 75032 Map & directions
Call Now: (469) 437-4526
“Horizon Auto Center is fast, fair and friendly.”
“Level of customer service excellent. Very friendly and the text updates are helpful for planning pickup.”
“I liked the attention to detail in the quote process and also in the work that was performed and the follow...”
“The service man that helped me was very professional and explained what needed to be done”
“I feel like I'm getting an honest assessment from Horizon, trust their mechanics, and maintenance issues have...”
“Simply fantastic, knowledgable staff and reasonable cost”
“GREAT SERVICE!!!! I really appreciated the knowledge and attention that I received at Horizon Auto Center....”
RepairPal’s Comprehensive Evaluation
Horizon Auto Center has been serving the community of Rockwall since 2001. We found this shop to have a highly skilled manager, Cliff Payne. He has more than 30 years of automotive industry experience, started as a technician, and has previously owned his own shop. His team of 5 technicians have more than 96 years of combined experience and one is ASE Master Certified. These technicians have access to some of the industries best tools and use them to perform quality repairs on your vehicle. They back their professional repairs up with a 24 Month 24,000 Mile warranty. Their amenities include a local shuttle car service, loaner car, early bird/after hours drop-off, free WiFi internet access and convenient Saturday business hours.
Message from the Shop
Horizon Auto Center has been a fixture in Rockwall since 2002 and has been voted the best auto repair facility in Rockwall four years in a row, serving Rockwall, Royse City, Fate, Terrell, Heath, Forney, Rowlett and the surrounding areas.
The shop is equipped with all necessary tools and equipment to handle any mechanical repair. Because Horizon Auto Center is a certified Napa Auto Care Center, we are able to provide the benefits of an established national entity while maintaining the personal touch of a family owned business. This means you receive a national warranty from a local business. We understand that your vehicle is a major investment, and that is why we care for each customer's vehicle as if it were our own.
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Classic Car Repair/Restoration|
|Collision Repair & Paint||Diagnosis||Hybrid/Electric||Muffler & Exhaust|
|Oil Change & Lube||Scheduled Maintenance||Service & Repair||Smog/Emissions Testing|
|Timing Belts||Tire Sales/Repair||Transmission Repair||Windshield/Glass|
|Car Delivery||Car Pickup/Dropoff||Car Wash||Child Friendly|
|Coffee||Early Bird Dropoff||Extended/Evening Hours||Free Inspection|
|Gas/Diesel||Heated Waiting Room||Military Discount||Open Saturday|
|Open Weekends||Parts/Accessories||Service Guarantee||Shopping Nearby|
|Shuttle||Towing||Warranty Accepted||Wireless Internet|
Customer Reviews 31 verified reviews (40 total)31 Sort by: Date |
Shoddy work that was sloppy with parts remaining on top of engine block when i opened the hood at home. Parts not properly replaced. Not sure repair was absolutely needed as Horizon has deceived us in the past but wanted to give them another chance thinking that was our bad luck but turns out to be our stupidity for using them again. Will never return to have any work done there as I called and left an extensive message about my dispute but never received any reply.
Years back when the shop first opened I felt great about it, even suggested it to others. My last few experiences have been very different as your always pushing extra services when not needed. Your quote for a break job was outrageous, I can buy top of line front pads for $50 your quote $113.31. Went to Rockwall brake and was out the door front and rear for $260.00...your quote $767.98. I'm not sure what changed over the years but, you've lost a regular customer because you've lost my trust.
RECOMMENDED REPAIRS NOT FULLY JUSTIFIED. CRITICAL REPAIR POSSIBILITIES WERE NOT REPORTED ON. FOR EXAMPLE: WORK WAS DONE ON FRONT WHEEL BEARINGS, BUT NO REPORT MADE ON THE CONDITION OF THE FRONT WHEEL BRAKES LININGS. THE CAR HAS 41000 MILES ON IT. IT MAKES ME THINK THAT RECOMMENDED REPAIRS ARE ADDED FOR EXTRA PROFIT AND NOT FOR BENEFIT OF THE CAR OWNER. A REPORT ON THE THICKNESS OF BRAKE LININGS ON FRONT WHEELS WOULD HAVE GIVEN ME ASSURANCE THAT MY BRAKES HAD ENOUGH THICKNESS. THE RECOMMENDATION TO CLEAN THE THROTTLE BODY WAS JUSTIFIED ONLY THAT IT WOULD INCREASE GAS MILEAGE BUT HAD NO SAFETY RELATED JUSTIFICATION. I DID BUY THIS RECOMMENDATION AND DO NOT CONSIDER IT A BIG DEAL, EXCEPT WHEN THEY DID NOT REPORT ON THE CONDITION OF THE FRONT WHEEL BRAKES, WHICH IS A BIG DEAL. BOTTOM LINE, SHOP RECOMMENDED THROTTLE BODY CLEAN OUT BUT MAKE NO MENTION OF THE BRAKES, WHICH I HAVE TO ASSUME ARE OK.
The repair techs were very knowledgeable and professional. The prices are comparable to other establishments. I have spent around $1000 and the shop offers points for dollars spent. After several requests to check my account, it still stands at $93. Very frustrating. I'm hesitant to continue using this shop because I should surely be at a level where I can take advantage of discounts but because of this glitch I can't. Saving money on repairs in this economy is critical and it irks me that I cannot save here.
There must be some confusion. This appears to be an “apples Vs. oranges” difference. Our price was $1200 for the complete service as recommended by Honda. We called Rusty Wallace Honda and spoke with Jeff to get a quote for these services. Jeff gave me a quote of $1400 which included everything that we include with our service. We called Beaverton Honda in Portland, Oregon and spoke with Matt to get an exact quote for the exact services that are recommended for the mileage on the vehicle. Beaverton Honda quoted $1380 which did not include the tensioner or the cam and crank seals. Our price included the complete service, which if performed at Beaverton would have been over $1800.
Unfortunately, people often ask service providers for a service. Most dealers and chain operations will only identify the minimum items in that service, then charge you more when you come in. We make it a practice to try to tell the customer all the items involved in a service up front. We try to always identify the outer work and financial limits of the job and the parts which need to be replaced in that service (such as seals, tensioners, pulleys, and anything which may come back as a problem later if not done. Rusty Wallace priced their work in the same manner as we did. The other place did not. Ms. Dean originally told us they quoted her $925. If that is the case, we are afraid they will either not do the entire job or she may be facing more costs than anticipated.
I had just bought a brand new Honda truck and wanted to put a bed cover on it. I searched all around for one when I found TX Truck Accessories. They share a facilty with Horizon Auto Center. I was really amazed at the service I received and how quickly they were able to get the job done. This place is truly amazing. If you want it or needs it done this is the place to go. You can literally get all of your accessories and repairs done at one place. They are friendly, knowledgable, and will to assist in any way they can. If you need a ride home they are even willing to do that. I truly recommend them.
On Tuesday, September 28th. The service technician (his name was Kris, I think) was very knowledgeable and professional. He noted a couple of fluid changes that needed to be made as soon as possible and demonstrated what they should look like versus their actual condition. He also warned of a problem with my drive belt; it is just beginning to crack and will need to be replaced soon.
Your customer service is impeccable and I really appreciate the time taken just to talk and get to know your customers. I'll definitely be back when my car needs servicing. Thanks so much for a very pleasant experience!
Started going to this shop approximately 1 year ago. Moved to Rockwall,Tx 3 years ago and this shop was on the way home. The shop personnel are very courteous and knowledgeable. The rates are the going rate for car shops but the satisfaction of knowing that you wont be charged for hidden fees sets them above other shops in the area. Very friendly and professional, would recommend them to all my friends for car repairs.
I have been taking my BMWs to Horizon Auto Center for years. I started taking it there for oil changes when it was new. (Much closer than driving to Dallas). Then as the cars got older, I first bought tires from them. That led to using them for everything. They can do what dealers do but at a much fairer price. Cliff has been working on Euopean cars for years. Have recommended them to many of my friends in Bullalo Creek. Jack B.
NOW I HAVE TO CHANGE MY REVIEW:
I took my 2000 Honda Odyssey for a tune up before our summer trip to Oregon from Rockwall, Texas. Well sad to say Horizon Auto tried to pull the ole “she’s a female, let’s see if she will pay the highest quoted price possible for repairs trick on me”. I didn’t buy it. They tried to tell me that I was going to have to pay $1400 for a new timing belt and water pump-(plus all the extras that go with that procedure). SORRY BOYS! That’s outrageous! I’ve never paid that much in my life and I let them know. They quickly waffled and came back with $1200. SORRY AGAIN – still too high. I had called my Honda mechanic in Portland, Oregon (Beverton Honda--a dealer no less) and they only charge $925 for that same work. Now a dealer always charges more than an independent shop. More waffling and lame excuses about, the work involved, the cost of labor in Texas vs. Oregon, sales tax and so and so forth. Also, that I needed new tires (just purchased 85K tires 2 years prior). Needless to say, I agreed to let them change the oil, a few fluids and install a new cabin air filter, which they wanted to charge $420 for. I’m begging you! I made them knock it down to $327, but that’s still way too expensive. I could have had that all done at the oil change place for half that much. Well Horizon has lost a customer. Too bad, because I thought they were very honest after my first experience with them. The only reason I went to them was because the local Honda Dealer was using the same dirty tactics and on their other customers as well. The sad thing is that most people are too trusting and just accept what the mechanics tell them. Well ladies, you don't have to put up with that. Just get right up in their face and make a big stink until they lower the price of repairs to something more reasonable and fair.
All I wanted was a good tune-up for my car. The thing is the timing belt is recommended, and it should be done, because my car is way past due for a timing belt and water pump: however, not at that price. Horizon could have been fair with me and I probably would have opted for the extra work. Instead they tried to cheat me and lost a customer in the bargain. That just infuriates me. When will they ever learn. I'll get the work done in Portland.
PRIOR EXPERIENCE WITH HORIZON:
I took my 2000 Honda Odyssey to Horizon Auto Center after no success with the Honda dealer nearest my home. I had difficult starting the Odyssey when cold in the morning. After a dozen tries or more the car would eventually start and once the engine was warm, the car would start. I first took my Odyssey to the local Honda Dealer where they determined that I needed a new battery, but that was not the problem and I knew it. I decided to take car to a local repair shop. Horizon Auto Repair found excessive carbon build up in the fuel injectors, dirty throttle body, film of grime on air flow sensor. Shop cleaned up above items and added fuel conditioner. Advised me to drive the car to get the air out of the system. This improved the starting a little but did not resolve the problem. The car still would not start when cold. I Returned the car to Horizon Auto Repair. They waited until the car was completely cold in order to duplicate the start up problem. Upon delving deeper, they found a sensor to be malfunctioning in such a way that the sensor was returning a higher temperature reading and therefore the computer was not choking the engine upon cold startup. Horizon replaced the sensor without additional cost and gave me a ride to and from the shop on the days that the car was being repaired. Additionall, they answered my questions and explained everything that was going on with the repairs. I will be taking my car to Horizon from now on. I recommed them for repairs, but you will pay a lot more--see above.