Years back when the shop first opened I felt great about it, even suggested it to others. My last few experiences have been very different as your always pushing extra services when not needed. Your quote for a break job was outrageous, I can buy top of line front pads for $50 your quote $113.31. Went to Rockwall brake and was out the door front and rear for $260.00...your quote $767.98. I'm not sure what changed over the years but, you've lost a regular customer because you've lost my trust.
Interesting. Would love to see what was done somewhere else. Most of the time people compare apples to oranges.. No mention of type of car or what type of pads were put on. We do not do good, better and best. We only do the complete top of the line ceramic OEM or better. On a standard brake job, one axle our standard price is about $240. Two axles about $450-$480 with no discounts. (We offer many coupons and discounts as well as frequent shopper points) A quote of this size had to be for more repairs than just brake pads. Even our Mercedes and BMW standard brake jobs, including rotors, is only around that number or less. My guess is that none of this was an apples to apples comparison and only a part of the work was done at the other shop. We would be glad to compare our estimate to the actual work done. Please call us and we will do so.
Mark, thank you for the review. We certainly try to be courteous.
Every where you go to get your oil changed the place will vacuum your car, clean you windshield, check fluids. My car was given those expectations I would normally get anywhere else - including WALMART! And I feel like the store is extremely over priced.
If we did not vacuum this car, we should have and normally do. We look at oil changes as a customer satisfaction issue meeting their needs. Generally only oil change only places make money on oil changes so we try not to over price. If we did not this expectation, I regret that, but normally we are in the same general price as other shops. We also run many different promotions and coupons on oil changes.
Honest auto service centers are hard to find. Toyota of Lewisville wanted $700 for repairs that Horizon found were unnecessary. Horizon will have all my future auto service business.
Ed thanks for the recommendation. This is often the case. We had two elderly women come in with an estimate from a chain store for over $1700. Much of the work was not needed. We got them out for under $400. We will always try our best for you.
I was satisfied by my experience at Horizon. Their prices are competitive but most of all they are honest in their analysis and they do not try to manipulate you into doing unnecessary work. Horizon has mechanics you can trust. A satisfied customer, Lawrence
Lawrance, thank you so much for your comments.
Horizon Auto Center is fast, fair and friendly.
Shoddy work that was sloppy with parts remaining on top of engine block when i opened the hood at home. Parts not properly replaced. Not sure repair was absolutely needed as Horizon has deceived us in the past but wanted to give them another chance thinking that was our bad luck but turns out to be our stupidity for using them again. Will never return to have any work done there as I called and left an extensive message about my dispute but never received any reply.
If this happened we sincerely apologize. I normally will get a call in a situation like this but this is the first time I heard of the issue. My name is Ken Sterling, the owner and I can be reached at 469-698-8585 when there is any problem
Quality of work is great.
Mike, tanks for the review...
RECOMMENDED REPAIRS NOT FULLY JUSTIFIED. CRITICAL REPAIR POSSIBILITIES WERE NOT REPORTED ON. FOR EXAMPLE: WORK WAS DONE ON FRONT WHEEL BEARINGS, BUT NO REPORT MADE ON THE CONDITION OF THE FRONT WHEEL BRAKES LININGS. THE CAR HAS 41000 MILES ON IT. IT MAKES ME THINK THAT RECOMMENDED REPAIRS ARE ADDED FOR EXTRA PROFIT AND NOT FOR BENEFIT OF THE CAR OWNER. A REPORT ON THE THICKNESS OF BRAKE LININGS ON FRONT WHEELS WOULD HAVE GIVEN ME ASSURANCE THAT MY BRAKES HAD ENOUGH THICKNESS. THE RECOMMENDATION TO CLEAN THE THROTTLE BODY WAS JUSTIFIED ONLY THAT IT WOULD INCREASE GAS MILEAGE BUT HAD NO SAFETY RELATED JUSTIFICATION. I DID BUY THIS RECOMMENDATION AND DO NOT CONSIDER IT A BIG DEAL, EXCEPT WHEN THEY DID NOT REPORT ON THE CONDITION OF THE FRONT WHEEL BRAKES, WHICH IS A BIG DEAL. BOTTOM LINE, SHOP RECOMMENDED THROTTLE BODY CLEAN OUT BUT MAKE NO MENTION OF THE BRAKES, WHICH I HAVE TO ASSUME ARE OK.
Nicholas, Actually you brought your car in on March 14. The wheel bearings and the throttle body was recommended at that time when we did a complete vehicle inspection. We recommended those two item and an alignment after the wheel bearings were done. You deferred the work for 3 weeks after we suggested to you that the wheel bearings may be under warranty. You checked and told us they were not covered so you brought the car back into us on April 5 for the wheel bearing and the throttle body cleaning. (A throttle body cleaning on your car is recommended by the manufacturer by 30,000) Your brakes were absolutely fine on March 14. We did a two page inspection report. We did not need to replace your brakes. You car only had 41,816 miles on a Scion. Your brakes should be good for at least 50,000 miles if not a lot more. Hope that helps.
Level of customer service excellent. Very friendly and the text updates are helpful for planning pickup.
John, thanks for the comments.
I liked the attention to detail in the quote process and also in the work that was performed and the follow up. Very satisfied with the work that was performed.
Debra, thank you very much for your comments
GOOD PRICE ON ALIGNMENTS
I am not sure what the value is in having an appointment time.
Dan, thanks for the review. We try to stay to appointment times. It is generally a lot better first thing in the morning. If I can ever be of service with appointments, please call me at 469-698-8585. Ken
Replaced 4 spark plugs. Cost $350.00. Unbelievable!!!!
Not enough information for us to comment on. No mention of the type of car, the year, the engine model, the spark plugs. We can do 4 spark plugs for $60 on a lot of cars. On some, it will be much more. Some irdium plugs cost us more than $20 each. Some engines require several hours to change plugs. It just depends on the factors above. If you have any questions please call me at 469-698-8585. Ken
I really appreciate a repair shop that was still open at 7pm on a Friday evening and was also open on Saturday.
We close at 6:00 but if we know you are coming we can generally wait for you. You can also use the night drop and pay by phone. What ever helps. We are indeed open on Saturday.
They are very professional
Nancy thank you for the comments.
Good work and nice people.
Lisa, than you for the comments.
I like that you're always informed with the text.
Job Well Done!
The service man that helped me was very professional and explained what needed to be done
Very professional. One of the few places I feel I can trust their opi ion and not feel I am being taken advantage of.
I feel like I'm getting an honest assessment from Horizon, trust their mechanics, and maintenance issues have been fixed ...and that's the most I can ask for but often rare to find. Thank you!! Keep up the great work!
Tom, thank you so much for the kind words.
Great quality work; friendly staff.
Cliff and the staff are great.
Great people and service
The mechanics are knowledgeable and will tell you what needs to be done vs nice to have done and you can choose (without pressure) which services to complete.
Simply fantastic, knowledgable staff and reasonable cost
Great people, good service. For repairs I definitely trus t them to do the right work. However, I have started taking my vehicle to other providers for oil changes because it takes way to long for this service at Horizon.
We are definitely working on that issue. We do a lot of repairs and sometimes we take too long but I think you will find this improving everyday. Thanks for all the comments
The repair techs were very knowledgeable and professional. The prices are comparable to other establishments. I have spent around $1000 and the shop offers points for dollars spent. After several requests to check my account, it still stands at $93. Very frustrating. I'm hesitant to continue using this shop because I should surely be at a level where I can take advantage of discounts but because of this glitch I can't. Saving money on repairs in this economy is critical and it irks me that I cannot save here.
Sheryl, if you will call me at 469-698-8585 (Ken) I will review your file and make sure you get credit for each visit. Thanks for all the comments
I feel that I can trust Horizon to do a good job and take care of my repairs in a timely manner.
Excellent place to do business. The only complaint is that I do not appreciate the political opinions that are posted on the sign in front of the building. I do business with Horizon in spite of this, for now.
Very fair comments. I try to attack both sides of stupid or irresponsible government. I am indeed a citizen who thinks that it is our duty to tell our officials when they are not doing their job, republican or democrat. The entire issue of Sequestration I tried to point out was a matter of our elected officials having no backbone. I go after my own party for their mismanagement also.