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Horizon Auto Center

5335 Horizon Dr, Rockwall, TX 75032 Map & directions

Call Now: (469) 240-5228

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About Horizon Auto Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
91
Technical Ability (?)
97
Tools & Equipment (?)
89
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Horizon Auto Center has been serving the community of Rockwall since 2001. We found this shop to have a highly skilled manager, Cliff Payne. He has more than 30 years of automotive industry experience, started as a technician, and has previously owned his own shop. His team of 5 technicians have more than 96 years of combined experience and one is ASE Master Certified. These technicians have access to some of the industries best tools and use them to perform quality repairs on your vehicle. They back their professional repairs up with a 24 Month 24,000 Mile warranty. Their amenities include a local shuttle car service, loaner car, early bird/after hours drop-off, free WiFi internet access and convenient Saturday business hours.

Message from the Shop

Horizon Auto Center has been a fixture in Rockwall since 2002 and has been voted the best auto repair facility in Rockwall four years in a row, serving Rockwall, Royse City, Fate, Terrell, Heath, Forney, Rowlett and the surrounding areas.
The shop is equipped with all necessary tools and equipment to handle any mechanical repair. Because Horizon Auto Center is a certified Napa Auto Care Center, we are able to provide the benefits of an established national entity while maintaining the personal touch of a family owned business. This means you receive a national warranty from a local business. We understand that your vehicle is a major investment, and that is why we care for each customer's vehicle as if it were our own.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Ram
Saturn Scion Smart
Subaru Suzuki Toyota
Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Collision Repair & Paint Diagnosis Hybrid/Electric Muffler & Exhaust
Oil Change & Lube Scheduled Maintenance Service & Repair Smog/Emissions Testing
Timing Belts Tire Sales/Repair Transmission Repair Windshield/Glass

Amenities

Car Delivery Car Pickup/Dropoff Car Wash Child Friendly
Coffee Early Bird Dropoff Extended/Evening Hours Free Inspection
Gas/Diesel Heated Waiting Room Military Discount Open Saturday
Open Weekends Parts/Accessories Service Guarantee Shopping Nearby
Shuttle Towing Warranty Accepted Wireless Internet

Customer Reviews 31 verified reviews (39 total)

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Horizon Auto Center
Verified Customer
March 22, 2013

Shoddy work that was sloppy with parts remaining on top of engine block when i opened the hood at home. Parts not properly replaced. Not sure repair was absolutely needed as Horizon has deceived us in the past but wanted to give them another chance thinking that was our bad luck but turns out to be our stupidity for using them again. Will never return to have any work done there as I called and left an extensive message about my dispute but never received any reply.

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 15:09

If this happened we sincerely apologize. I normally will get a call in a situation like this but this is the first time I heard of the issue. My name is Ken Sterling, the owner and I can be reached at 469-698-8585 when there is any problem

Horizon Auto Center
Verified Customer
April 05, 2013

Years back when the shop first opened I felt great about it, even suggested it to others. My last few experiences have been very different as your always pushing extra services when not needed. Your quote for a break job was outrageous, I can buy top of line front pads for $50 your quote $113.31. Went to Rockwall brake and was out the door front and rear for $260.00...your quote $767.98. I'm not sure what changed over the years but, you've lost a regular customer because you've lost my trust.

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Reply from Horizon Auto Center -  KenSterlingApril 18, 2013 13:53

Interesting. Would love to see what was done somewhere else. Most of the time people compare apples to oranges.. No mention of type of car or what type of pads were put on. We do not do good, better and best. We only do the complete top of the line ceramic OEM or better. On a standard brake job, one axle our standard price is about $240. Two axles about $450-$480 with no discounts. (We offer many coupons and discounts as well as frequent shopper points) A quote of this size had to be for more repairs than just brake pads. Even our Mercedes and BMW standard brake jobs, including rotors, is only around that number or less. My guess is that none of this was an apples to apples comparison and only a part of the work was done at the other shop. We would be glad to compare our estimate to the actual work done. Please call us and we will do so.

Horizon Auto Center
Verified Customer
April 04, 2013

Courteous service

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 14:58

Mark, thank you for the review. We certainly try to be courteous.

Horizon Auto Center
Verified Customer
April 03, 2013

Every where you go to get your oil changed the place will vacuum your car, clean you windshield, check fluids. My car was given those expectations I would normally get anywhere else - including WALMART! And I feel like the store is extremely over priced.

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Reply from Horizon Auto Center -  KenSterlingApril 18, 2013 13:03

If we did not vacuum this car, we should have and normally do. We look at oil changes as a customer satisfaction issue meeting their needs. Generally only oil change only places make money on oil changes so we try not to over price. If we did not this expectation, I regret that, but normally we are in the same general price as other shops. We also run many different promotions and coupons on oil changes.

Horizon Auto Center
Verified Customer
April 02, 2013

Honest auto service centers are hard to find. Toyota of Lewisville wanted $700 for repairs that Horizon found were unnecessary. Horizon will have all my future auto service business.

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 15:03

Ed thanks for the recommendation. This is often the case. We had two elderly women come in with an estimate from a chain store for over $1700. Much of the work was not needed. We got them out for under $400. We will always try our best for you.

Horizon Auto Center
Verified Customer
March 26, 2013

I was satisfied by my experience at Horizon. Their prices are competitive but most of all they are honest in their analysis and they do not try to manipulate you into doing unnecessary work. Horizon has mechanics you can trust. A satisfied customer, Lawrence

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 15:04

Lawrance, thank you so much for your comments.

Horizon Auto Center
Verified Customer
March 25, 2013

Horizon Auto Center is fast, fair and friendly.

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Horizon Auto Center
Verified Customer
March 15, 2013

Quality of work is great.

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 15:10

Mike, tanks for the review...

Horizon Auto Center
Verified Customer
March 14, 2013

RECOMMENDED REPAIRS NOT FULLY JUSTIFIED. CRITICAL REPAIR POSSIBILITIES WERE NOT REPORTED ON. FOR EXAMPLE: WORK WAS DONE ON FRONT WHEEL BEARINGS, BUT NO REPORT MADE ON THE CONDITION OF THE FRONT WHEEL BRAKES LININGS. THE CAR HAS 41000 MILES ON IT. IT MAKES ME THINK THAT RECOMMENDED REPAIRS ARE ADDED FOR EXTRA PROFIT AND NOT FOR BENEFIT OF THE CAR OWNER. A REPORT ON THE THICKNESS OF BRAKE LININGS ON FRONT WHEELS WOULD HAVE GIVEN ME ASSURANCE THAT MY BRAKES HAD ENOUGH THICKNESS. THE RECOMMENDATION TO CLEAN THE THROTTLE BODY WAS JUSTIFIED ONLY THAT IT WOULD INCREASE GAS MILEAGE BUT HAD NO SAFETY RELATED JUSTIFICATION. I DID BUY THIS RECOMMENDATION AND DO NOT CONSIDER IT A BIG DEAL, EXCEPT WHEN THEY DID NOT REPORT ON THE CONDITION OF THE FRONT WHEEL BRAKES, WHICH IS A BIG DEAL. BOTTOM LINE, SHOP RECOMMENDED THROTTLE BODY CLEAN OUT BUT MAKE NO MENTION OF THE BRAKES, WHICH I HAVE TO ASSUME ARE OK.

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 15:32

Nicholas, Actually you brought your car in on March 14. The wheel bearings and the throttle body was recommended at that time when we did a complete vehicle inspection. We recommended those two item and an alignment after the wheel bearings were done. You deferred the work for 3 weeks after we suggested to you that the wheel bearings may be under warranty. You checked and told us they were not covered so you brought the car back into us on April 5 for the wheel bearing and the throttle body cleaning. (A throttle body cleaning on your car is recommended by the manufacturer by 30,000) Your brakes were absolutely fine on March 14. We did a two page inspection report. We did not need to replace your brakes. You car only had 41,816 miles on a Scion. Your brakes should be good for at least 50,000 miles if not a lot more. Hope that helps.

Horizon Auto Center
Verified Customer
March 09, 2013

Level of customer service excellent. Very friendly and the text updates are helpful for planning pickup.

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 15:32

John, thanks for the comments.

Horizon Auto Center
Verified Customer
February 26, 2013

I liked the attention to detail in the quote process and also in the work that was performed and the follow up. Very satisfied with the work that was performed.

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 15:33

Debra, thank you very much for your comments

Horizon Auto Center
Verified Customer
February 22, 2013

GOOD PRICE ON ALIGNMENTS

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Horizon Auto Center
Verified Customer
February 22, 2013

I am not sure what the value is in having an appointment time.

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 15:34

Dan, thanks for the review. We try to stay to appointment times. It is generally a lot better first thing in the morning. If I can ever be of service with appointments, please call me at 469-698-8585. Ken

Horizon Auto Center
Verified Customer
February 18, 2013

Replaced 4 spark plugs. Cost $350.00. Unbelievable!!!!

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 15:40

Not enough information for us to comment on. No mention of the type of car, the year, the engine model, the spark plugs. We can do 4 spark plugs for $60 on a lot of cars. On some, it will be much more. Some irdium plugs cost us more than $20 each. Some engines require several hours to change plugs. It just depends on the factors above. If you have any questions please call me at 469-698-8585. Ken

Horizon Auto Center
Verified Customer
February 16, 2013

I really appreciate a repair shop that was still open at 7pm on a Friday evening and was also open on Saturday.

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 15:41

We close at 6:00 but if we know you are coming we can generally wait for you. You can also use the night drop and pay by phone. What ever helps. We are indeed open on Saturday.

Horizon Auto Center
Verified Customer
February 15, 2013

They are very professional

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 15:42

Nancy thank you for the comments.

Horizon Auto Center
Verified Customer
February 14, 2013

Good work and nice people.

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 15:42

Lisa, than you for the comments.

Horizon Auto Center
Verified Customer
February 04, 2013

I like that you're always informed with the text.

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Horizon Auto Center
Verified Customer
February 02, 2013

Job Well Done!

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Horizon Auto Center
Verified Customer
January 25, 2013

The service man that helped me was very professional and explained what needed to be done

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Horizon Auto Center
Verified Customer
January 21, 2013

Very professional. One of the few places I feel I can trust their opi ion and not feel I am being taken advantage of.

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Horizon Auto Center
Verified Customer
January 21, 2013

I feel like I'm getting an honest assessment from Horizon, trust their mechanics, and maintenance issues have been fixed ...and that's the most I can ask for but often rare to find. Thank you!! Keep up the great work!

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 15:43

Tom, thank you so much for the kind words.

Horizon Auto Center
Verified Customer
January 21, 2013

Great quality work; friendly staff.

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Horizon Auto Center
Verified Customer
January 19, 2013

Cliff and the staff are great.

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Horizon Auto Center
Verified Customer
January 19, 2013

Great people and service

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Horizon Auto Center
Verified Customer
January 17, 2013

The mechanics are knowledgeable and will tell you what needs to be done vs nice to have done and you can choose (without pressure) which services to complete.

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Horizon Auto Center
Verified Customer
January 17, 2013

Simply fantastic, knowledgable staff and reasonable cost

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Horizon Auto Center
Verified Customer
January 15, 2013

Great people, good service. For repairs I definitely trus t them to do the right work. However, I have started taking my vehicle to other providers for oil changes because it takes way to long for this service at Horizon.

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 15:45

We are definitely working on that issue. We do a lot of repairs and sometimes we take too long but I think you will find this improving everyday. Thanks for all the comments

Horizon Auto Center
Verified Customer
January 05, 2013

The repair techs were very knowledgeable and professional. The prices are comparable to other establishments. I have spent around $1000 and the shop offers points for dollars spent. After several requests to check my account, it still stands at $93. Very frustrating. I'm hesitant to continue using this shop because I should surely be at a level where I can take advantage of discounts but because of this glitch I can't. Saving money on repairs in this economy is critical and it irks me that I cannot save here.

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 15:46

Sheryl, if you will call me at 469-698-8585 (Ken) I will review your file and make sure you get credit for each visit. Thanks for all the comments

Horizon Auto Center
Verified Customer
January 03, 2013

I feel that I can trust Horizon to do a good job and take care of my repairs in a timely manner.

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Horizon Auto Center
Verified Customer
January 02, 2013

Excellent place to do business. The only complaint is that I do not appreciate the political opinions that are posted on the sign in front of the building. I do business with Horizon in spite of this, for now.

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Reply from Horizon Auto Center -  KenSterlingApril 16, 2013 15:50

Very fair comments. I try to attack both sides of stupid or irresponsible government. I am indeed a citizen who thinks that it is our duty to tell our officials when they are not doing their job, republican or democrat. The entire issue of Sequestration I tried to point out was a matter of our elected officials having no backbone. I go after my own party for their mismanagement also.

Horizon Auto Center
April 18, 2013

I guess I only have to say this once. The experience under this roof is incomparable. Nothing more really needs to be said.

Thanks to all of you !

George Lessington
...keep up the great work gentlemen!

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Reply from Horizon Auto Center -  KenSterlingApril 19, 2013 08:24

George, Thanks for the kind words. We enjoy having you as a friend of Horizon Auto Center.

Horizon Auto Center
April 18, 2013

I have been coming to Horizon for more than 10 years. All my kids go there and at least a dozen people I have recommended. When it comes to my family, I find people I can have faith in. Horizon is that place for my auto and truck repair needs

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Reply from Horizon Auto Center -  KenSterlingApril 18, 2013 13:51

We are most grateful for you kind words and loyalty

Horizon Auto Center
April 11, 2013

I have been taking my BMWs to Horizon Auto Center for years. I started taking it there for oil changes when it was new. (Much closer than driving to Dallas). Then as the cars got older, I first bought tires from them. That led to using them for everything. They can do what dealers do but at a much fairer price. Cliff has been working on Euopean cars for years. Have recommended them to many of my friends in Bullalo Creek. Jack B.

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Reply from Horizon Auto Center -  KenSterlingApril 15, 2013 12:43

Jack, thanks for the nice comments regarding our European Service... We do more European cars than anyone between Dallas and Tyler. We will always do our best to provide the highest quality service possible.

Horizon Auto Center
April 10, 2013

Started going to this shop approximately 1 year ago. Moved to Rockwall,Tx 3 years ago and this shop was on the way home. The shop personnel are very courteous and knowledgeable. The rates are the going rate for car shops but the satisfaction of knowing that you wont be charged for hidden fees sets them above other shops in the area. Very friendly and professional, would recommend them to all my friends for car repairs.

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Reply from Horizon Auto Center -  KenSterlingApril 11, 2013 07:26

We appreciate kind words. Thank you. We always do our best to provide the highest quality service possible. We appreciate people who continue to put their trust in us. Ken

Horizon Auto Center
October 25, 2010

On Tuesday, September 28th. The service technician (his name was Kris, I think) was very knowledgeable and professional. He noted a couple of fluid changes that needed to be made as soon as possible and demonstrated what they should look like versus their actual condition. He also warned of a problem with my drive belt; it is just beginning to crack and will need to be replaced soon.

Your customer service is impeccable and I really appreciate the time taken just to talk and get to know your customers. I'll definitely be back when my car needs servicing. Thanks so much for a very pleasant experience!
Cheryl Crowder

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Reply from Horizon Auto Center -  KenSterlingApril 15, 2013 12:41

Cheryl, Thank you for your comments. Our employees take pride in their work and appreciate good customers like yourself

Horizon Auto Center
March 07, 2010

NOW I HAVE TO CHANGE MY REVIEW:
I took my 2000 Honda Odyssey for a tune up before our summer trip to Oregon from Rockwall, Texas. Well sad to say Horizon Auto tried to pull the ole “she’s a female, let’s see if she will pay the highest quoted price possible for repairs trick on me”. I didn’t buy it. They tried to tell me that I was going to have to pay $1400 for a new timing belt and water pump-(plus all the extras that go with that procedure). SORRY BOYS! That’s outrageous! I’ve never paid that much in my life and I let them know. They quickly waffled and came back with $1200. SORRY AGAIN – still too high. I had called my Honda mechanic in Portland, Oregon (Beverton Honda--a dealer no less) and they only charge $925 for that same work. Now a dealer always charges more than an independent shop. More waffling and lame excuses about, the work involved, the cost of labor in Texas vs. Oregon, sales tax and so and so forth. Also, that I needed new tires (just purchased 85K tires 2 years prior). Needless to say, I agreed to let them change the oil, a few fluids and install a new cabin air filter, which they wanted to charge $420 for. I’m begging you! I made them knock it down to $327, but that’s still way too expensive. I could have had that all done at the oil change place for half that much. Well Horizon has lost a customer. Too bad, because I thought they were very honest after my first experience with them. The only reason I went to them was because the local Honda Dealer was using the same dirty tactics and on their other customers as well. The sad thing is that most people are too trusting and just accept what the mechanics tell them. Well ladies, you don't have to put up with that. Just get right up in their face and make a big stink until they lower the price of repairs to something more reasonable and fair.

All I wanted was a good tune-up for my car. The thing is the timing belt is recommended, and it should be done, because my car is way past due for a timing belt and water pump: however, not at that price. Horizon could have been fair with me and I probably would have opted for the extra work. Instead they tried to cheat me and lost a customer in the bargain. That just infuriates me. When will they ever learn. I'll get the work done in Portland.

PRIOR EXPERIENCE WITH HORIZON:

I took my 2000 Honda Odyssey to Horizon Auto Center after no success with the Honda dealer nearest my home. I had difficult starting the Odyssey when cold in the morning. After a dozen tries or more the car would eventually start and once the engine was warm, the car would start. I first took my Odyssey to the local Honda Dealer where they determined that I needed a new battery, but that was not the problem and I knew it. I decided to take car to a local repair shop. Horizon Auto Repair found excessive carbon build up in the fuel injectors, dirty throttle body, film of grime on air flow sensor. Shop cleaned up above items and added fuel conditioner. Advised me to drive the car to get the air out of the system. This improved the starting a little but did not resolve the problem. The car still would not start when cold. I Returned the car to Horizon Auto Repair. They waited until the car was completely cold in order to duplicate the start up problem. Upon delving deeper, they found a sensor to be malfunctioning in such a way that the sensor was returning a higher temperature reading and therefore the computer was not choking the engine upon cold startup. Horizon replaced the sensor without additional cost and gave me a ride to and from the shop on the days that the car was being repaired. Additionall, they answered my questions and explained everything that was going on with the repairs. I will be taking my car to Horizon from now on. I recommed them for repairs, but you will pay a lot more--see above.

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Horizon Auto Center
January 22, 2010

I had just bought a brand new Honda truck and wanted to put a bed cover on it. I searched all around for one when I found TX Truck Accessories. They share a facilty with Horizon Auto Center. I was really amazed at the service I received and how quickly they were able to get the job done. This place is truly amazing. If you want it or needs it done this is the place to go. You can literally get all of your accessories and repairs done at one place. They are friendly, knowledgable, and will to assist in any way they can. If you need a ride home they are even willing to do that. I truly recommend them.

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Reply from Horizon Auto Center -  KenSterlingApril 15, 2013 12:38

Thanks for your kindness and effort to post a review. For anyone who does not know, Horizon Auto Center and TX Truck Accessories are indeed the same company. In early 2009 there were 5 truck accessories shops in Rockwall. They all either shut down or moved. Late in 2009 we opened a full service truck accessories shop. We do not drop ship and deal primarily with local customers and people from East Texas. We appreciate their support, and can do any truck service such as tires and repairs, as well as truck accessories.

Horizon Auto Center
May 15, 2009

GREAT SERVICE!!!! I really appreciated the knowledge and attention that I received at Horizon Auto Center. They were able to take care of all of my automobile needs for me so that I was able to enjoy my day!

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Reply from Horizon Auto Center -  KenSterlingApril 15, 2013 12:40

Thank you for your comments. Our goal is to be a one-stop shop and address all your auto needs at the same time.

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Hours of Operation
Mon - Fri:8:00am to 6:00pm
Sat:8:00am to 1:00pm
Sun:CLOSED
Call Now:

(469) 240-5228

Auto Repair Experience

  1. Ken Sterling, Owner
  2. Established 2001
  3. 5 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 96 Years of Car Repair Experience