NOW I HAVE TO CHANGE MY REVIEW:
I took my 2000 Honda Odyssey for a tune up before our summer trip to Oregon from Rockwall, Texas. Well sad to say Horizon Auto tried to pull the ole “she’s a female, let’s see if she will pay the highest quoted price possible for repairs trick on me”. I didn’t buy it. They tried to tell me that I was going to have to pay $1400 for a new timing belt and water pump-(plus all the extras that go with that procedure). SORRY BOYS! That’s outrageous! I’ve never paid that much in my life and I let them know. They quickly waffled and came back with $1200. SORRY AGAIN – still too high. I had called my Honda mechanic in Portland, Oregon (Beverton Honda--a dealer no less) and they only charge $925 for that same work. Now a dealer always charges more than an independent shop. More waffling and lame excuses about, the work involved, the cost of labor in Texas vs. Oregon, sales tax and so and so forth. Also, that I needed new tires (just purchased 85K tires 2 years prior). Needless to say, I agreed to let them change the oil, a few fluids and install a new cabin air filter, which they wanted to charge $420 for. I’m begging you! I made them knock it down to $327, but that’s still way too expensive. I could have had that all done at the oil change place for half that much. Well Horizon has lost a customer. Too bad, because I thought they were very honest after my first experience with them. The only reason I went to them was because the local Honda Dealer was using the same dirty tactics and on their other customers as well. The sad thing is that most people are too trusting and just accept what the mechanics tell them. Well ladies, you don't have to put up with that. Just get right up in their face and make a big stink until they lower the price of repairs to something more reasonable and fair.
All I wanted was a good tune-up for my car. The thing is the timing belt is recommended, and it should be done, because my car is way past due for a timing belt and water pump: however, not at that price. Horizon could have been fair with me and I probably would have opted for the extra work. Instead they tried to cheat me and lost a customer in the bargain. That just infuriates me. When will they ever learn. I'll get the work done in Portland.
PRIOR EXPERIENCE WITH HORIZON:
I took my 2000 Honda Odyssey to Horizon Auto Center after no success with the Honda dealer nearest my home. I had difficult starting the Odyssey when cold in the morning. After a dozen tries or more the car would eventually start and once the engine was warm, the car would start. I first took my Odyssey to the local Honda Dealer where they determined that I needed a new battery, but that was not the problem and I knew it. I decided to take car to a local repair shop. Horizon Auto Repair found excessive carbon build up in the fuel injectors, dirty throttle body, film of grime on air flow sensor. Shop cleaned up above items and added fuel conditioner. Advised me to drive the car to get the air out of the system. This improved the starting a little but did not resolve the problem. The car still would not start when cold. I Returned the car to Horizon Auto Repair. They waited until the car was completely cold in order to duplicate the start up problem. Upon delving deeper, they found a sensor to be malfunctioning in such a way that the sensor was returning a higher temperature reading and therefore the computer was not choking the engine upon cold startup. Horizon replaced the sensor without additional cost and gave me a ride to and from the shop on the days that the car was being repaired. Additionall, they answered my questions and explained everything that was going on with the repairs. I will be taking my car to Horizon from now on. I recommed them for repairs, but you will pay a lot more--see above.