Hong's Auto Center
Auto Makes We Service
|Collision Repair & Paint||Service & Repair||Tire Sales/Repair|
Customer Reviews (1 review)1 Sort by: Date |
Summary: This place is terrible. The people are incompetent. The owner is a liar.
Details: I took my fiance's car to the shop 3 weeks ago. There were several things we had him do to the car: change oil, replace radiator hose, replace coolant/flush radiator, etc. Since the weather has been getting colder, I decided to check the coolant to see what the freezing point was. I found that the coolant was already rusty again even though they had just flushed and replaced it. I also found that the freezing points was roughly 10oF, which isn't that good. It should be around -40oF.
After discovering this, I was a little annoyed but I called Hong and he said to bring it in and he would fix it for free. I even asked him twice if I would have to pay anything to get it fixed and he said "no".
Today, I drove up the shop and was about to give him the key when he told me it would cost at least $60 to fix it. I reminded him of our phone call yesterday and he said that I "must have misunderstood." After discussing this for 10 min we yelled at each other and I left.
Also, he didn't know what an antifreeze/coolant tester was (It tests the freezing point of your coolant). This is a very bad sign. Maybe a random person doesn't need to know anything about this but a mechanic certainly does.
I just hope they didn't mess up the other repairs that they performed.