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Honest-1 Auto Care

1155 N Freedom Blvd, Provo, UT 84604 Map & directions

Call Now: (801) 742-5813

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About Honest-1 Auto Care

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
90
Technical Ability (?)
93
Tools & Equipment (?)
89
Customer Service (?)
97
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

At Honest-1 Auto Care, you will find a dedicated team of professionals whose business model is founded upon honest, quality service backed up by a solid guarantee. Their technicians (one of whom is an ASE Master Tech) boast a combined 90 years of experience between them. Honest-1 also takes customer service to the next level, as evidenced by their deluxe waiting room that includes leather easy chairs and couches, an Internet cafe, complimentary beverages, widescreen TVs, upscale restrooms, and children's play area. Round this out with Saturday hours, senior discount, and free inspections, and you can see why Honest-1 is a valued member of our Certified Network.

Message from the Shop

Honest-1(R) is committed to providing you with a wide range of high quality automotive services. Along with providing the best service, Honest-1(R) wants to ensure our customers are thoroughly educated on the systems and services necessary to keep their vehicles in the best running condition possible.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Muffler & Exhaust
Oil Change & Lube Scheduled Maintenance Service & Repair Timing Belts
Tire Sales/Repair Transmission Repair

Amenities

AAA Member Discount Car Pickup/Dropoff Child Friendly Coffee
Early Bird Dropoff Financing Free Inspection Heated Waiting Room
Open Saturday Rental Car Senior Discount Service Guarantee
Shopping Nearby Shuttle Store Towing
Warranty Accepted Wireless Internet

Customer Reviews 14 verified reviews (17 total)

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Honest-1 Auto Care
Verified Customer
August 09, 2012

Thanks to Honest One in Provo, UT, we were able to travel across the country and get to Minneapolis safe and sound. Thank you Bob, Kris, and Trevor for the many years of great service and friendship. We will miss you all dearly.

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Honest-1 Auto Care
Verified Customer
August 09, 2012

There doesn't seem to be a standard on their repair suggestions. One time I took the car for an oil change and they told me I needed belts, brakes and air filter changed. The next time I took it into an oil change they said everything on it was fine.

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Honest-1 Auto Care
Verified Customer
August 08, 2012

Always treated with respect and kindness. I feel I can trust everyone in the shop. Especially appreciate the kid-friendly atmosphere (play stuff), and rides to from the shop.

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Honest-1 Auto Care
Verified Customer
August 08, 2012

Good place to get your cars taken care of.

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Honest-1 Auto Care
Verified Customer
August 08, 2012

Honest and considerate people.

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Honest-1 Auto Care
Verified Customer
August 06, 2012

I was very satisfied with my experience at Honest 1 Auto Care. They took time to answer all of my questions. They patiently explained to me all of the repairs they were going to do before the service and they answered all of my follow-up questions when I picked up my care. They gave me a fair price and saved my quote so I could continue to shop around. Even though they were not the lowest quote I received, I chose them because of the excellent customer service I received both over the phone and in the past when I brought my car in. I highly recommend them to anyone in search of a painless repair experience.

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Honest-1 Auto Care
Verified Customer
August 02, 2012

Their name is really what they stand for. They stand for honesty and they match their name.

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Honest-1 Auto Care
Verified Customer
August 02, 2012

We've been taking our car there for three to four years. We've never had any complaints. Our last visit, we thought we'd have to get out brakes redone, but they said no, you can get another year out of them. Most places would just do the repair. We've always been satisfied. They've always done good work and have given us a fair price.

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Honest-1 Auto Care
Verified Customer
July 24, 2012

They did a great job on the fuel filter, but I ended up replacing the fuel pump about a week later. The trouble occured in Salt Lake, so I went to my mechanic there. I greatly apreciated the discount.

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Honest-1 Auto Care
Verified Customer
July 18, 2012

Very courteous and friendly

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Honest-1 Auto Care
Verified Customer
July 12, 2012

Honest 1 Auto Care- Provo has been the best experience I have had with car repair shops. I never feel like I am being taken advantage of and always feel taken care of. I reccommend them to all my friends and family.

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Honest-1 Auto Care
Verified Customer
June 25, 2012

Had a strange knocking noise after I had it fixed and registered

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Honest-1 Auto Care
Verified Customer
June 02, 2012

They are great to work with and truly seem to have my best interest in mind. They understand that money is a consideration and treat me as a valued customer.

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Honest-1 Auto Care
Verified Customer
May 23, 2012

I was overcharged, and the problem wasn't fixed, and I finally took the car to the dealer and they said it wasn't fixed properly and the parts they used were bad

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Honest-1 Auto Care
January 12, 2013

Honest One, Thank you so very much for checking my charging system for free when I thought the starter was bad, and for letting me know my battery was bad. I especially appreciate you waiving the diagnostic fee for me. I have been unable to work the last few months due to health problems and surgeries, so with me being with no money it truly meant the world to me right now. I sincerely appreciate all the hard work you do and will recommend you to friends and family.

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Honest-1 Auto Care
March 22, 2010

I didn't have that good of an experience with 'Honest' 1. I can tell when people are genuinely Honest and when they just want your money. Honest 1 is not one of the few honest mechanic places out there. I don't recommend them. I'm taking my business elsewhere next time.

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Honest-1 Auto Care
February 05, 2010

Wow! Stay away from here!! The worst experience I've ever had with an auto place. Completely unprofessional and looking to be stingy and take your money on everything they can!! The economy must be hard on this place because he is taking it out on the customers and trying to get you for every penny he can!! Save yourself time and headache and stay far away from here!!

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An exclusive network of auto repair and maintenance shops that delivers:
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Hours of Operation
Mon - Fri:8:00am to 6:00pm
Sat:9:00am to 3:00pm
Sun:CLOSED
Call Now:

(801) 742-5813

Auto Repair Experience

  1. Bob Silvester, Owner
  2. Established 2009
  3. 5 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 90 Years of Car Repair Experience