Honest-1 Auto Care
Hours of Operation
|Mon - Fri:||8:00am to 6:00pm|
|Sat:||8:00am to 4:00pm|
Message from the Shop
Welcome to the "Home of Honest Mechanics"® Full Service Auto Care - Providing dependable, honest service including electrical and engine repair, manufacturer's maintenance, brakes, air conditioning and cooling system service, tire rotation and alignment.
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Diagnosis|
|Oil Change & Lube||Scheduled Maintenance||Service & Repair||Timing Belts|
|Tire Sales/Repair||Transmission Repair|
|Car Pickup/Dropoff||Child Friendly||Coffee||Early Bird Dropoff|
|Extended/Evening Hours||Financing||Free Multi-Point Safety Inspection||Gas/Diesel|
|Heated Waiting Room||Military Discount||Open Saturday||Rental Car|
|Service Guarantee||Shopping Nearby||Towing||Warranty Accepted|
Customer Reviews (9 reviews)9 Sort by: Date |
New ownership - bad experience!
I used to bring my car for repairs and I was impressed how good and 'honest' the place used to be. Not anymore! Now they are not ashamed to rip people off and a simple job turns to be hundreds of $ on an old vehicle where the parts should just cost much less what they are charging for.
For car starter replacement they charged 670$!!!!
Can you believe it!!!! Because the car was towed to the shop and they understood we can't tow it back, it was inoperable!!!
Rude, unapologetic, unprofessional!
At Toyota dealer this service price check came out to be 370$ (labor+part) and at other places 280$(labor+part)+tax.
We are taking them to small claims court!!!
They put rebuilt part and charged for it almost 400$, although rebuilt cost for compatible part is 118$ and at the dealer the new part is 219$.
Then they charged 100$ for diagnostics which is not necessarily in this kind of problem. I was told by another auto shop (when the services were already done) that it is obvious that the problem is starter, so the proper way is to replace started for 280$+tax and if the problem persists then do diagnostics etc. They charged us for both!
Big liars! Not honest!
I highly recommend this shop! They are sincere and offer eco-friendly services. They say you should have a Great Lawyer, a Great Accountant and a Great Mechanic. People who you can trust. Well I found my Mechanic. Thank you for all you do and for caring about your customers. We will recommend you to everyone looking for a good Mechanic or shop. Thank you!
I had 2 of my motor mounts replaced on 04/29/2011. I returned on 10/29/11 for an oil change and informed the manager that the vibration from my motor mounts had returned. He explained to me that they "didn't have time to look into the issue." As a paying customer, I take my vehicle to a professional and expect my concerns to be addressed, taken seriously and the issues resolved. Unfortunately, in this instance, this was not the case. When I recently contacted them again to have the work corrected, Michael informed me that my car/parts were no longer covered under warranty and that the make/model of my vehicle is known for this issue. I explained my frustratration by this present situation and had they taken the time to address my concerns when I presented it to them, my car would have been covered and they would have had to replace it at no cost to me. Upon addressing my new concerns regarding my experience, Michael, the general manager, was not only defensive, condescending, by referring to me as ‘sweety’ and ‘dear’ but outright rude. Upon speaking with the owner to inform him of the poor customer service I received, he became immediately irate and raised his voice, absolutely deplorable. In the end of our conversation, he encouraged me to “complain to corporate,” screamed at me, "We don't want your business!!" and hung up.
The shop was clean and comfortable while I was waiting. The wait ended up being longer than expected, but the staff were very friendly and helpful. They were able to answer all of my questions and put me at ease while dealing with issues I was not familiar with at all. I would highly recommend this shop to all of my family and friends as a place you can trust to do a good job and do the right thing. Thank you.
I had just recently spent a lot of money elsewhere to get multiple repairs on my car and my "check engine" light went off yet again. I took it into Honest 1 Auto, as they were the closest auto shop, not expecting to leave without spending at least a couple hundred for a diagnostic and repairs. I was assured that they would only charge me for the 1/2 hour diagnostic even if it took longer to find the problem. Well, they found the problem within minutes of completing the diagnostics...turns out that the previous mechanic forgot to connect a fan in my engine. To be sure that this was the issue, they connected the fan, tested the car, and confirmed that this was the source of the problem. To my surprise, when they handed me my keys (an hour or so later), I was told that there would be no charge for any of the diagnostics or the time they spent on it due to the fact that there wasn't really a repair problem!!!! I have to say that this was the most pleasant experience I've had getting my car repaired. Other than not having to pay anything, this was the cleanest shop I have EVER been to and the staff was professional AND ultra-courteous. I will confidently bring all of our vehicles back when I do need them serviced.
Let me first say that I am not very trusting of auto repair facilities and feel that as a woman I have been ripped off more times than I would like to admit. However, my experience at Honest-1 in Glendale exceeded my expectations. I was treated with respect and not spoken down to. I fully understood the service I recieved and felt I got an honest deal. I also have to say that the facility was very clean, very comfortable and the bathroom was spotless (which is hard to come by at an auto repair facility). I will be taking all of my business here in the future.