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Hometown Garage

5 Cypress Dr, Burlington, MA 01803 Map & directions

Call Now: (781) 484-1289

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About Hometown Garage

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
95
Tools & Equipment (?)
97
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

High Tech Service and Old Time Value are words that Hometown Garage uses to describe the level of service they strive to provide to the Burlington community. Our evaluation of this RepairPal Certified shop completely validated this statement. Herb Farnsworth, the owner, was a pleasure to deal with throughout the process. Herb has assembled a team of ASE Certified professionals who are very proactive in their approach to training and staying current with the latest technologies. Herb has provided his team with the tools and computer diagnostic equipment that is needed to make professional accurate repairs to your modern vehicle. These repairs range from minor and major mechanical repairs to advanced electrical and computer diagnosis and repairs. That is the High Tech Service part of this shop. The Old Time Value part was validated according by their recent customers, who described this team as quick to respond, good value, accurate, reliable, honest, accommodating, and knowledgeable. For your peace of mind, the work they perform here is backed up by a 24-month / 24,000-mile warranty. Local shuttle service, loaner vehicles, rental cars, early bird drop off, and a very clean comfortable waiting area with wireless internet are all available for your convenience.

Message from the Shop

Since 1997, Hometown Garage has been providing Burlington and the surrounding communities with the best auto repair available. We believe in customer service above all else and we never put profit ahead of people.

When you bring your vehicle in to Hometown Garage, you’ll be treated to a welcoming, family atmosphere. We’ll be happy to take you where you need to go with our free local shuttle. If you’d like to wait in our comfortable lobby, take advantage of our complimentary WiFi and get to know the shop dog, Kobi!

With our 2 year/24,000 mile warranty*, you can rest easy knowing all repairs & maintenance services will be completed correctly the first time. Whether you need a routine oil change, your tires checked, or a full engine overhaul, our drive for perfection and our commitment to do what’s right will get you back on the road quickly & safely.

Stop by, call, or schedule your appointment online today! Kobi & the Burlington auto repair team at Hometown Garage will take care of you and your car!

* on most repairs

Auto Makes We Service

Acura Audi Buick
Cadillac Chevrolet Chrysler
Dodge Ford GMC
Honda Hyundai Infiniti
Jeep Kia Lexus
Lincoln Mazda Mercury
Mitsubishi Nissan Ram
Saab Saturn Scion
Smart Subaru Toyota
Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair

Amenities

Car Pickup/Dropoff Coffee Early Bird Dropoff Financing
Free Inspection Heated Waiting Room Service Guarantee Shopping Nearby
Shuttle Warranty Accepted Wireless Internet

Customer Reviews 24 verified reviews (25 total)

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Hometown Garage
Verified Customer
April 23, 2014

They have always provided good honest service, and we have never had any problems with them. I also think they provide excellent recommendations on whether to have a repair done or not.

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Hometown Garage
Verified Customer
April 22, 2014

They have great customer service and they are very honest and convenient.

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Hometown Garage
Verified Customer
April 18, 2014

The have a very good service.

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Hometown Garage
Verified Customer
April 18, 2014

They did what they said what they were going to do.

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Hometown Garage
Verified Customer
April 15, 2014

I have been a regular customer for many years. They are extremely skilled and honest.

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Hometown Garage
Verified Customer
April 15, 2014

They are courteous.

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Hometown Garage
Verified Customer
April 15, 2014

They are very quick to respond to get me an appointment. They let me know what needs to be done and they are prompt. The repair worked.

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Hometown Garage
Verified Customer
April 14, 2014

I was pleased with their integrity, quality of work, timeliness, and explanation on what they do.

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Hometown Garage
Verified Customer
April 14, 2014

I really like that garage. I am very satisfied with the service.

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Hometown Garage
Verified Customer
April 11, 2014

They were able to fit me in when I need it. They provide rides to drop you off to work.

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Hometown Garage
Verified Customer
April 11, 2014

I trust them. They have a great customer service.

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Hometown Garage
Verified Customer
April 10, 2014

I personally have worked with them in the past. I have gone to them in multiple residences. They are of good character and honest in their billing.

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Hometown Garage
Verified Customer
April 09, 2014

I have taking my car there for several years. I am very satisfied with the work they do.

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Hometown Garage
Verified Customer
April 08, 2014

I think they do a fantastic job.

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Hometown Garage
Verified Customer
April 08, 2014

There service is prompt accurate and reliable.

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Hometown Garage
Verified Customer
April 08, 2014

Great reliable service.

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Hometown Garage
Verified Customer
April 07, 2014

They have availability and I trust the service.

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Hometown Garage
Verified Customer
April 07, 2014

Good service. Good value. Close by.

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Hometown Garage
Verified Customer
April 04, 2014

They are very honest. They do not do work that they do not need to do. I respect the manager very much.

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Hometown Garage
Verified Customer
April 04, 2014

They have great service. The only problem is that they are not open on Saturdays and that is hard with my work schedule.

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Hometown Garage
Verified Customer
April 04, 2014

They do good work. The fees for the work are reasonable.

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Hometown Garage
Verified Customer
March 31, 2014

Excellent diagnostics. Excellent follow through. That's what you want from a repair shop.

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Hometown Garage
Verified Customer
March 28, 2014

They are very courteous and get to know you as a person, and when a woman goes into a shop it's nice to know no one is trying to take you for a ride. I think highly of the gentlemen, and they will not do work unless they feel you need it done.

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Hometown Garage
Verified Customer
March 28, 2014

They're extremely reliable and very fair in their pricing. Accommodating and knowledgeable.

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Hometown Garage
February 21, 2010

Price was exactly what they had quoted. The shuttle to work was an added bonus. I'll be telling all my friends about Hometown Garage.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:00pm
Call Now:

(781) 484-1289

Auto Repair Experience

  1. Herb Farnsworth, Owner
  2. Established 2006
  3. 3 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 27 Years of Car Repair Experience