Total OUTSTANDING WORK and CUSTOMER CARE. Ray B. is the best service manager I have ever worked with. He should be promoted and given his own store - BUT - not until I relocate to Texas this Spring!
Fast good service.
I'm very happy about the service l had, and they are very good with clients.
Hogan and Sons are great - knowledgeable, pressure free and honest. Not the cheapest, but worth the money.
It's very simple; your people are trustworthy and tell the truth about what work a vehicle needs. Ironically enough, I got ripped off by AAA who were supposed to be the "standard of trust"...
Too busy, takes too long to complete job.
Work was done as discussed ahead of time. Price if fair. They keep all my old cars running great.
Positives on knowledge and customer service. challenges are in the pricing category.
Work was performed as quoted.
Received a coupon as part of the neighborhood, but she brought one of my 3 cars for service oil change, this is an older car and needs care, but was only offered your cheapest brand oil, rather than something that will help the car last longer and not offered something in place of that oil. I had to ask what would be my best option, rather than being asked if I would like something different. You do that for all other things, like air filter, tires something that you Hogan and sons can make more money rather than giving me options prior. Also, after adding a different oil at my asking questions, I went from a $19.95 coupon to having to pay around $50 dollars. That is not the way I would run my business. If you want people to come back, you work with them. I will be going a little further up the street for my service on my 3 cars and refer friends elsewhere.
I always get the feeling that they are looking for things to try to increase the repair cost.
Great service overall and friendly people. It was too bad that the alignment wasn't done right the first time and I had to go back.
I was in a hurry to be at my work but heard a strange sound from my wheel. They helped me immediately, they checked and found the problem (which was very small) temporarily fixed it and did not charge.
This visit was for my daughter's vehicle, so I'm not certain how things are going with the car to date. BUT nothing went wrong while in the shop and I was pleased with the service we received.
They were great!
It was outstanding! MY whole family goes here. We recommend the to everyone!
They are so wonderful there! They are very honest and so kind. I explained my situation to them and they were able to offer me a discount. I definitely recommend this shop to my friends.
I had two tires replaced. The guy up front was incredibly nice. Unfortunately I didn't feel like the information I was given was very accurate; subsequently I had to cancel a meeting in order to make my appointment with the shop.Then came the really frustrating part. Three weeks after I picked up my car the tire came clean off the wheel. My insurance did an investigation and the shop's reply was "If it was our fault it would have come off earlier." The shop made no effort to rectify the situation. For these reasons, I will never go back to the shop or recommend it to friends/family.
This is the shop I always take my car too and have always had a good experience.
They were great. I would come back.
I just had a tire fixed. The were great.
Everything went great! I had absolutely no issues when I came in. They fixed it in a very prompt time and were very nice.
I brought my daughter's vehicle here and had work done on the AC. I was a little concerned about the price, but in the end the quality of work was great.
Unfortunately, I cannot say they got it right the first time, but it was a simple mistake and one that could be remedied easily. If I lived closer to this shop I would still come back.
I cannot say enough about this shop! They are fantastic! I only had a minor repair done, but I will be very quick to come back to this shop if ever needed. I have and will continue to recommend this shop to friends and family. BIG THUMBS UP!
I think the people that work there are dishonest.