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Hires Automotive Center

5809 Illinos Rd, Fort Wayne, IN 46804 Map & directions

Call Now: (260) 240-8436

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About Hires Automotive Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability (?)
93
Tools & Equipment (?)
89
Customer Service (?)
95
Customer Conveniences (?)
18 months / 18,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Hires Automotive Center has been serving the local community since 1927. Brandon Hire, the current owner, is the fourth generation owner of this quality repair facility. The goal has always been to fix the vehicle right the first time, on time, and within the estimate. Our evaluation shows that Hires Automotive has the training, automotive tools, computer diagnostic equipment and experience in place to achieve this goal. This staff features a team with the automotive training and ASE Certifications that are needed to help ensure professional repairs are made to your modern vehicle. These repairs include minor and major mechanical repairs, check engine light diagnosis and repairs, tires and wheel alignment, as well as your scheduled maintenance needs. They back this work with a 18-month / 18,000-mile warranty for your peace of mind. Local shuttle service, loaner vehicles, early bird drop off, and a comfortable waiting area with wireless Internet are available for your convenience.

Message from the Shop

Hires Automotive Centers has been Family Owned and Operated for 87 years.

We specialize in Parts, Accessories, Hi-performance, Tires and Automotive Repair at four locations in Northeast Indiana.

Now we bring our expertise and products to the world.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Collision Repair & Paint
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Scheduled Maintenance Service & Repair Timing Belts Tire Sales/Repair

Amenities

AAA Member Discount Early Bird Dropoff Loaner Car Open Saturday
Open Weekends Parts/Accessories Service Guarantee Shuttle
Wireless Internet

Customer Reviews 34 verified reviews

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Hires Automotive Center
Verified Customer
July 20, 2014

This business explains the repairs needed as they go. I received excellent service and social service by the shop giving me options with repairs and prices.

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Hires Automotive Center
Verified Customer
July 17, 2014

They took my car back in a timely manner and replaced my battery quickly.

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Hires Automotive Center
Verified Customer
July 10, 2014

They got new staff and I think they have no clue what they are talking about and are very stupid. I went in because I was having problems with my battery, they took the old one out and gave me some BS explanation on why it was having issues. They said it was because I took too many trips with my car and yet they tried to sell me the same brand of battery and when I asked them why they said that it is the only brand they carry.

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Hires Automotive Center
Verified Customer
July 09, 2014

They did the work right, and they worked with me. They told me what was wrong and they showed me the problems.

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Hires Automotive Center
Verified Customer
July 09, 2014

They weren't pushy, they were on time and nice. They also have good customer service.

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Hires Automotive Center
Verified Customer
July 08, 2014

Although I was able to get the problem noted on my car, they were expensive, and I found that the problem was ten times more than I wanted to pay.

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Hires Automotive Center
Verified Customer
July 06, 2014

They were prompt with the service, when I walked in I was waited on immediately and my car was ready when they said it would be. The shop is very clean, and they offer snacks and beverages in their nice cool waiting room. They are extremely friendly.

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Hires Automotive Center
Verified Customer
July 04, 2014

They got the work done well and very quickly.

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Hires Automotive Center
Verified Customer
July 03, 2014

They did a great job and didn't screw anything up, they also tried to find things to fix just to make another sale.

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Hires Automotive Center
Verified Customer
July 01, 2014

They did a good job in a timely manner, and they were very efficient.

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Hires Automotive Center
Verified Customer
June 28, 2014

They do quick reliable service, they do what they say they will at the price quoted and the work is done in a timely manner.

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Hires Automotive Center
Verified Customer
June 28, 2014

I wasn't completely satisfied with their work, I had a rear air conditioner hose leak and they didn't want to do the work the way I wanted them to. I went to a different shop and saved 1000 dollars.

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Hires Automotive Center
Verified Customer
June 28, 2014

They were fast and friendly with their service.

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Hires Automotive Center
Verified Customer
June 25, 2014

They were quick on getting me in and out.

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Hires Automotive Center
Verified Customer
June 24, 2014

They did a great job on the repairs, they were very knowledgeable and didn't try to sell me anything I didn't need.

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Hires Automotive Center
Verified Customer
June 24, 2014

They are timely, they are very professional and courteous and they meet all of our needs.

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Hires Automotive Center
Verified Customer
June 22, 2014

They are the only people that would help me they had really good prices, if I didn't live so far away I would go back to them.

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Hires Automotive Center
Verified Customer
June 17, 2014

They did some warranty work for me and they actually did it right. They are a good shop, and they got the work done quickly.

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Hires Automotive Center
Verified Customer
June 16, 2014

They were very helpful, they were fast friendly and they explained everything very well.

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Hires Automotive Center
Verified Customer
June 15, 2014

I took a car in for a coolant leak I knew where it was coming from and they called me and told me that I needed a new radiator and hoses when I knew what I was talking about. All I need is a new water pump, because the water pump is where the leak is coming from.

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Hires Automotive Center
Verified Customer
June 13, 2014

They do good work but they are a little pricey.

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Hires Automotive Center
Verified Customer
June 12, 2014

They were quick and did a thorough job.

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Hires Automotive Center
Verified Customer
June 08, 2014

They did a good job at a good price. It was convenient.

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Hires Automotive Center
Verified Customer
June 04, 2014

They were fine.

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Hires Automotive Center
Verified Customer
June 04, 2014

They have very prompt service, they are very accurate with their diagnoses for the repairs.

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Hires Automotive Center
Verified Customer
June 03, 2014

They are in a convenient location, I work nearby. They give good estimates and honestly answer all of your questions, and that is why I have used many times.

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Hires Automotive Center
Verified Customer
June 01, 2014

They seem to do a good job. It was just an oil change, but it was good.

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Hires Automotive Center
Verified Customer
May 30, 2014

The service was fine. They were prompt and friendly. The car is working well.

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Hires Automotive Center
Verified Customer
May 30, 2014

They were good on getting me in quickly, but the one thing I didn't like is that some of the pricing is too high.

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Hires Automotive Center
Verified Customer
May 30, 2014

I went in for an oil change, I had some repairs done in 2013, and they did a good job on the brakes even though they kept it for a day. Back in November I had 600 dollars worth of work done and they did a great job.

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Hires Automotive Center
Verified Customer
May 28, 2014

I feel like I was misled about the work that was needed, and ended up spending a lot more money fixing it but I wouldn't have had to if they would have diagnosed it properly. I had brought my car there for multiple services and their service gradually got worse.

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Hires Automotive Center
Verified Customer
May 15, 2014

I needed to get in as soon as possible because I was going on vacation and the car I was driving needed an oil change, they were able to get me in quickly. They had just finished a car and they got mine in right after, they weren't very busy that day.

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Hires Automotive Center
Verified Customer
May 12, 2014

They did me right. Price wise it was good. I do a lot of business and am on the road a lot and do business.

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Hires Automotive Center
Verified Customer
May 10, 2014

Rude receptionist. Bad service. People there are very rude.

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  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 6:00pm
Sat:8:00am to 5:00pm
Sun:CLOSED
Call Now:

(260) 240-8436

Auto Repair Experience

  1. Thomas Hire, Owner
  2. Brandon Hire , Manager
  3. 4 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 40 Years of Car Repair Experience