Hires Automotive Center

This shop is not RepairPal Certified. Learn more
5809 Illinois Rd
Fort Wayne, IN 46804
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7:30am to 6:00pm
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(260) 432-5111

This shop is not yet RepairPal Certified - Learn More

When taking your car to this shop, we recommend you take the time to:

  • Ask if their technicians are ASE-certified.
  • Request written estimates from multiple shops and compare them with the RepairPal estimator.
  • Verify that the shop you select is willing and able to clearly explain the work being performed.
  • Ask whether they warranty their repairs (and for how long).
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Message from the Shop
Hires Automotive specializes in Parts, Accessories, Hi-performance, Tires and Automotive Repair in the Fort Wayne area. Hires Automotive Centers has been Family Owned and Operated for 87 years. Now we bring our expertise and products to the world.
Details

Auto Repair Experience

  • Thomas Hire, Owner
  • Brandon Hire , Manager
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 40 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

46 Reviews

Customer Reviews

Verified CustomerJuly 03, 2015

After I got my car serviced there a light came on that I have never seen before. When I called them to see what was wrong they didn't even want to look at it without charging me 100 dollars.

Verified CustomerJuly 02, 2015

They get to your vehicle quickly, they explain the process well and the customer service is good. Overall I am very satisfied.

Verified CustomerJune 30, 2015

They provide good service and they are very friendly people.

Verified CustomerJune 26, 2015

I like the work they do, they have been doing work for me for over 20 years. If they make a mistake they will fix it at no charge to me.

Verified CustomerJune 11, 2015

I went in for them to rewire my headlights and a year later I had to have them redo the work.

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Verified CustomerMay 29, 2015

I was very pleased with the work they did and the prices they charge.

May 29, 2015

My repair right now is incomplete. The problem recurred today. They are very receptive and helpful, but I don't know if they can fix it.

Verified CustomerMay 05, 2015

They are very courteous, fast and they tell you exactly what needs to be done instead of all the extras.

Verified CustomerApril 10, 2015

Good service, and they never make you wait too long. They are very polite and the work is always done correctly.

Verified CustomerApril 09, 2015

Every time I've taken my car or truck into the shop everything has been taken care of with great satisfaction.

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April 01, 2015

They are always very courteous, they let me know what is happening and they know what they are doing.

January 24, 2015

They took care of me effectively and they did the work at a decent price.

July 20, 2014

This business explains the repairs needed as they go. I received excellent service and social service by the shop giving me options with repairs and prices.

July 17, 2014

They took my car back in a timely manner and replaced my battery quickly.

July 10, 2014

They got new staff and I think they have no clue what they are talking about and are very stupid. I went in because I was having problems with my battery, they took the old one out and gave me some BS explanation on why it was having issues. They said it was because I took too many trips with my car and yet they tried to sell me the same brand of battery and when I asked them why they said that it is the only brand they carry.

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Verified CustomerJuly 09, 2014

They did the work right, and they worked with me. They told me what was wrong and they showed me the problems.

Verified CustomerJuly 09, 2014

They weren't pushy, they were on time and nice. They also have good customer service.

July 08, 2014

Although I was able to get the problem noted on my car, they were expensive, and I found that the problem was ten times more than I wanted to pay.

Verified CustomerJuly 06, 2014

They were prompt with the service, when I walked in I was waited on immediately and my car was ready when they said it would be. The shop is very clean, and they offer snacks and beverages in their nice cool waiting room. They are extremely friendly.

Verified CustomerJuly 04, 2014

They got the work done well and very quickly.

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Verified CustomerJuly 03, 2014

They did a great job and didn't screw anything up, they also tried to find things to fix just to make another sale.

Verified CustomerJuly 01, 2014

They did a good job in a timely manner, and they were very efficient.

Verified CustomerJune 28, 2014

They do quick reliable service, they do what they say they will at the price quoted and the work is done in a timely manner.

Verified CustomerJune 28, 2014

They were fast and friendly with their service.

Verified CustomerJune 28, 2014

I wasn't completely satisfied with their work, I had a rear air conditioner hose leak and they didn't want to do the work the way I wanted them to. I went to a different shop and saved 1000 dollars.

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Verified CustomerJune 25, 2014

They were quick on getting me in and out.

Verified CustomerJune 24, 2014

They are timely, they are very professional and courteous and they meet all of our needs.

Verified CustomerJune 24, 2014

They did a great job on the repairs, they were very knowledgeable and didn't try to sell me anything I didn't need.

Verified CustomerJune 22, 2014

They are the only people that would help me they had really good prices, if I didn't live so far away I would go back to them.

June 17, 2014

They did some warranty work for me and they actually did it right. They are a good shop, and they got the work done quickly.

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Verified CustomerJune 16, 2014

They were very helpful, they were fast friendly and they explained everything very well.

Verified CustomerJune 15, 2014

I took a car in for a coolant leak I knew where it was coming from and they called me and told me that I needed a new radiator and hoses when I knew what I was talking about. All I need is a new water pump, because the water pump is where the leak is coming from.

Verified CustomerJune 13, 2014

They do good work but they are a little pricey.

Verified CustomerJune 12, 2014

They were quick and did a thorough job.

Verified CustomerJune 08, 2014

They did a good job at a good price. It was convenient.

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Verified CustomerJune 04, 2014

They have very prompt service, they are very accurate with their diagnoses for the repairs.

June 04, 2014

They were fine.

Verified CustomerJune 03, 2014

They are in a convenient location, I work nearby. They give good estimates and honestly answer all of your questions, and that is why I have used many times.

June 01, 2014

They seem to do a good job. It was just an oil change, but it was good.

Verified CustomerMay 30, 2014

The service was fine. They were prompt and friendly. The car is working well.

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May 30, 2014

They were good on getting me in quickly, but the one thing I didn't like is that some of the pricing is too high.

Verified CustomerMay 30, 2014

I went in for an oil change, I had some repairs done in 2013, and they did a good job on the brakes even though they kept it for a day. Back in November I had 600 dollars worth of work done and they did a great job.

Verified CustomerMay 28, 2014

I feel like I was misled about the work that was needed, and ended up spending a lot more money fixing it but I wouldn't have had to if they would have diagnosed it properly. I had brought my car there for multiple services and their service gradually got worse.

Verified CustomerMay 15, 2014

I needed to get in as soon as possible because I was going on vacation and the car I was driving needed an oil change, they were able to get me in quickly. They had just finished a car and they got mine in right after, they weren't very busy that day.

Verified CustomerMay 12, 2014

They did me right. Price wise it was good. I do a lot of business and am on the road a lot and do business.

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May 10, 2014

Rude receptionist. Bad service. People there are very rude.

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