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Hines Service Center

714 Harkrider St, Conway, AR 72032 Map & directions

Call Now: (501) 458-4804

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About Hines Service Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
93
Technical Ability (?)
93
Tools & Equipment (?)
89
Customer Service (?)
98
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

When evaluating Hines Service Center we found a shop that has been in the same location in Conway for over 35 years. Their team of technicians has over 130 years of combined experience, many have been working together for more than 10 years. This kind of stability shows us the type of commitment we look for in our Certified shops. This experience combined with the top of the line scan tools and other shop equipment allows the technicians to perform the best quality repairs you would expect. Customer amenities include a local shuttle service, free WiFi, and convenient Saturday business hours.

Message from the Shop

Hines Service Center has been serving Conway motorists for over 35 years. We perform all types of auto repair on all makes and models so come see us at 714 Harkrider Street in Conway Arkansas.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercury
Mini Mitsubishi Nissan
Oldsmobile Plymouth Pontiac
Porsche Ram Saab
Saturn Scion Subaru
Suzuki Toyota Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Oil Change & Lube Roadside Assistance Scheduled Maintenance Service & Repair
Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Car Delivery Car Pickup/Dropoff Coffee Early Bird Dropoff
Extended/Evening Hours Financing Free Estimates Free Inspection
Open Saturday Shuttle Towing

Customer Reviews 22 verified reviews

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Hines Service Center
Verified Customer
November 27, 2013

They're entirely mannered, the customer service was exceptional, I got a ride to and from work, and they also provided a discount for where I work. They are fantastic, they make you feel like a part of their own family.

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Hines Service Center
Verified Customer
November 25, 2013

I used them quite a bit. I have been satisfied with what they have done to my car. Their prices are reasonable.

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Hines Service Center
Verified Customer
November 20, 2013

Basically they're one of the best repair shops I've used. They're competent, good priced, and able to get you in and get you out fairly quickly.

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Hines Service Center
Verified Customer
November 15, 2013

They are honest and reliable. Their pricing is comparable.

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Hines Service Center
Verified Customer
November 12, 2013

I had my car towed in and serviced. I paid $140 and six days later I had to have it towed in again. I have paid almost $250 and I am not sure that it will be okay.

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Hines Service Center
Verified Customer
November 02, 2013

They are a lot less than the dealer. They always repair my car. Everyone is a little pricey. I make an appointment and they will do the repair while I wait or go have lunch, or they will take me home if it is going to take longer.

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Hines Service Center
Verified Customer
October 31, 2013

They had great customer service. They treated me well. They do a good job in taking care of my car. I did not have to wait long to get my car fixed.

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Hines Service Center
Verified Customer
October 28, 2013

They did a fairly good job. We had to take it back to get something else done.

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Hines Service Center
Verified Customer
October 24, 2013

They did a decent job and they did what I asked.

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Hines Service Center
Verified Customer
October 12, 2013

They did a good job on my car. It was a pretty reasonable price.

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Hines Service Center
Verified Customer
October 09, 2013

They did good work. I think they were fair in their pricing.

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Hines Service Center
Verified Customer
October 04, 2013

They are extremely honest and extremely competent. When you do not need something they tell you and when you do need something they tell you. I trust them. They are friendly.

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Hines Service Center
Verified Customer
October 01, 2013

I guess I trust his work. His prices are reasonable.

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Hines Service Center
Verified Customer
September 29, 2013

I was told that my alternator was bad and it wasn't. I was charged $300 for it. Afterwards I was told my transmission was bad.

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Hines Service Center
Verified Customer
September 26, 2013

Nice guys. Honest and trustworthy.

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Hines Service Center
Verified Customer
September 23, 2013

Very customer friendly. They are good at what they do.

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Hines Service Center
Verified Customer
September 20, 2013

They gave great service, an honest answer, and were fast and efficient. They were very friendly and they were very detailed as far as what the problems were. Didn't add on additional services that were not needed.

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Hines Service Center
Verified Customer
September 17, 2013

They are cordial and as honest as they come. They are very trustworthy.

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Hines Service Center
Verified Customer
September 14, 2013

They did the repair. It was reasonably priced. They were friendly.

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Hines Service Center
Verified Customer
September 12, 2013

I like them. They are nice. They do their job. They are great.

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Hines Service Center
Verified Customer
September 09, 2013

I took my car in for an oil change and they broke the oil cap. I did not have my car for five days. They charged me a lesser amount to fix it and that is why I did a five instead of a zero.

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Hines Service Center
Verified Customer
September 04, 2013

They gave me prompt service.

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  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:00am to 5:30pm
Sat:9:00am to 4:00pm
Sun:CLOSED
Call Now:

(501) 458-4804

Auto Repair Experience

  1. Ellis Hines & Brian Armstrong, Owners
  2. Established 1975
  3. 5 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 132 Years of Car Repair Experience