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Hillmuth Certified Automotive of Gaithersburg

19300 Woodfield Rd, Gaithersburg, MD 20879 Map & directions

Call Now: (301) 547-3338

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About Hillmuth Certified Automotive of Gaithersburg

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
100
Tools & Equipment (?)
91
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Our certification team loved Hillmuth Certified Automotive of Gaithersburg! The staff at this shop clearly have made a commitment to the values and attributes we look for in a shop. Many of the staff members are ASE Certified, they attend frequent training, and there is a good mix of experienced industry veterans and up and coming ambitious young technicians. Doug the owner requires at least 40 hours of on going training from his staff members, several of them exceed this standard year after year. An investment has been made in the automotive tools and computer diagnostic equipment needed to make professional repairs on your late model vehicles. We have set a high bar for shops in our system in terms of training, certification, and tools, tools and equipment, and customer service and Hillmuth of Gaithersburg exceeds these exceptions.

Message from the Shop

We are a family-owned auto repair business and have been proudly serving customers in suburban Maryland since 1978.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Roadside Assistance
Scheduled Maintenance Service & Repair Smog/Emissions Testing Timing Belts
Transmission Repair Upholstery Windshield/Glass

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Child Friendly
Coffee Early Bird Dropoff Financing Free Estimates
Free Inspection Gas/Diesel Loaner Car Open Saturday
Parts/Accessories Rental Car Se Habla Espanol Senior Discount
Service Guarantee Shopping Nearby Shuttle Towing
Warranty Accepted Wireless Internet

Customer Reviews 18 verified reviews (20 total)

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
November 30, 2013

Great costumer service.

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
November 30, 2013

That's a good score I grade very hard

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
November 30, 2013

The owner Doug Hilmuth personally took interest in getting my repair right.

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
November 25, 2013

Provide excellent if a little pricey.

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
November 23, 2013

They were incredibly professional, and explained everything I needed - and importantly, what I didn't need!

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
November 22, 2013

I have been taking my cars there for almost 20 years and have always had a great experience. The talk to you like a person and not a mechanic so that it is understood for the repairs that needs to be performed on your vehicle. I will always have my vehicles serviced at Hillmuth unless something drastically change, meaning service, pricing, etc.

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
November 21, 2013

The service was timely and excellent!

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
November 18, 2013

Hillmuth's have provided above and beyond service to us for the last 15 years!

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
November 11, 2013

Courteous service.

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
November 01, 2013

The associate was very dishonest with me and tried to swindle/con me out of $1700 of service that could have been done for free under my 5 year 100k factory warranty. I took my car in for an engine sound and mentioned that it may be covered by my 100,000 mile warranty. He told me he called Chrysler and they told him it was not covered because my warranty was 5 year 60k and I was at 61k miles and they would charge more than his $1700 quote. I called the dealership and they informed me that it was covered and it would be free because I was covered up until 100k miles. I called the Hillmuth rep on three way and his story changed. He informed the dealership rep and me that he said the warranty doesn't work with him but he would do the work for me for a discounted price but if I wanted it done by Chrysler, I would have to go there to get it done. I asked him why did his story change. He told me he thought I just preferred Hillmuth to do it. He never called Chrysler to check anything and tried to lie about the call and our conversation. BAD BUSINESS ETHICS... I basically paid $85 for him to confirm the problem I said I was having with my car and for him to lie to me to get more money.

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Reply from Hillmuth Certified Automotive of Gaithersburg -  Hillmuth Certified AutomotiveDecember 13, 2013 07:12

First of all,I would like to state that our company has been in business for 36 plus years. You do not reach that level by having "BAD BUSINESS ETHICS".We value every sale as would any business ,but not at the expense of our reputation. Whenever there is a possibility of any manufacturer warranty coverage we always try to get that info by calling the dealer ourselves for the customer. When there is warranty coverage left we always urge our clients to use it so there will be no expense to them. We are only able to go with information provided to us by the dealer.Sometime it may not be correct information. Again, we always try to have our clients best interests at heart.

Hillmuth Certified Automotive of Gaithersburg
Verified Customer
October 30, 2013

Hillmuth is awesome! The staff are kind, courteous, and professional. Most of all, they are honest and reliable.

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
October 21, 2013

The work, that needed to be done was done correctly and I didn't have to go back for the same complaint like I've had to do at other service centers. And besides I know Doug!

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
October 14, 2013

They are friendly, efficient, and prompt.

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
October 12, 2013

excellent service, extremely helpful staff

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
October 10, 2013

Sami and Mike are honest and very informative.

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
October 09, 2013

Consistent excellent service.

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
October 03, 2013

I have had my cars serviced at Hillmuth for years and have found the Hillmuth staff to be efficient, courteous and ready to go out their way to provide excellent service. The staff and two generations of Hillmuth get to know you and value your business.

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Hillmuth Certified Automotive of Gaithersburg
Verified Customer
September 24, 2013

They seem honest and reasonable in their pricing.

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Hillmuth Certified Automotive of Gaithersburg
WaterCooler
December 10, 2013

I have been to several different automotive shops but Hillmuth Gaithersburg blew me away! The service was fast and thorough! They reviewed the results of my fluids, brakes, battery, etc. with me! I was able to ask questions and receive immediate answers by their knowledgeable staff. The price is right, too! 5+++++ Stars!!!!!!!!!
- Ellen from Bethesda

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Hillmuth Certified Automotive of Gaithersburg
January 22, 2009

Courteous, Professional, Informative and Friendly

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An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 6:00pm
Sat:8:00am to 5:00pm
Sun:CLOSED
Call Now:

(301) 547-3338

Auto Repair Experience

  1. Charles Hillmuth, Owner
  2. Established 1986
  3. 4 Auto Repair Mechanics on Staff
  4. 2 ASE Master Auto Technicians
  5. 45 Years of Car Repair Experience