Hillmuth Certified Automotive of Columbia

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columbia@hillmuth.com
6810 Oak Hall Ln
Columbia, MD 21045 USA
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OPEN NOW
S
7:30am to 6:00pm
OPEN NOW
T
7:30am to 6:00pm
S
7:30am to 6:00pm
W
7:30am to 6:00pm
Su
Closed
Th
7:30am to 6:00pm
M
7:30am to 6:00pm
F
7:30am to 6:00pm
Call now:
(410) 988-4249
57 Verified Reviews

Auto Repair Experience

  • Charles Hillmuth, Owner
  • Established 1978
  • 5 Auto Repair Mechanics on Staff
  • 4 ASE Master Auto Technicians
  • 101 Years of Car Repair Experience
RepairPal Scorecard

This shop has a staff of experienced, well trained, and certified employees who have been working together at Hillmuth for many years. They employ five technicians who have an impressive 100+ years of experience between them, including two ASE certified techs. Hillmuth believes that a properly maintained vehicle can last over 200,000 miles and their service and preventative maintenance programs are designed to support this. In business since 1978, Hillmuth offers an exceptional 24-month/24,000-mile on all work performed. 

Details

Auto Repair Experience

  • Charles Hillmuth, Owner
  • Established 1978
  • 5 Auto Repair Mechanics on Staff
  • 4 ASE Master Auto Technicians
  • 101 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass

Amenities

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Loaner Car
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • ASA
  • Bosch Service Network
  • NAPA
  • iATN

Message from the Shop

HILLMUTH CERTIFIED AUTOMOTIVE OF COLUMBIA IS IN THE TRANSPORTATION NEEDS BUSINESS. WHAT I MEAN IS WE TAKE GREAT PRIDE IN GETTING TO KNOW ARE CUSTOMERS AND THEIR PERSONAL TRANSPORTATION NEEDS. WE WANT TO UNDERSTAND WHAT THEIR COMPLAINT AND CONCERNS ARE. WE TRY TO ASK THE PROPER QUESTIONS TO ENABLE US TO FIND THE PROBLEM IN A COST EFFECTIVE WAY. WE WANT TO KNOW WHEN, HOW, AT WHAT SPEED AND ANY SYMPTOM THAT YOU MAY HAVE WHICH WILL HELP US PROPERLY DIAGNOSE YOUR VEHICLE. WE CHECK OUT YOUR VEHICLE AND FIND REPAIR AND OR MAINTENANCE NEEDS, WE THEN PRIORITIZE THE ITEMS AND MAKE RECOMMENDATIONS BASED UPON YOUR PERSONAL DRIVING NEEDS. WE WANT TO MAKE LASTING CUSTOMERS BECOME FRIENDS.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

56 Verified Reviews
5 stars
(39)
4 stars
(14)
3 stars
(3)
2 stars
(0)
1 star
(0)
by - Verified Customer December 15, 2016

Hard for me to say how good the work is but - once they fix something, it seems to stay fixed. And I do believe they're upfront with me regarding whatever problem or service my car has/is getting - I don't feel bamboozled or walk out with question marks above my head. Actually, come to think of it, I probably rated them a little lower than I should have - I am very satisfied with Hillmuth of Columbia.

by - Verified Customer December 08, 2016

Fair and will go again .

by - Verified Customer December 12, 2016

Stan and Scott are always friendly and welcoming. All employees I encountered are as well. Work is always done to my satisfaction.

by - Verified Customer December 11, 2016

Hillmuth is the only place I have had this vehicle serviced (except for a recall) and will continue to be the only place for this car.

by - Verified Customer December 12, 2016

I chose Hillmuth over the dealer's shop, even though the car is still under warranty, because I trust them and believe in the quality they deliver.

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by - Verified Customer December 12, 2016

I saved hundreds of dollars when compared to the Honda dealer. The manager was very understanding about waiting for me to show up late and about me misplacing my wallet. Very rare these days.

by - Verified Customer December 06, 2016

This was my first time back after my surgery, about 2+ years, but I called Scott, who I always work with and he still remembered my car and I-surprised!!!

by - Verified Customer December 06, 2016

Hillmuth always does great work. No different this time.

by - Verified Customer December 01, 2016

Great work all

by - Verified Customer November 29, 2016

The service was great and the lounge was comfortable.

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by - Verified Customer December 04, 2016

Appreciate the service and friendliness

by - Verified Customer November 20, 2016

The Service Managers at Hillmuth treat my truck like it was their own. I can discuss all the technical work necessary and then prioritize by safety, likely breakdown, nice to have and finally by budget (i.e. not more than $500 this service).

by - Verified Customer November 08, 2016

Been taking my cars there for years. Have recommended Hillmuth to a number of other people. Love Scott and Stan.

by - Verified Customer November 30, 2016

As always, great service.

by - Verified Customer November 29, 2016

Thorough, efficient, professional. In other words, the Hillmuth way.

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by - Verified Customer November 08, 2016

Top notch shop good quality work and customer service

by - Verified Customer November 17, 2016

Continued excellent service and professionalism.

by - Verified Customer November 06, 2016

Friendly and professional!

by - Verified Customer November 06, 2016

Very professional and friendly.

by - Verified Customer November 08, 2016

Always provide excellent service

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by - Verified Customer November 08, 2016

Hillmuth provides excellent service and take pride in a job well done! They communicate well and I really love how they make it so convenient with their shuttle or loaner when it's needed.

by - Verified Customer November 01, 2016

Scott is a bit prickly. Just kidding! Great work Great Shop!

by - Verified Customer November 02, 2016

Have been using this same shop for 12 years both for work vehicles and 3 of our personal vehicles. Courtesy shuttle, fair prices, professional atmosphere, quality work are why I keep using for business and personal vehicles.

by - Verified Customer November 07, 2016

This is the second time I have taken my car to Hillmuth in Columbia. I am always treated nicely and with respect. I waited at the shop for the oil to be changed, and my only negative review was that it took about 20-25 minutes longer than what was estimated.

by - Verified Customer November 13, 2016

the service was performed as expected and on time

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by - Verified Customer November 13, 2016

Hillmuth explains everything fully. Does not push unneeded work or premature maintenance tasks.

by - Verified Customer November 13, 2016

Excellent service. Treated me like I was an adult. Explained everything with words I could understand and relate to. Well done.

by - Verified Customer November 21, 2016

Great!

by - Verified Customer November 22, 2016

Outstanding staff, clear explanations of work needed and performed.

by September 16, 2016

Been coming here since approx 1987, service is always fast, staff friendly and cost as estimated.

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by - Verified Customer September 14, 2016

Worked with us on an issue. Love the service.

by - Verified Customer September 13, 2016

Scheduled service plus promotional coupon. Nothing major but excellent attention to detail.

by - Verified Customer September 10, 2016

Great experience at this location.

by - Verified Customer September 10, 2016

Hillmuth maintained my car until it was recently totaled. I bought used and took it to Hillmuth on short notice to have it checked out and MD Inspected. Hillmuth also maintains my daughter's and son's car(s). Class act and great work at a fair price.

by - Verified Customer September 09, 2016

Honest mechainc but quite expensive. Provided great service.

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by - Verified Customer September 08, 2016

Friendly service, communicate what's wrong with the car, and very helpful with a rental car when my car needed to stay all day.

by - Verified Customer September 07, 2016

Good experience - friendly customer service.

by - Verified Customer September 02, 2016

Excellent service.

by - Verified Customer September 02, 2016

Great service as always -- honest, friendly, expert customer service.

by - Verified Customer September 02, 2016

Very satisfactory.

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by - Verified Customer September 01, 2016

Mark- outstanding service. High marks for integrity and expertise!

by August 30, 2016

The get my car in when I need, asked for a loaner and was able to use one, which was a big help, they don't try to sell me service I don't need even when I ask about a what I think may be a problem.

by - Verified Customer August 29, 2016

Great service and dealing with Scott and Stan is like dealing with long time friends.

by - Verified Customer August 25, 2016

Always very accommodating. Feel very comfortable and trusting with advice given. Never forceful with opinions and leaves decision up to customers discretion.

by - Verified Customer January 18, 2012

The mechanics are very friendly and just very honest and very helpful in every way. They have integrity and they are just really good men. Personality-wise, you can talk to them and they understand your problems, you can relate to them very well, as a person and a mechanic, they are easy to talk to. They are not trying to take advantage of you, there is nothing hidden, no hidden fees, nothing ever comes up with me.

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by - Verified Customer January 18, 2012

I just think that they are very pleasant to deal with and I think that they are trustworthy and know what they're doing, and they don't pressure you. There was a pin hole and they said "You don't need to get it fixed, if you see fluid call", I saw fluid, I called, they fixed it. I really like working with them because I know nothing about cars.

by January 18, 2012

It seems to be expensive. I think they are getting to be a little bit more expensive. Well, it just seems as though their pricing for repairs is getting to be, at an hourly wage, is getting to be a little bit higher than I think it should. They are starting to kind of out price theirselves a little bit I think. They are becoming increasingly more expensive, percentage-wise I guess, I'm not sure how to say they are more expensive than other people, but it just seems like their per hour rate is getting to be a little bit higher than anticipated when you take the car in. They never give anything for free, never that they can just run a diagnostic and let you know what is going on, you have to pay for everything, which sometimes is a little frustrating.

by - Verified Customer January 16, 2012

They're very warm, friendly, down home people. I could talk to those guys just like I would talk to you, or my friends or my mother, so it's just guys next door that are trying to help your car run smoothly, that's the feeling. Regardless, they have great service, so you get people that work for your company, that's definitely a happy customer, because I get to talk to those guys regardless of what my car is doing.

by - Verified Customer January 16, 2012

Very reliable and very timely and have your repairs done. They are very friendly and very courteous, they explain to you what is being done, give you a good explanation of the work being done on your vehicle.

by - Verified Customer January 16, 2012

I think they're more expensive. They cost a lot more to do everything, as opposed to their competition.

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by - Verified Customer January 16, 2012

I just thought it was too expensive. The price of what I was charged seemed much higher than what would be charged at another price.

by - Verified Customer January 13, 2012

They're very professional, they gave me a rental car for the day when they were doing the repairs and they explained everything they did to me beforehand, so I understood what the charges were.

by - Verified Customer January 10, 2012

I always feel like Scott and Stan take excellent care of me and their technicians are really great. They are trained, I trust what they say needs to be done needs to be done and I don't have to go back with fixes.

by - Verified Customer January 07, 2012

I have been using them for probably fifteen years now and I have been very satisfied with the work that they do, as well as the speed at which they get it done. The work is generally done quickly and most times I get the vehicle back early. They are very accommodating to my schedule for example, this last time the repair work was done on a Saturday. They are able to even take my vehicles in, when there is an emergency, quickly. They keep me very well informed as the work progresses, they call me constantly.

by - Verified Customer January 06, 2012

I've been to numerous shops before and, well I'm sixty-nine years old and I have quite a bit of experience with taking my cars to various shops (I have two Mercedes' and one Lincoln). My lincoln is twenty-seven years old and they do an outstanding job of helping me to keep it going. I would highly recommend them and the only one I have been to is the one here in Columbia. I have a 1995 Mercedes Benz S-420, when it's scheduled to be serviced I will definitely take it to the shop in Columbia, and my wife has a 1999 E-320 and I had the E-320 there to be repaired and they did a great job, they are reasonably priced and as a matter of fact, my Lincoln is in there now. This Lincoln is a 1985 Lincoln and it's in the shop now because it needed some repairs, like I said she's twenty-seven years, so it's beginning to break, various parts going up on me, but I am really really pleased that I have a reliable shop that is customer friendly and extremely good. Those guys, I just can't say enough about them, they're just a great group of guys over there. To sum it up I would just categorize it as a pleasent experience to do business with them.

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by - Verified Customer January 06, 2012

The staff is highly professional and very courteous. I have been a customer of theirs since 1998. They take the time to explain what the problem is and what the solution is and they always give you an option of deferring to a later date.

1 verified customer did not leave comments but provided this rating:
by Michael
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