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Hillmuth Certified Automotive of Columbia

6810 Oak Hall Ln, Columbia, MD 21045 Map & directions

Call Now: (410) 695-6598

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About Hillmuth Certified Automotive of Columbia

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
100
Tools & Equipment (?)
91
Customer Service (?)
99
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

This shop has a staff of experienced, well trained, and certified employees who have been working together at Hillmuth for many years. They employ five technicians who have an impressive 100+ years of experience between them, including two ASE certified techs. Hillmuth believes that a properly maintained vehicle can last over 200,000 miles and their service and preventative maintenance programs are designed to support this. In business since 1978, Hillmuth offers an exceptional 24-month/24,000-mile on all work performed. 

Message from the Shop

HILLMUTH CERTIFIED AUTOMOTIVE IS IN THE TRANSPORTATION NEEDS BUSINESS. WHAT I MEAN IS WE TAKE GREAT PRIDE IN GETTING TO KNOW ARE CUSTOMERS AND THEIR PERSONAL TRANSPORTATION NEEDS. WE WANT TO UNDERSTAND WHAT THEIR COMPLAINT AND CONCERNS ARE. WE TRY TO ASK THE PROPER QUESTIONS TO ENABLE US TO FIND THE PROBLEM IN A COST EFFECTIVE WAY. WE WANT TO KNOW WHEN, HOW, AT WHAT SPEED AND ANY SYMPTOM THAT YOU MAY HAVE WHICH WILL HELP US PROPERLY DIAGNOSE YOUR VEHICLE. WE CHECK OUT YOUR VEHICLE AND FIND REPAIR AND OR MAINTENANCE NEEDS, WE THEN PRIORITIZE THE ITEMS AND MAKE RECOMMENDATIONS BASED UPON YOUR PERSONAL DRIVING NEEDS. WE WANT TO MAKE LASTING CUSTOMERS BECOME FRIENDS.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Roadside Assistance
Scheduled Maintenance Service & Repair Smog/Emissions Testing Timing Belts
Tire Sales/Repair Transmission Repair Windshield/Glass

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Child Friendly
Coffee Early Bird Dropoff Financing Free Estimates
Free Inspection Loaner Car Open Saturday Parts/Accessories
Rental Car Se Habla Espanol Senior Discount Service Guarantee
Shopping Nearby Shuttle Towing Warranty Accepted
Wireless Internet

Customer Reviews 12 verified reviews

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Hillmuth Certified Automotive of Columbia
Verified Customer
January 06, 2012

I've been to numerous shops before and, well I'm sixty-nine years old and I have quite a bit of experience with taking my cars to various shops (I have two Mercedes' and one Lincoln). My lincoln is twenty-seven years old and they do an outstanding job of helping me to keep it going. I would highly recommend them and the only one I have been to is the one here in Columbia. I have a 1995 Mercedes Benz S-420, when it's scheduled to be serviced I will definitely take it to the shop in Columbia, and my wife has a 1999 E-320 and I had the E-320 there to be repaired and they did a great job, they are reasonably priced and as a matter of fact, my Lincoln is in there now. This Lincoln is a 1985 Lincoln and it's in the shop now because it needed some repairs, like I said she's twenty-seven years, so it's beginning to break, various parts going up on me, but I am really really pleased that I have a reliable shop that is customer friendly and extremely good. Those guys, I just can't say enough about them, they're just a great group of guys over there. To sum it up I would just categorize it as a pleasent experience to do business with them.

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Hillmuth Certified Automotive of Columbia
Verified Customer
January 18, 2012

I just think that they are very pleasant to deal with and I think that they are trustworthy and know what they're doing, and they don't pressure you. There was a pin hole and they said "You don't need to get it fixed, if you see fluid call", I saw fluid, I called, they fixed it. I really like working with them because I know nothing about cars.

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Hillmuth Certified Automotive of Columbia
Verified Customer
January 18, 2012

The mechanics are very friendly and just very honest and very helpful in every way. They have integrity and they are just really good men. Personality-wise, you can talk to them and they understand your problems, you can relate to them very well, as a person and a mechanic, they are easy to talk to. They are not trying to take advantage of you, there is nothing hidden, no hidden fees, nothing ever comes up with me.

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Hillmuth Certified Automotive of Columbia
Verified Customer
January 18, 2012

It seems to be expensive. I think they are getting to be a little bit more expensive. Well, it just seems as though their pricing for repairs is getting to be, at an hourly wage, is getting to be a little bit higher than I think it should. They are starting to kind of out price theirselves a little bit I think. They are becoming increasingly more expensive, percentage-wise I guess, I'm not sure how to say they are more expensive than other people, but it just seems like their per hour rate is getting to be a little bit higher than anticipated when you take the car in. They never give anything for free, never that they can just run a diagnostic and let you know what is going on, you have to pay for everything, which sometimes is a little frustrating.

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Hillmuth Certified Automotive of Columbia
Verified Customer
January 16, 2012

I just thought it was too expensive. The price of what I was charged seemed much higher than what would be charged at another price.

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Hillmuth Certified Automotive of Columbia
Verified Customer
January 16, 2012

Very reliable and very timely and have your repairs done. They are very friendly and very courteous, they explain to you what is being done, give you a good explanation of the work being done on your vehicle.

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Hillmuth Certified Automotive of Columbia
Verified Customer
January 16, 2012

They're very warm, friendly, down home people. I could talk to those guys just like I would talk to you, or my friends or my mother, so it's just guys next door that are trying to help your car run smoothly, that's the feeling. Regardless, they have great service, so you get people that work for your company, that's definitely a happy customer, because I get to talk to those guys regardless of what my car is doing.

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Hillmuth Certified Automotive of Columbia
Verified Customer
January 16, 2012

I think they're more expensive. They cost a lot more to do everything, as opposed to their competition.

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Hillmuth Certified Automotive of Columbia
Verified Customer
January 13, 2012

They're very professional, they gave me a rental car for the day when they were doing the repairs and they explained everything they did to me beforehand, so I understood what the charges were.

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Hillmuth Certified Automotive of Columbia
Verified Customer
January 10, 2012

I always feel like Scott and Stan take excellent care of me and their technicians are really great. They are trained, I trust what they say needs to be done needs to be done and I don't have to go back with fixes.

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Hillmuth Certified Automotive of Columbia
Verified Customer
January 07, 2012

I have been using them for probably fifteen years now and I have been very satisfied with the work that they do, as well as the speed at which they get it done. The work is generally done quickly and most times I get the vehicle back early. They are very accommodating to my schedule for example, this last time the repair work was done on a Saturday. They are able to even take my vehicles in, when there is an emergency, quickly. They keep me very well informed as the work progresses, they call me constantly.

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Hillmuth Certified Automotive of Columbia
Verified Customer
January 06, 2012

The staff is highly professional and very courteous. I have been a customer of theirs since 1998. They take the time to explain what the problem is and what the solution is and they always give you an option of deferring to a later date.

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Hours of Operation
Mon - Fri:7:30am to 6:00pm
Sat:7:30am to 6:00pm
Sun:CLOSED
Call Now:

(410) 695-6598

Auto Repair Experience

  1. Charles Hillmuth, Owner
  2. Established 1978
  3. 5 Auto Repair Mechanics on Staff
  4. 4 ASE Master Auto Technicians
  5. 101 Years of Car Repair Experience