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Hillmuth Certified Automotive of Columbia

(410) 988-4249
133 Verified Reviews
columbia@hillmuth.com

HOURS
07:30
18:00
http://purl.org/goodrelations/v1#Monday
07:30
18:00
http://purl.org/goodrelations/v1#Tuesday
07:30
18:00
http://purl.org/goodrelations/v1#Wednesday
07:30
18:00
http://purl.org/goodrelations/v1#Thursday
07:30
18:00
http://purl.org/goodrelations/v1#Friday
07:30
18:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M
7:30am to 6:00pm
T
7:30am to 6:00pm
W
7:30am to 6:00pm
Th
7:30am to 6:00pm
F
7:30am to 6:00pm
S
7:30am to 6:00pm

ADDRESS

6810 Oak Hall Ln
Columbia, MD 21045 USA

AUTO REPAIR EXPERIENCE

  • Charles Hillmuth, Owner
  • Established 1978
  • 5 Auto Repair Mechanics on Staff
  • 4 ASE Master Auto Technicians
  • 101 Years of Car Repair Experience

Hillmuth Certified Automotive of Columbia Reviews

OVERALL RATING

133 Verified Reviews
5 stars
(93)
4 stars
(33)
3 stars
(6)
2 stars
(0)
1 star
(1)
by - Verified Customer April 13, 2017

It is always a pleasure dealing with Hillmuth. I have trusted them with my cars for nearly 30 years.

by - Verified Customer April 13, 2017

The staff I interacted with was great.

by - Verified Customer April 09, 2017

all was fine.

by - Verified Customer April 03, 2017

You are great, most importantly I trust you all completely to have my best interest as a priority.
Thank you.

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by - Verified Customer April 02, 2017

This was my first time and I will definitely return when necessary. Thank you for your service.

by - Verified Customer March 27, 2017

Everyone was really nice and the shuttle was really convenient!

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by - Verified Customer March 27, 2017

Thanks.

by - Verified Customer March 26, 2017

Through explanation of needed repairs & application of discount coupons or specials where applicable. Due to family illness, I need transportation after drop off & to pick up after repairs. The shuttle driver was delayed due to tire problem. Scott, knowing of my wife's illness gave me a ride home - immediately. Definitely the extra mile in Customer Service! Within 15 minutes of getting home --- I was on the way to the hospital with my wife. She was admitted with bronchial pneumonia. Hillmuth - technically proficient - Human/family friendly!

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by - Verified Customer March 24, 2017

Feel well taken care of at Hillmuth!

by - Verified Customer March 23, 2017

Scott and the team were awesome. Although it took longer than expected he kept me abreast of the progress. They have been a 10.

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by - Verified Customer March 21, 2017

I have been using Hillmuth Certified Automotive since 1987 -- and as with all the routine and other maintenance they have done on my previous vehicle and my current vehicle, my experience was outstanding -- I drive 40+ miles to bring my car to Hillmuth for service -- that is how much I trust them.

by - Verified Customer March 20, 2017

Was pleased that I could wait for completion of service in a reasonable amount of time.

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by - Verified Customer March 19, 2017

As always, it was a pleasent experience.

by - Verified Customer March 19, 2017

I know I will be treated fairly when I come to Hillmuth!

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by - Verified Customer March 14, 2017

All around good

by - Verified Customer March 08, 2017

I brought my car in for a Maryland inspection and the the time period suggested for the work to be complete was spot on.

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by - Verified Customer March 06, 2017

All good. Scott and Stan are the best. Don't know the mechanics by name but they're great too.

by - Verified Customer March 05, 2017

Fast repair and the fact they gave me a loaner vehicle was awesome!

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by - Verified Customer March 02, 2017

As always, they are accomodating with good service and a ride to my place of employment while my car was under repair.

by - Verified Customer March 02, 2017

My car definitely drove better after I left Hillmuth.

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by - Verified Customer February 28, 2017

We have been customers for many years. We are always satisfied with their work. Trustworthy, good work, pleasant to deal with.

by - Verified Customer February 24, 2017

Pleasant as always. I've been using Hillmuth for almost two years (two cars) and have been satisfied consistently. Thanks!

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by - Verified Customer February 22, 2017

Very prompt diagnosis and the work was swiftly completed.

by - Verified Customer February 22, 2017

always friendly, professional, helpful, clear and prompt.

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by - Verified Customer February 20, 2017

always a pleasure bring my car for repairs.

by - Verified Customer February 19, 2017

Happy with the work. Other work was suggested but I did not feel pressured. More expensive than I was expecting.

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by - Verified Customer February 16, 2017

I had a good experience with the shop, although the loaner I was given was not clean (there were fingernail clippings and food crumbs on the floors and seats). I'll just utilize the shuttle next time.

by - Verified Customer February 15, 2017

Squared away shop. I have been doing business with them for approximately 20+ years. The work is consistently good and the staff is very easy to work with.

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by - Verified Customer February 14, 2017

Scott was fantastic keeping me informed of the progress of my repair and insured I was aware of all unexpected finds. Highly recommend Hillmuth.

by - Verified Customer February 14, 2017

It was great!

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by - Verified Customer February 09, 2017

Outstanding people, outstanding service. Thank you!

by - Verified Customer February 09, 2017

This is definitely the #1 Auto Repair Shop in Columbia and I wouldn't go anywhere else.

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by - Verified Customer February 05, 2017

Employees were efficient and friendly.

by - Verified Customer February 05, 2017

Great shop

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by - Verified Customer February 02, 2017

Welcoming customer service and provided helpful detail regarding future servicing needed for my vehicle.

by - Verified Customer February 01, 2017

Good job!

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by - Verified Customer January 30, 2017

Tire pressure indicator showed problem. Scott had problem taken care of immediately-required patch for nail puncture. I'm a customer since early '90's-always satisfied--which is why I keep returning. But I love Shimmer, too.)

by - Verified Customer January 30, 2017

It was great as usual

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by - Verified Customer January 29, 2017

Good work, but expensive.

by - Verified Customer January 29, 2017

Fine. No problem.

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by - Verified Customer January 27, 2017

Service was regular service (oil change). Easy and prompt as always.

by - Verified Customer January 26, 2017

Excellent service

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by - Verified Customer January 23, 2017

Excellent service

by - Verified Customer January 22, 2017

always excellent service and work.

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by - Verified Customer January 22, 2017

Professional and courteous, explained what needed to be done in a timely manner. Appreciated that they had a loaner car available so I could go where I needed to go (work, home) while the repairs were being done.

by - Verified Customer January 22, 2017

You guys are excellent. So happy we found you since we moved to Maryland.

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by - Verified Customer January 16, 2017

Professional, honest & prompt service. My son and wife use this repair shop as well.

by - Verified Customer January 16, 2017

Fine!!!

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by - Verified Customer January 16, 2017

Love Hillmouth. Stan and Scott are such a pleasure to work with.

by - Verified Customer January 15, 2017

Hillmuth's has always performed the required maintenance and repairs to my satisfaction.

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by - Verified Customer January 15, 2017

Always helpful, explains well, always has a loaner for me

by - Verified Customer January 15, 2017

Excellent work and experience.

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by - Verified Customer January 08, 2017

Great shop. Fair prices.

by - Verified Customer January 08, 2017

Very dissatisfied as you can probably tell.

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by - Verified Customer January 05, 2017

Needed new battery, car was tested and battery installed in less than an hour. Staff always friendly and repairs always great.

by - Verified Customer January 05, 2017

Had a MD safety inspection performed. Dropped off the car and Hillmuth provided complimentary shuttle service to/from my workplace nearby. Service was prompt and pricing was fair. Had prior work done on my other vehicles by Hillmuth and would continue using them for affordable and reliable auto repairs.

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by - Verified Customer January 04, 2017

This was my third visit for a repair on my vehicle and each time I've come in, Scott had been extremely helpful and kind.

by - Verified Customer January 03, 2017

I love working with the people at hillmuth. I've been a customer there over 20 years

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by - Verified Customer January 02, 2017

A little expensive, in my opinion, but not unfair. Nice folks that did good work.

by - Verified Customer January 02, 2017

Thanks

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by - Verified Customer December 29, 2016

Thank you for the same day appointment.

by - Verified Customer December 29, 2016

Great customer service and car was delivered ready and on time

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by - Verified Customer December 28, 2016

I was very pleased.

by - Verified Customer December 28, 2016

Always happy with their work, and advice.

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by - Verified Customer December 27, 2016

As always Hillmuth Certified Automotive maintain the utmost in professional customer service and knowledgeable automotive workmanship..

by - Verified Customer December 26, 2016

As always, the best service.

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by - Verified Customer December 22, 2016

Very friendly and helful

by - Verified Customer December 21, 2016

Freindly, efficient, honest.

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by - Verified Customer December 20, 2016

You could not deal with a better automotive service company!

by - Verified Customer December 20, 2016

It was very good

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by - Verified Customer December 18, 2016

My car is 7 yrs old. Came in for an oil change and an assessment of whether anything else needs watching. Very pleased with the written summary of watch items that I can start picking off.

by - Verified Customer December 15, 2016

Hard for me to say how good the work is but - once they fix something, it seems to stay fixed. And I do believe they're upfront with me regarding whatever problem or service my car has/is getting - I don't feel bamboozled or walk out with question marks above my head. Actually, come to think of it, I probably rated them a little lower than I should have - I am very satisfied with Hillmuth of Columbia.

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by - Verified Customer December 15, 2016

Quick and easy. These guys are great!

by - Verified Customer December 14, 2016

I was pleased.

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by - Verified Customer December 12, 2016

Stan and Scott are always friendly and welcoming. All employees I encountered are as well. Work is always done to my satisfaction.

by - Verified Customer December 12, 2016

I chose Hillmuth over the dealer's shop, even though the car is still under warranty, because I trust them and believe in the quality they deliver.

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by - Verified Customer December 12, 2016

I saved hundreds of dollars when compared to the Honda dealer. The manager was very understanding about waiting for me to show up late and about me misplacing my wallet. Very rare these days.

by - Verified Customer December 11, 2016

Hillmuth is the only place I have had this vehicle serviced (except for a recall) and will continue to be the only place for this car.

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by - Verified Customer December 08, 2016

Fair and will go again .

by - Verified Customer December 06, 2016

Always fair and reliable

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by - Verified Customer December 06, 2016

This was my first time back after my surgery, about 2+ years, but I called Scott, who I always work with and he still remembered my car and I-surprised!!!

by - Verified Customer December 06, 2016

Hillmuth always does great work. No different this time.

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by - Verified Customer December 04, 2016

Appreciate the service and friendliness

by - Verified Customer December 01, 2016

Great work all

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by - Verified Customer November 30, 2016

As always, great service.

by - Verified Customer November 29, 2016

Thorough, efficient, professional. In other words, the Hillmuth way.

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by - Verified Customer November 29, 2016

The service was great and the lounge was comfortable.

by - Verified Customer November 22, 2016

Outstanding staff, clear explanations of work needed and performed.

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by - Verified Customer November 21, 2016

Great!

by - Verified Customer November 20, 2016

The Service Managers at Hillmuth treat my truck like it was their own. I can discuss all the technical work necessary and then prioritize by safety, likely breakdown, nice to have and finally by budget (i.e. not more than $500 this service).

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by - Verified Customer November 17, 2016

Continued excellent service and professionalism.

by - Verified Customer November 13, 2016

Excellent service. Treated me like I was an adult. Explained everything with words I could understand and relate to. Well done.

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by - Verified Customer November 13, 2016

Hillmuth explains everything fully. Does not push unneeded work or premature maintenance tasks.

by - Verified Customer November 13, 2016

the service was performed as expected and on time

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by - Verified Customer November 08, 2016

Been taking my cars there for years. Have recommended Hillmuth to a number of other people. Love Scott and Stan.

by - Verified Customer November 08, 2016

Always provide excellent service

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by - Verified Customer November 08, 2016

Hillmuth provides excellent service and take pride in a job well done! They communicate well and I really love how they make it so convenient with their shuttle or loaner when it's needed.

by - Verified Customer November 08, 2016

Top notch shop good quality work and customer service

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by - Verified Customer November 07, 2016

This is the second time I have taken my car to Hillmuth in Columbia. I am always treated nicely and with respect. I waited at the shop for the oil to be changed, and my only negative review was that it took about 20-25 minutes longer than what was estimated.

by - Verified Customer November 06, 2016

Very professional and friendly.

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by - Verified Customer November 06, 2016

Friendly and professional!

by - Verified Customer November 02, 2016

Have been using this same shop for 12 years both for work vehicles and 3 of our personal vehicles. Courtesy shuttle, fair prices, professional atmosphere, quality work are why I keep using for business and personal vehicles.

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by - Verified Customer November 01, 2016

Scott is a bit prickly. Just kidding! Great work Great Shop!

by September 16, 2016

Been coming here since approx 1987, service is always fast, staff friendly and cost as estimated.

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by - Verified Customer September 14, 2016

Worked with us on an issue. Love the service.

by - Verified Customer September 13, 2016

Scheduled service plus promotional coupon. Nothing major but excellent attention to detail.

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by - Verified Customer September 10, 2016

Great experience at this location.

by - Verified Customer September 10, 2016

Hillmuth maintained my car until it was recently totaled. I bought used and took it to Hillmuth on short notice to have it checked out and MD Inspected. Hillmuth also maintains my daughter's and son's car(s). Class act and great work at a fair price.

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by - Verified Customer September 09, 2016

Honest mechainc but quite expensive. Provided great service.

by - Verified Customer September 08, 2016

Friendly service, communicate what's wrong with the car, and very helpful with a rental car when my car needed to stay all day.

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by - Verified Customer September 07, 2016

Good experience - friendly customer service.

by - Verified Customer September 02, 2016

Very satisfactory.

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by - Verified Customer September 02, 2016

Excellent service.

by - Verified Customer September 02, 2016

Great service as always -- honest, friendly, expert customer service.

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by - Verified Customer September 01, 2016

Mark- outstanding service. High marks for integrity and expertise!

by August 30, 2016

The get my car in when I need, asked for a loaner and was able to use one, which was a big help, they don't try to sell me service I don't need even when I ask about a what I think may be a problem.

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by - Verified Customer August 29, 2016

Great service and dealing with Scott and Stan is like dealing with long time friends.

by - Verified Customer August 25, 2016

Always very accommodating. Feel very comfortable and trusting with advice given. Never forceful with opinions and leaves decision up to customers discretion.

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by January 18, 2012

It seems to be expensive. I think they are getting to be a little bit more expensive. Well, it just seems as though their pricing for repairs is getting to be, at an hourly wage, is getting to be a little bit higher than I think it should. They are starting to kind of out price theirselves a little bit I think. They are becoming increasingly more expensive, percentage-wise I guess, I'm not sure how to say they are more expensive than other people, but it just seems like their per hour rate is getting to be a little bit higher than anticipated when you take the car in. They never give anything for free, never that they can just run a diagnostic and let you know what is going on, you have to pay for everything, which sometimes is a little frustrating.

by - Verified Customer January 18, 2012

The mechanics are very friendly and just very honest and very helpful in every way. They have integrity and they are just really good men. Personality-wise, you can talk to them and they understand your problems, you can relate to them very well, as a person and a mechanic, they are easy to talk to. They are not trying to take advantage of you, there is nothing hidden, no hidden fees, nothing ever comes up with me.

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by - Verified Customer January 18, 2012

I just think that they are very pleasant to deal with and I think that they are trustworthy and know what they're doing, and they don't pressure you. There was a pin hole and they said "You don't need to get it fixed, if you see fluid call", I saw fluid, I called, they fixed it. I really like working with them because I know nothing about cars.

by - Verified Customer January 16, 2012

I think they're more expensive. They cost a lot more to do everything, as opposed to their competition.

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by - Verified Customer January 16, 2012

They're very warm, friendly, down home people. I could talk to those guys just like I would talk to you, or my friends or my mother, so it's just guys next door that are trying to help your car run smoothly, that's the feeling. Regardless, they have great service, so you get people that work for your company, that's definitely a happy customer, because I get to talk to those guys regardless of what my car is doing.

by - Verified Customer January 16, 2012

Very reliable and very timely and have your repairs done. They are very friendly and very courteous, they explain to you what is being done, give you a good explanation of the work being done on your vehicle.

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by - Verified Customer January 16, 2012

I just thought it was too expensive. The price of what I was charged seemed much higher than what would be charged at another price.

by - Verified Customer January 13, 2012

They're very professional, they gave me a rental car for the day when they were doing the repairs and they explained everything they did to me beforehand, so I understood what the charges were.

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by - Verified Customer January 10, 2012

I always feel like Scott and Stan take excellent care of me and their technicians are really great. They are trained, I trust what they say needs to be done needs to be done and I don't have to go back with fixes.

by - Verified Customer January 07, 2012

I have been using them for probably fifteen years now and I have been very satisfied with the work that they do, as well as the speed at which they get it done. The work is generally done quickly and most times I get the vehicle back early. They are very accommodating to my schedule for example, this last time the repair work was done on a Saturday. They are able to even take my vehicles in, when there is an emergency, quickly. They keep me very well informed as the work progresses, they call me constantly.

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by - Verified Customer January 06, 2012

The staff is highly professional and very courteous. I have been a customer of theirs since 1998. They take the time to explain what the problem is and what the solution is and they always give you an option of deferring to a later date.

by - Verified Customer January 06, 2012

I've been to numerous shops before and, well I'm sixty-nine years old and I have quite a bit of experience with taking my cars to various shops (I have two Mercedes' and one Lincoln). My lincoln is twenty-seven years old and they do an outstanding job of helping me to keep it going. I would highly recommend them and the only one I have been to is the one here in Columbia. I have a 1995 Mercedes Benz S-420, when it's scheduled to be serviced I will definitely take it to the shop in Columbia, and my wife has a 1999 E-320 and I had the E-320 there to be repaired and they did a great job, they are reasonably priced and as a matter of fact, my Lincoln is in there now. This Lincoln is a 1985 Lincoln and it's in the shop now because it needed some repairs, like I said she's twenty-seven years, so it's beginning to break, various parts going up on me, but I am really really pleased that I have a reliable shop that is customer friendly and extremely good. Those guys, I just can't say enough about them, they're just a great group of guys over there. To sum it up I would just categorize it as a pleasent experience to do business with them.

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Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
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AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Loaner Car
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
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AFFILIATIONS

  • ASA
  • Bosch Service Network
  • NAPA
  • iATN

MESSAGE FROM THE SHOP

HILLMUTH CERTIFIED AUTOMOTIVE OF COLUMBIA IS IN THE TRANSPORTATION NEEDS BUSINESS. WHAT I MEAN IS WE TAKE GREAT PRIDE IN GETTING TO KNOW ARE CUSTOMERS AND THEIR PERSONAL TRANSPORTATION NEEDS. WE WANT TO UNDERSTAND WHAT THEIR COMPLAINT AND CONCERNS ARE. WE TRY TO ASK THE PROPER QUESTIONS TO ENABLE US TO FIND THE PROBLEM IN A COST EFFECTIVE WAY. WE WANT TO KNOW WHEN, HOW, AT WHAT SPEED AND ANY SYMPTOM THAT YOU MAY HAVE WHICH WILL HELP US PROPERLY DIAGNOSE YOUR VEHICLE. WE CHECK OUT YOUR VEHICLE AND FIND REPAIR AND OR MAINTENANCE NEEDS, WE THEN PRIORITIZE THE ITEMS AND MAKE RECOMMENDATIONS BASED UPON YOUR PERSONAL DRIVING NEEDS. WE WANT TO MAKE LASTING CUSTOMERS BECOME FRIENDS.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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RepairPal Scorecard
96
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
91
CUSTOMER AMENITIES
99

This shop has a staff of experienced, well trained, and certified employees who have been working together at Hillmuth for many years. They employ five technicians who have an impressive 100+ years of experience between them, including two ASE certified techs. Hillmuth believes that a properly maintained vehicle can last over 200,000 miles and their service and preventative maintenance programs are designed to support this. In business since 1978, Hillmuth offers an exceptional 24-month/24,000-mile on all work performed. 


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