It is always a pleasure dealing with Hillmuth. I have trusted them with my cars for nearly 30 years.
The staff I interacted with was great.
all was fine.
You are great, most importantly I trust you all completely to have my best interest as a priority.
This was my first time and I will definitely return when necessary. Thank you for your service.
Everyone was really nice and the shuttle was really convenient!
Through explanation of needed repairs & application of discount coupons or specials where applicable. Due to family illness, I need transportation after drop off & to pick up after repairs. The shuttle driver was delayed due to tire problem. Scott, knowing of my wife's illness gave me a ride home - immediately. Definitely the extra mile in Customer Service! Within 15 minutes of getting home --- I was on the way to the hospital with my wife. She was admitted with bronchial pneumonia. Hillmuth - technically proficient - Human/family friendly!
Feel well taken care of at Hillmuth!
Scott and the team were awesome. Although it took longer than expected he kept me abreast of the progress. They have been a 10.
I have been using Hillmuth Certified Automotive since 1987 -- and as with all the routine and other maintenance they have done on my previous vehicle and my current vehicle, my experience was outstanding -- I drive 40+ miles to bring my car to Hillmuth for service -- that is how much I trust them.
Was pleased that I could wait for completion of service in a reasonable amount of time.
As always, it was a pleasent experience.
I know I will be treated fairly when I come to Hillmuth!
All around good
I brought my car in for a Maryland inspection and the the time period suggested for the work to be complete was spot on.
All good. Scott and Stan are the best. Don't know the mechanics by name but they're great too.
Fast repair and the fact they gave me a loaner vehicle was awesome!
As always, they are accomodating with good service and a ride to my place of employment while my car was under repair.
My car definitely drove better after I left Hillmuth.
We have been customers for many years. We are always satisfied with their work. Trustworthy, good work, pleasant to deal with.
Pleasant as always. I've been using Hillmuth for almost two years (two cars) and have been satisfied consistently. Thanks!
Very prompt diagnosis and the work was swiftly completed.
always friendly, professional, helpful, clear and prompt.
always a pleasure bring my car for repairs.
Happy with the work. Other work was suggested but I did not feel pressured. More expensive than I was expecting.
I had a good experience with the shop, although the loaner I was given was not clean (there were fingernail clippings and food crumbs on the floors and seats). I'll just utilize the shuttle next time.
Squared away shop. I have been doing business with them for approximately 20+ years. The work is consistently good and the staff is very easy to work with.
Scott was fantastic keeping me informed of the progress of my repair and insured I was aware of all unexpected finds. Highly recommend Hillmuth.
It was great!
Outstanding people, outstanding service. Thank you!
This is definitely the #1 Auto Repair Shop in Columbia and I wouldn't go anywhere else.
Employees were efficient and friendly.
Welcoming customer service and provided helpful detail regarding future servicing needed for my vehicle.
Tire pressure indicator showed problem. Scott had problem taken care of immediately-required patch for nail puncture. I'm a customer since early '90's-always satisfied--which is why I keep returning. But I love Shimmer, too.)
It was great as usual
Good work, but expensive.
Fine. No problem.
Service was regular service (oil change). Easy and prompt as always.
always excellent service and work.
Professional and courteous, explained what needed to be done in a timely manner. Appreciated that they had a loaner car available so I could go where I needed to go (work, home) while the repairs were being done.
You guys are excellent. So happy we found you since we moved to Maryland.
Professional, honest & prompt service. My son and wife use this repair shop as well.
Love Hillmouth. Stan and Scott are such a pleasure to work with.
Hillmuth's has always performed the required maintenance and repairs to my satisfaction.
Always helpful, explains well, always has a loaner for me
Excellent work and experience.
Great shop. Fair prices.
Very dissatisfied as you can probably tell.
Needed new battery, car was tested and battery installed in less than an hour. Staff always friendly and repairs always great.
Had a MD safety inspection performed. Dropped off the car and Hillmuth provided complimentary shuttle service to/from my workplace nearby. Service was prompt and pricing was fair. Had prior work done on my other vehicles by Hillmuth and would continue using them for affordable and reliable auto repairs.
This was my third visit for a repair on my vehicle and each time I've come in, Scott had been extremely helpful and kind.
I love working with the people at hillmuth. I've been a customer there over 20 years
A little expensive, in my opinion, but not unfair. Nice folks that did good work.
Thank you for the same day appointment.
Great customer service and car was delivered ready and on time
I was very pleased.
Always happy with their work, and advice.
As always Hillmuth Certified Automotive maintain the utmost in professional customer service and knowledgeable automotive workmanship..
As always, the best service.
Very friendly and helful
Freindly, efficient, honest.
You could not deal with a better automotive service company!
It was very good
My car is 7 yrs old. Came in for an oil change and an assessment of whether anything else needs watching. Very pleased with the written summary of watch items that I can start picking off.
Hard for me to say how good the work is but - once they fix something, it seems to stay fixed. And I do believe they're upfront with me regarding whatever problem or service my car has/is getting - I don't feel bamboozled or walk out with question marks above my head. Actually, come to think of it, I probably rated them a little lower than I should have - I am very satisfied with Hillmuth of Columbia.
Quick and easy. These guys are great!
I was pleased.
Stan and Scott are always friendly and welcoming. All employees I encountered are as well. Work is always done to my satisfaction.
I chose Hillmuth over the dealer's shop, even though the car is still under warranty, because I trust them and believe in the quality they deliver.
I saved hundreds of dollars when compared to the Honda dealer. The manager was very understanding about waiting for me to show up late and about me misplacing my wallet. Very rare these days.
Hillmuth is the only place I have had this vehicle serviced (except for a recall) and will continue to be the only place for this car.
Fair and will go again .
Always fair and reliable
This was my first time back after my surgery, about 2+ years, but I called Scott, who I always work with and he still remembered my car and I-surprised!!!
Hillmuth always does great work. No different this time.
Appreciate the service and friendliness
Great work all
As always, great service.
Thorough, efficient, professional. In other words, the Hillmuth way.
The service was great and the lounge was comfortable.
Outstanding staff, clear explanations of work needed and performed.
The Service Managers at Hillmuth treat my truck like it was their own. I can discuss all the technical work necessary and then prioritize by safety, likely breakdown, nice to have and finally by budget (i.e. not more than $500 this service).
Continued excellent service and professionalism.
Excellent service. Treated me like I was an adult. Explained everything with words I could understand and relate to. Well done.
Hillmuth explains everything fully. Does not push unneeded work or premature maintenance tasks.
the service was performed as expected and on time
Been taking my cars there for years. Have recommended Hillmuth to a number of other people. Love Scott and Stan.
Always provide excellent service
Hillmuth provides excellent service and take pride in a job well done! They communicate well and I really love how they make it so convenient with their shuttle or loaner when it's needed.
Top notch shop good quality work and customer service
This is the second time I have taken my car to Hillmuth in Columbia. I am always treated nicely and with respect. I waited at the shop for the oil to be changed, and my only negative review was that it took about 20-25 minutes longer than what was estimated.
Very professional and friendly.
Friendly and professional!
Have been using this same shop for 12 years both for work vehicles and 3 of our personal vehicles. Courtesy shuttle, fair prices, professional atmosphere, quality work are why I keep using for business and personal vehicles.
Scott is a bit prickly. Just kidding! Great work Great Shop!
Been coming here since approx 1987, service is always fast, staff friendly and cost as estimated.
Worked with us on an issue. Love the service.
Scheduled service plus promotional coupon. Nothing major but excellent attention to detail.
Great experience at this location.
Hillmuth maintained my car until it was recently totaled. I bought used and took it to Hillmuth on short notice to have it checked out and MD Inspected. Hillmuth also maintains my daughter's and son's car(s). Class act and great work at a fair price.
Honest mechainc but quite expensive. Provided great service.
Friendly service, communicate what's wrong with the car, and very helpful with a rental car when my car needed to stay all day.
Good experience - friendly customer service.
Great service as always -- honest, friendly, expert customer service.
Mark- outstanding service. High marks for integrity and expertise!
The get my car in when I need, asked for a loaner and was able to use one, which was a big help, they don't try to sell me service I don't need even when I ask about a what I think may be a problem.
Great service and dealing with Scott and Stan is like dealing with long time friends.
Always very accommodating. Feel very comfortable and trusting with advice given. Never forceful with opinions and leaves decision up to customers discretion.
It seems to be expensive. I think they are getting to be a little bit more expensive. Well, it just seems as though their pricing for repairs is getting to be, at an hourly wage, is getting to be a little bit higher than I think it should. They are starting to kind of out price theirselves a little bit I think. They are becoming increasingly more expensive, percentage-wise I guess, I'm not sure how to say they are more expensive than other people, but it just seems like their per hour rate is getting to be a little bit higher than anticipated when you take the car in. They never give anything for free, never that they can just run a diagnostic and let you know what is going on, you have to pay for everything, which sometimes is a little frustrating.
The mechanics are very friendly and just very honest and very helpful in every way. They have integrity and they are just really good men. Personality-wise, you can talk to them and they understand your problems, you can relate to them very well, as a person and a mechanic, they are easy to talk to. They are not trying to take advantage of you, there is nothing hidden, no hidden fees, nothing ever comes up with me.
I just think that they are very pleasant to deal with and I think that they are trustworthy and know what they're doing, and they don't pressure you. There was a pin hole and they said "You don't need to get it fixed, if you see fluid call", I saw fluid, I called, they fixed it. I really like working with them because I know nothing about cars.
I think they're more expensive. They cost a lot more to do everything, as opposed to their competition.
They're very warm, friendly, down home people. I could talk to those guys just like I would talk to you, or my friends or my mother, so it's just guys next door that are trying to help your car run smoothly, that's the feeling. Regardless, they have great service, so you get people that work for your company, that's definitely a happy customer, because I get to talk to those guys regardless of what my car is doing.
Very reliable and very timely and have your repairs done. They are very friendly and very courteous, they explain to you what is being done, give you a good explanation of the work being done on your vehicle.
I just thought it was too expensive. The price of what I was charged seemed much higher than what would be charged at another price.
They're very professional, they gave me a rental car for the day when they were doing the repairs and they explained everything they did to me beforehand, so I understood what the charges were.
I always feel like Scott and Stan take excellent care of me and their technicians are really great. They are trained, I trust what they say needs to be done needs to be done and I don't have to go back with fixes.
I have been using them for probably fifteen years now and I have been very satisfied with the work that they do, as well as the speed at which they get it done. The work is generally done quickly and most times I get the vehicle back early. They are very accommodating to my schedule for example, this last time the repair work was done on a Saturday. They are able to even take my vehicles in, when there is an emergency, quickly. They keep me very well informed as the work progresses, they call me constantly.
The staff is highly professional and very courteous. I have been a customer of theirs since 1998. They take the time to explain what the problem is and what the solution is and they always give you an option of deferring to a later date.
I've been to numerous shops before and, well I'm sixty-nine years old and I have quite a bit of experience with taking my cars to various shops (I have two Mercedes' and one Lincoln). My lincoln is twenty-seven years old and they do an outstanding job of helping me to keep it going. I would highly recommend them and the only one I have been to is the one here in Columbia. I have a 1995 Mercedes Benz S-420, when it's scheduled to be serviced I will definitely take it to the shop in Columbia, and my wife has a 1999 E-320 and I had the E-320 there to be repaired and they did a great job, they are reasonably priced and as a matter of fact, my Lincoln is in there now. This Lincoln is a 1985 Lincoln and it's in the shop now because it needed some repairs, like I said she's twenty-seven years, so it's beginning to break, various parts going up on me, but I am really really pleased that I have a reliable shop that is customer friendly and extremely good. Those guys, I just can't say enough about them, they're just a great group of guys over there. To sum it up I would just categorize it as a pleasent experience to do business with them.