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Hi-Tech Car Care

2924 E Thomas Rd, Phoenix, AZ 85016 Map & directions

Call Now: (602) 899-1092

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About Hi-Tech Car Care

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
90
Technical Ability
97
Tools & Equipment
88
Customer Service
98
Customer Conveniences
36 months / 36,000 miles
Parts & Labor Warranty

Assessment Summary

Hi-Tech Car Care was established way back in 1948 and has been proudly serving the Phoenix area ever since. This shop features a very experienced, well trained and ASE Certified team who are equipped with the tools and diagnostic equipment necessary to service today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All new parts are backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe at this RepairPal Certified shop as: “honest”, “professional”, “reliable”, “helpful”, and "awesome". A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.

Message from the Shop

Hi-Tech Car Care, family owned and operated, has been taking care of cars since 1948. Designated a AAA Arizona Top Shop and the first certified green auto shop in Phoenix, Arizona, Hi-Tech Car Care is conveniently located at 2924 E. Thomas Rd. in Central Phoenix, just one mile east of SR 51.Bring your car or truck in today and see what it's like to have an automotive repair shop take care of you, not just your vehicle!

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Transmission Repair

Amenities

Coffee Early Bird Dropoff Heated Waiting Room Service Guarantee
Shuttle Wireless Internet

Customer Reviews 29 verified reviews (31 total)

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Hi-Tech Car Care
Verified Customer
April 14, 2015

Good and honest operation.

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Hi-Tech Car Care
Verified Customer
April 14, 2015

The owner is very knowledgeable & conscientious.

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Hi-Tech Car Care
Verified Customer
April 13, 2015

Garnand family has always run the shop honestly and professionally.

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Hi-Tech Car Care
Verified Customer
April 13, 2015

Not happy at the moment. Took my car in there last week for a gas leak and power steering leak and squeaky brakes. The bill was 1300$ and took the car home for a day and the power steering was never done. Had to take the car back then got it back again they charged another 400$ for the power steering so now I've spent close to 1700$. I drove the car for a week then noticed on the ground gas was everywhere again so the leak wasn't fixed and the breaks are still squeaking. I took it back to the shop yesterday dropped it off. Waiting to see what they say. 1700$ is a lot of money to spend and the breaks and gas leak are still not fixed. I hope they aren't going to charge me more money I can't afford it. When I first brought the car in I asked the guy to check the brakes, power steering and gas leak. He said they would do a full inspection and make my car safe. It's still not safe and they never looked at the tires which I believe the front tire has a leak. I've never had an issue with Hi Tech before with previous work so I have faith they will fix the issue as they said they would and for the amount of money that I've already spent 1700$. I understand its a 1997 car but if it's not fixable at a good price I could have just put that money on a newer used car. Just hoping they call with good news this morning and fix the issue at no extra expenses. I just want to be driving a safe car and having the gas leak not fixed is very scary as I was driving the car for a week like that and had no idea until this past Saturday when I saw the gas all over the ground again. Very scary I'm glad it didn't catch on fire or blow up.

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Hi-Tech Car Care
Verified Customer
April 13, 2015

They are awesome.

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Hi-Tech Car Care
Verified Customer
April 08, 2015

Excellent service!!! James went above and beyond what I expected, dealing with my insurance company to get my car repaired the proper way.

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Hi-Tech Car Care
Verified Customer
April 06, 2015

I like their thorough diagnosis, integrity of long standing family business, and fairness.

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Hi-Tech Car Care
Verified Customer
March 31, 2015

Cost of repair seems lower compared to competition.

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Hi-Tech Car Care
Verified Customer
March 27, 2015

Good service.

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Hi-Tech Car Care
Verified Customer
March 25, 2015

Friendly team from top to bottom. I REALLY like the free child safety seat checks. They appear to be honest and, while they recommend plenty of repairs, they are not pushy if you choose not to spend on every single one.

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Hi-Tech Car Care
Verified Customer
March 25, 2015

This is an highly skilled & very honest operation.

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Hi-Tech Car Care
Verified Customer
March 24, 2015

Excellent service and work, guaranteed.

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Hi-Tech Car Care
Verified Customer
March 23, 2015

We have always been taken care of very well. I feel the service managers are very honest and willing to help.

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Hi-Tech Car Care
Verified Customer
March 18, 2015

Reliable workmanship.

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Hi-Tech Car Care
Verified Customer
March 12, 2015

Good service.

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Hi-Tech Car Care
Verified Customer
March 10, 2015

I thought they were honest and very helpful.

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Hi-Tech Car Care
Verified Customer
March 05, 2015

We are longtime customers. Cost of these repairs were much more than anticipated.

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Hi-Tech Car Care
Verified Customer
March 05, 2015

Hi-Tech is reliable.

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Hi-Tech Car Care
Verified Customer
February 25, 2015

They do great work and offer a warranty on their work.

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Hi-Tech Car Care
Verified Customer
February 11, 2015

Good all around service and willing to fix problems that happened with the repair work and do it quickly.

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Hi-Tech Car Care
Verified Customer
February 04, 2015

Honest shop with integrity. Job well done and explained well.

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Hi-Tech Car Care
Verified Customer
February 04, 2015

Great service, very professional, friendly and get the job done right. Also very reasonable prices.

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Hi-Tech Car Care
Verified Customer
January 30, 2015

I have recommended your services many times, one gal who took advantage has since passed away but she loved the service.

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Hi-Tech Car Care
Verified Customer
January 29, 2015

When I make an appointment, they take me back to work & pick me up so I don't have to miss much work to get my car fixed.

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Hi-Tech Car Care
Verified Customer
January 27, 2015

Overall service has been good, but the previous Service mgr did a service and then charged us without asking first. The new service mgr seems very honest and has been very helpful so far.

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Hi-Tech Car Care
Verified Customer
January 23, 2015

Great service.

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Hi-Tech Car Care
Verified Customer
January 20, 2015

I have always received excellent service from them and trust them implicitly with my car!

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Hi-Tech Car Care
Verified Customer
January 19, 2015

I have been using Hi-Tech for 6 years. They have been with me through several cars. I trust them. Rare these days. I recommended a friend of mine who also trusts them and her company uses them for company cars.

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Hi-Tech Car Care
Verified Customer
January 12, 2015

We used them for a while, but recently been advised to fix things that after second and third opinions didn't need to be fixed at all. They also recommended replacing a part of a system that would have only temporarily fixed a larger problem.

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Hi-Tech Car Care
April 06, 2015

I've been using Hi-Tech Car Care for years now. I wouldn't go anywhere else. They are honest and respectful. I like how I get a list of things I need to get down soon and later. No other shops that I know of offer that. It's nice that there's also a shuttle to home or work. Thank you Hi-Tech car care.

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Hi-Tech Car Care
March 21, 2010

I have been going to this shop for over 5 years with my three cars and have always been treated honestly and with care.

I've recommended them to my family and friends and appreciate their professionalism and prices.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(602) 899-1092

Auto Repair Experience

  1. Jim Garnand, Owner
  2. Established 1958
  3. 2 ASE Certified Auto Technicians
  4. 60 Years of Car Repair Experience