Auto Makes We Service
|Service & Repair|
Customer Reviews (2 reviews)2 Sort by: Date |
I was quoted over the phone $3,300, for a new tranmission $2,200 plus taxes (.06%) equals $2,332, 11 hr labor ($70/hr) equals $770, transmission fluid $200.00. I drop off the car on May 15, 2014, The agree pickup date is June 24, 2014, when I arrive to pick up my car on Tuesday June 24, Malcom the body shop owner said my car is not ready because the part they ordered for my car was not working, Second agree pick up date is on Saturday June 28, 2014, When I arrive on Saturday, Malcom said they ordered the wrong part and they have to reorder the part. The third agree pick up date is on Wednesday, July 2, 2014, When i arrive on Wednesday to pick upo my car, Malcom said i owe an additional fee for transmission fluids and he change the labor price to $92.40, whithout letting me know of the unauthorize changes he made to my quote. He never provided a written quote when i ask him for the orignal quote, Macolm was unable to provide the orignal. He continue to be rude and very crooked. I will be pursuing civil actions against this facility. Malcom place an unauthorize credit charge on my debit card, I had to call my bank to report a fraud charge.
Took my (One owner, garage kept, very well maintained with records) 2008 Honda Civic in for MD inspection. The guy I spoke with over the phone seemed pleasant, which is why I took my car there in the first place.
They tried really hard to extort money from me...telling me that my car failed inspection because the trunk latch does not work. I told them that the latch works perfectly, and that I had locked it with my key to prevent anyone from opening the truck without the key.
After they confirmed that the trunk latch worked, then they told me that the head lamps were a bit foggy, and that the Rubber Bushing in the Front Control Arm were worn out.
First of all, my head lamps were just fine. The idea that they were foggy is just an attempt to charge me to replace it.
I started having problem with the guys when they told me that replacing the Rubber Bushing would cost me 486.00, plus the cost of alignment. So overall, they wanted to charge me over 500 dollars to replace a rubber bushing..ON A HONDA CIVIC
I'm not a mechanic, but I know a little bit about cars. After asking them several questions on why the price was so high for such a small job, then they told me that bushings does not come by themselves, and that the entire control arm had to be replaced.
WHICH I KNEW WAS A COMPLETE LIE!!!
I took my keys, paid them for their inspection work, went home and did my own research.
Apparently, the bushing comes by themselves. Both PEP BOYS and Advanced Auto shops do carry them, and the price at Advance Auto store is under 26 dollars.
I took my car to another mechanic shop to get it re-inspected. I told the mechanic to pay close attention to the control arm to see if there were any issues there. Everything was fine and the car passed with flying colors.
DO NOT TAKE YOUR CAR TO THIS PLACE. SAVE YOURSELF SOME TIME AND HASSLE AND TRY SOMEWHERE ELSE!!!