Heights Autohaus

This shop is not RepairPal Certified. Learn more
1407 N. Shepherd Dr
Houston, TX 77008
(832) 426-4086

This shop is not yet RepairPal Certified - Learn More

When taking your car to this shop, we recommend you take the time to:

  • Ask if their technicians are ASE-certified.
  • Request written estimates from multiple shops and compare them with the RepairPal estimator.
  • Verify that the shop you select is willing and able to clearly explain the work being performed.
  • Ask whether they warranty their repairs (and for how long).
×

Get an Estimate

Tell us a symptom, service or repair for your car
Get a car repair estimate:
Show Repair List »
Show Repair List »
Details

Specialties

  • Scheduled Maintenance
  • Service & Repair

Affiliations

Makes We Serve

  • Audi
  • BMW
  • Land Rover
  • Mercedes-Benz
  • Porsche
  • Volkswagen
  • Volvo
Reviews

Overall Rating

Customer Reviews

March 13, 2012

This review is for Heights Autohaus on Shepherd Dr. at 14th.

Please, avoid Mark's shop at all costs. I have never experienced such poor customer service, or quality of work in my 25 years of taking cars to the repair shop. Beware, he is an extraordinarily condescending and rude human being.

He refuses to return phone calls--a very bad sign. When he does elect to answer the phone, he is curt. Our car required suspension work for noise coming from the front end and a fuel sender to be replaced. The car was returned to us, after one week, supposedly fixed, but with the original noise still eminating from the front, and the entire car reeked of fuel.

We were told by the kids working on the car that the fuel smell would go away, and that the noise from the front end was "probably the fender liner" and would clear up. Neither happened.

Upon finally reaching Mark to clear this up, he said, curtly, bring it in and he would look at it. Long story short--an additional 12 DAYS went by, meanwhile I'm paying on a rental. Final shop bill was for 1.2 hrs of total work! 1.2 hrs of work in 12 DAYS?? To get any information from this shop was like pulling teeth. And everytime we made contact, there were excuses, and plenty of them.

Mark, the customer comes first. We were very gracious, and you took complete advantage of us. Best I can do is to warn others--STAY AWAY FROM THIS SHOP!!

One note here: Because there is no option for NO stars, I had to chose ONE star.

Nearest RepairPal Certified Shops

We certify only the best auto repair shops in Houston.
High Quality Repair
Guaranteed Fair Prices
Current Expert Training
Real, Verified Reviews
Great Customer Service
Warranty on Repairs
Miller's Auto and Body Repair
707 W 24th St , Houston
(281) 730-5779
Quick View
Miller's Auto and Body Repair
707 W 24th St , Houston
90
OVERALL SCORE
RepairPal Certified shops pass a rigorous 42-point annual inspection by our master mechanics for quality work and fair prices.
CLOSED
CLOSED
T
8:00am to 5:00pm
S
Closed
W
8:00am to 5:00pm
Su
Closed
Th
8:00am to 5:00pm
M
8:00am to 5:00pm
F
8:00am to 5:00pm
All repairs are backed by a 12 months / Unlimited miles warranty.
Stewart Cadillac
2520 Main Street , Houston
(844) 243-9339
Quick View
Stewart Cadillac
2520 Main Street , Houston
100
OVERALL SCORE
RepairPal Certified shops pass a rigorous 42-point annual inspection by our master mechanics for quality work and fair prices.
CLOSED NOW
S
8:30am to 4:00pm
CLOSED NOW
T
7:30am to 6:00pm
S
8:30am to 4:00pm
W
7:30am to 6:00pm
Su
Closed
Th
7:30am to 6:00pm
M
7:30am to 6:00pm
F
7:30am to 6:00pm
All repairs are backed by a Lifetime Warranty warranty.