I have already recommended the company to others. We have brought 2 of our 3 cars to them, the third will follow. Haven AR stands out above other car repair facilities by a long shot....
Great place. Got the job done and took care of the problem I went in for. Also helped me understand future things to be done.
Excellent customer service.
They worked with me to get my car repaired with my warranty and to help me get a loaner car so I would not be stuck.
I feel like I was ripped off. This place is way over priced basically. Looked at my car for over 4 hours to tell me the electrical issue.
Nice waiting area. Loved the goodies. Employees were nice and helpful. Will definitely return.
I've been coming to Haven Auto for the last 2 years and the number one reason is because I feel I can trust them with my vehicle, safety, and also my pocket book. I never feel taken or robbed leaving this place. Honest owner and honest staff keeps me going back.
Overall good experience. Did feel a little pressured into completing certain repairs.
Very professional, friendly, and helpful staff. The car was ready on-time, however, i did need to come back 2 other times to get uncompleted work finished.
I had a good experience.
Great job. Friendly service.
Friendly and fast service. They stayed late to receive my vehicle from the tow truck. Thank you very much! Very professional.
The owner explained the work my car needed, the price (even the competition's), and how long it would take to fix. I was given a ride home and was called to be updated on the progress. Friendly staff. Great experience.
It was all good.
Handled professionally and with good quality work. The final price was much more than I was expecting but, it all was taken care of.
Excellent staff=excellent service.
Haven auto repair was a pleasant surprise. When I walked in they had the names of the customers being serviced on a board welcoming us. They also posted the name of those who referred others. I immediately thought they care about their customers. Sure enough, I was treated with the utmost respect. They listened to what I told them the problem was and took the time to diagnose and repair my vehicle in a timely manner. Oh, and did I mention, they gave me a loaner car at no cost while I waited on my repairs. Absolutely awesome.
Very pleased that I was given the option of using original or aftermarket parts. Will be coming back again.
First time taking my car to this shop. Needed work done quickly and efficiently. Haven Auto Repair was able to diagnosis and repair my car within a very reasonable timeframe. They seem to me like a shop that understands the value of repeat customers and will not cut corners with their work. I appreciate the quality communication practiced there and felt the price was fair.
Very helpful and prompt.
What a great place! It's like taking the car to my brother-in-laws family.
I trust Haven Auto Repair's suggested repairs more so than the dealership. The only issue is that most often the itemized repair quote is more expensive than what the dealer quoted me.
The price was a bit steeper than I expected, but the work was done professionally and in a timely manner.
I am very pleased with the total experience and will definitely return in the future.
Great quality of service!
They were very professional. I will continue to bring in my car to them. Very honest company.
It was great and professional as usual.
Excellent customer service!
Best auto repair shop I have EVER been to.
Always excellent service.
Honest, attentive, and quick.
Great experience. Will definitely be coming here again.
Great customer service.
Work was done to my expectations, quickly and at a fair cost.
I went in for a inspection they told me 15 minutes. I had a 9:30 appointment I didn't leave until 12:00. I was told truck would be ready early next morning it wasn't. I told them the previous day I had an 11:00 appointment and I was not picked up until 11:40 to get my truck. I feel I need to take my truck back in since my brakes don't feel any better or stop any better than before.
They were over the top professional and friendly. First, even on the phone he made me feel comfortable and confident that this was the shop that would be honest and affordable. Lauren has a smile on her face the whole time and the guys are super polite and went above and beyond to show and explain to me the issues with my car. They did some tests on it and talked me through the diagnosis. They are amazing!
Haven Auto Repair is a quality shop with honest people. The cost of parts can be high but the workmanship and honesty keep me and my family coming back.
Customer service is definitely a value.
Excellent and very professional.
I've been driving my vehicle for about a week now after it was fixed at the Haven Auto Care and no problems.
It was a good experience but they were unable to reset the issue.
Friendly, descriptive, on time and informative
Welcoming. At ease. Great explanation of the problem. Fast.
Great shop! Will definitely be back when needed.
Very satisfied with the service and would go back again.
Great customer service and they were honest about the diagnostics.
Very friendly and professional shop. I would not hesitate to use them again.
I had a good experience I think the prices are a little high.
Very friendly staff that did a great job. They also washed my car for free.
Friendly, accurate, fast.
Outstanding customer service along with transparent mechanical recommendations.
Going there for the first time, the owner and receptionist were friendly and informative
Everybody was extremely friendly and helpful. I was given straight forward information and I didn't feel like I was being haggled or taken advantage of, which is something I have felt at other auto repair facilities.
Friendly, clean and professional
Thorough, friendly and convenient.
Amazing customer service
Professional, caring, and thorough. It was our first visit and it felt as if we had been a long time friend.
The front office is very knowledgeable and the staff are well trained. They have taken care of us for about 10 years. We trust Haven Auto.
It was great, the quote and work done on my car were both right on target. The staff were polite, professional and attentive.
Quick, efficient quality work.
The service was great and reasonably priced. Everyone at the shop went out of their way to make this trip a good experience. No place anywhere has treated me any better than Haven Auto Repair,
Very Friendly, excellent customer service
Had a problem with my Corvette heating system,you got to the problem in two days
Incredibly helpful and incredibly informative. The shop is willing to reach out to customers and ensure their well being and gives good customer service. I would recommend and do recommend to everyone.
Everything was awesome I called ahead of time I was in a hurry because I had to work they had paper work ready for me, limo ready to take me back to work, texted me photos with results called for approval when work was done they told me to call when I was ready limo picked me up on time, arrived there all I had to do was sign for my paperwork pay and I was off, they even washed my car, staff is awesome and them make you feel Iike family
They go by strict book time, one item on repair was to replace a fuel filter on a 2004 ford truck. $5.00 for the part 1 hour book time & @ $100. I'm sure it took less than 15 minutes. So including tax it was $115 to install it. I'll never use this shop again. Then they told me they had rotated my tires and asked me if that was OK they did that. It was not something I requested and they charge me $35 for that. Also I was charged 5 hours book time and I picked my truck 3 hours later .Ridiculous
Cared about me as a customer and took care of my car.
I was very pleased with the work
Wonderful people... Great service!
My Ford Taurus had the 90,000 mi service. Technicians alway do great work and my car was finished timely.
I got ripped off
We have not done any repair nor service on your 2007 Acura RDX. We ran tests and shared with you the malfunction codes from your vehicle's own computer. As far as purchasing the catalytic converter on Ebay, they are very cheap. Please make sure they are legal in state of California. I understand your concern about our price. You mentioned that you own a couple 7-Eleven stores. It would not be fair to you if someone questioned why 2-liter sodas in your store are very expensive when they are much cheaper at the 99 Cent Stores. Mr. Cheema, you have your customers, they have theirs. A 99 Cent Store customer has every right to go buy his soda from where were he wishes (as you got your parts from ebay )but he has no right to come to your business and claim "I GOT RIPPED OFF."
Great experience. Friendly service and my car was worked on by the best.
Very good customer service. They definitely try to sell more repairs but they were things I was aware of, they didn't make stuff up.
I will never go anywhere else. I will refer everyone I know to Haven Auto Repair.
polite honest and amazing work
Dropped my car off for an oil change. Received a call suggesting brakes were needed (seemed reasonable based off mileage since last brakes). We able to fix everything same day.
All of the personnel were very friendly and helpful. The repair was completed in a timely manner, and it was professionally completed.
Merhdad an extremely kind & helpful, kept me informed about status of car repair every step of the way. A pleasant surprise a very nice loaner car made available to me while car repairs underway. Front desk assistant Lauren also an above average assistant. She spoke with utmost professionalism, always returned my calls within same day. Even mechanics kind, informative, and professional. Shop in lobby & work area cleaner than some doctor offices I've been to. Very fair pricing for quality work this shop has to offer. My sister's boyfriend came to shop with me - a very particular car buff for many years - told me if he ever needs car work done - he will definitely bring his vehicles to this shop. Extremely very very satisfied with my experience at Haven Auto Repair. :) :)
great customer service. thorough inspection that saved me money in the end. always kept me posted on the status of my car.
Very nice and professional people, but I think they are on a pricey side.
Great customer service, very friendly and personable staff
Good and fair analysis. Work done quickly and professionally. Pricing was fair.
Merdhad was awesome as was the girl at the front desk. They were both extremely friendly and accommodating. Shop was ridiculously busy--- literally like the DmV, which kinda tells me they do superior work.
Excellent work done. Outstanding customer service.
It was a great experience.
Best customer service I've seen in the auto industry anywhere. Quality people, quality parts, outstanding work
To charge extra for synthetic oil when the automobile does not take synthetic oil is very odd!!!
You guys are great!
I had an oil change done and tires rotated. I was able to get a little bit of a discount for they had a coupon on their website that you can use. The staff was very friendly and car was done on a timely matter. They really took good care of you..
Very friendly, professional and kind.
Great service . Extremely nice & helpful staff .good price . All around the best services I have ever received at a automotive repair shop .
It was a great experience.
Very friendly and I felt like they really cared. I had to take my car back yesterday for the same problem I hope they can find the problem and truly fix it this time. I have had it there three times now.
This shop is not like any other. The waiting area is comfortable and inviting as if you were sitting in a friend's living room. They offer cookies and coffee while you wait and interact with you! I took advantage of the in-house financing when it came to paying my bill. My car rides much nicer now and I have peace of mind that my kids are safe when we drive. I will definitely be loyal to Haven Auto Repair!
My experience with Haven Auto is the same as always, fabulous. This has been my mechanic shop for 25 years and I have recommended untold friends and family members for their services.
Awesome overall experience from beginning to end.
I have ALWAYS found Haven Auto to be the best in servicing my autos. I trust them in their recommendations of work that needs to be performed and at the same time, their service is great and pricing fair. I've been coming to Haven for over 10 years and I tell all my friends that I will never go anywhere else. When you find the best, you drive by the rest.
The customer service was excellent.
I went to Haven Auto Repair to have a car that I was considering purchasing checked over. The owner and staff were extremely courteous, helpful, and honest. The issues with the car were explained clearly.
The staff was very knowledgeable and friendly. The owner is very fair with prices and is very personable. I have received great service at Haven Auto repair.
Work was well done.
Like always, fast with the service and friendly.
Very friendly staff, along with honest mechanics.
Shoddy quality of work caused oil to leak all over my driveway and all over my engine, etc. Very high cost for services performed. Not at all satisfied.
Quality work at reasonable prices.
Their communication with me about my car was excellent. Their service on my car was great, and my oil leak is now fixed.
I received excellent customer communication and continuous positive interaction
The charges for services are extremely expensive. Not affordable at all. You can elect to get a payment plan but who really wants to be locked into another bill?
Good, quick service. Friendly staff. Staff are helpful and explain problems/issues clearly and work to provide cost effective solutions.
Haven Auto has always been honest in their dealings with me and they are reliable and fair.
Great service, very clean and great customer service.
Great quality service.
I was recommended at this wonderful establishment by my boyfriend. I've been coming here ever since. The service is impeccable and they treat everyone with high respect. I love their work and it's worth the price. They will never do you wrong!
The owner is awesome!
I felt well cared for, I wasn't talked down to there and was only provided the work that was needed.
My vehicle was diagnosed and they fixed a problem with my air conditioner that no ones else could fix.
They did not make me feel bad when I had to bring the car back.
Although I do like their treatment of their customers, I did not like what happened my last visit; I asked for an estimate on some services, I believe the owner told me the time of the labor was 2.18hrs I replied 2.81 (which is reversing the 1 and the 8) he remained silent and let me just say 2.81 when he just told me a different figure.
They were great!!!!
Amazing service, work and reasonable prices.
I work was done to my satisfaction. The staff is always friendly and helpful.
The customer service is excellent here and my car is always doing extremely well after it has been repaired.
Everyone here is so pleasant and friendly. Not to mention they get the work done.
Good service. Clean and inviting waiting area, and also they provided a loaner car while my car was being serviced.
Haven Auto Repair is an extremely friendly, honest, and trustworthy garage. Their loaner program is especially convenient.
The quality of the work was excellent. Very friendly and they take the time to explain what is wrong and how they will fix it.
Super high quotes and prices.
They seem to be honest.
The last time I went to haven auto repair I was charged a lot of money for a minor repair which I had it done at a different place way cheaper. Also the part that needed to be repaired that I was told from a mechanic at Haven Auto, was not the problem in my car as I was told. Another mechanic from different shop was able to fix my car and found the right problem
They said they were "really sure" that the repair they recommended would fix the issue that I brought my car in for.I paid over 250.00 and It did not. I went home and researched the internet and fixed it myself for 43.00.
Haven Auto Repair charged me $200 to diagnose a problem with my Toyota truck. I told them that for the same diagnoses, Crown Toyota (a Toyota dealership) would charge half the price for the same diagnosis. I asked them if they could at least match the dealership's price and was told no so Haven Auto Repair lost my business of doing the needed repair job. If they would have matched the dealerships price, I would have definitely given them the business. In my opinion, a mom and pop shop should never go up against the big boys (dealerships) charging equal or more. They should always undercut the dealership's price. If not, what would be the point in given the business? At a dealership, you know you're getting all genuine Toyota parts, mechanics that work on nothing but Toyotas everyday, all day + they have the big bucks in case something goes wrong. How arrogant of Haven Auto Repair.