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HAVE A 2014 FORD EXPLORE . THIS WINTER COULDN'T GET HEAT TO COME OUT OF HEATER . on 2014 Ford Taurus

THIS ISN'T A TAURUS IT IS A EXPLORE WITH A V6 . ANYTHING BELOW 10 DEGRESS IT WOULD NOT GET WARM . BEEN BACK TO DEAL 4 TIMES , THEY SAY NOTHING COMES UP . THERE NOTHING WRONG WITH IT. THEY SAY . MY WIFE SAY'S DIFFERENT .SHE DRIVES IT 7 MILES AND DONT GET WARM . BOUGHT CAR NEW . TH

Asked by for the 2014 Ford Taurus
Did the dealer check actual heater output temp..?
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What is the engine operating temp and are both heater hoses to the heater core hot to the touch at operating temp, same as the upper radiator hose.