Very nice service, love the people who work there.
Very thorough and knowledgeable.
Great shop. Definitely will be coming back.
Haus of Mini & BMW did a fantastic job! I contacted them after bringing my car to the mini dealer for repairs (I had just moved to LA, broke down on the side of the road and didn't know where else to go..) The dealer quoted an astronomical price just to do an evaluation of my car. So I dropped the car off with Haus and by the end of the day Steven was in touch with me to let me know what repairs they thought needed to be done, how much is would cost (they did more work and still charged me less money than the dealer) and when he thought the car would be done. They were also able to get me into a very affordable loaner car the day I dropped mine off. Additionally, Steven kept in contact with me throughout the repair process; sending me pictures of the replaced parts, etc and answering any questions I had that arose. My car was finished on time and they even worked with me so that I could get my car that day even though I got off of work later than they were open. Absolutely amazing costumer service!! I would highly recommend them to anyone with a Mini or BMW looking for servicing or repairs. I will only be using their services from this point on. Thank you guys!
Great group of people that are highly knowledgeable and skilled with BMW's and Minis.
It was a great experience.
Overall positive experience, a few hiccups here and there. Drove all the way to shop only to have set appointment changed to next week.
Good work at a fair price by friendly people. What's not to like?
I came into the shop not knowing what to expect. With the problems I had in my Mini, I was not disappointed with the work. One thing I was really bothered by was that my car was supposed to be returned at a certain date and time. They did make it up with alternative options which I was totally okay with. I felt a genuine trust with them. I will continue doing business with them. They are great workers.
Very informative and knowledgeable.
Quick and fair.
Friendly and professional.
I came to Haus after having a less than satisfactory experience at my previous Mini shop. Haus did a complete inspection of my car and there was much to be fixed but they were very good at explaining what needed to be done right away and what could be done at a later date, which helped me financially quite a bit. They also were very helpful and accommodating when I could not get to the shop during business hours to pick up my car- they made arrangements for me to come after hours. Altogether a great experience!
Really appreciate the honesty and integrity.
I dropped my car with Haus after a reared accident. I was told my repair would take 2 weeks. The car was still not done after 2 months and along the way, I wasn't given updates at all unless I called in. The repairmen were kind people and well intentioned but I was clearly not a priority to them.
Kevin and Stephen were very easy to work with and I'm very pleased with the way my car turned out. Feels brand new.
I brought it in for brake pads, but they uncovered some serious problems. I knew I had to have the work done, but they also did some extra things for free and provided me with a free rental. Very nice, too.
Excellent! Superior in every way. The more I think about it, it's actually the best experience I've ever had dealing with a car repair shop.
Fast, courtesy service at a reasonable price.
Great service! Kevin is the best.
I came in for a specific reason. They ran an inspection as well and found something that could have potential dangers if it was not replaced, but I didn't feel pressured to make a decision. Everything was explained clearly and fairly. it was an excellent experience.
I had to come back because they didn't fix it last time.
It was four hour wait for an oil change and some minor work. It was too long even though I scheduled an appointment in advance.
The guys are very accommodating and never get upset at too many simple questions.
They are very thorough. If you want it done right, come here.
They have done excellent work on my car all at very reasonable prices. My car is from 2008 and it is running great! Haus of Minis & BMW has saved me a ton of money vs going to the dealership and their mechanics are very knowledgeable.
Steve & Kevin and mechanic Wayne took the extra steps to explain what was wrong with my car and gave me options in order to prioritize necessary repairs. I feel confident and comfortable having them work on my car!
Reassuring to have mechanics that knew what they were talking about and gave advice based upon what they believed would be best for my situation
Steve's diagnosis was apparently correct, as the problem appears to have been a bad catalytic converter. After now approximately 100 miles the check engine light has not popped back on, and the car is performing properly as far as I know. A small issue I'd like to mention is that after my under car inspection after the car was repaired, I discovered that one of the heat shield bolts on the bottom was started finger tight, and then not tightened after all the others were started. I tightened the small bolt myself, and was not a big deal, but thought I would mention it as your shop is striving to make things right. It was not a safety issue, as if the bolt had fallen out, nothing bad would have happened. Hope you and Wayne don't get upset at me bringing this up. Wayne did an excellent job otherwise, and I would like to come back in the future for mechanical needs.
No work preformed at this time but service was pleasant from beginning to end.
Guys were really nice, but my car took a lot longer than expected. It had a lot of issues, but I felt that I was the one chasing them down for an answer about information on my car. So far, so good with the repairs that my car required. I'm happy overall and will return.
Prices were fair and service was great. Will do business again.
Stephen went above and beyond my expectations in every area. He was very friendly and explained everything clearly and wasn't afraid to say 'I don't know much about that' followed by a referral to someone who may know more. Everyone else I interacted with in the shop was friendly and easy to speak with as well, but not to the point where it felt like an act. This was certainly the best experience I've ever had at an auto shop and I've had many. I'm convinced this is one of the friendliest, most ethical shops in Southern California.
Very helpful and informative. They were willing to walk me through the whole process and with what was going on with my vehicle.
A hidden gem! Hadn't heard of this place until recently. Now I can stop paying crazy prices and driving across town to go to the dealership.
I found them on Yelp, and the reviews made me go and check them out. I was not disappointed! The Kevin and his team is incredibly friendly, and the work they did on my car was excellent.
Love the owners of the shop. Great customer service and awesome work.
I'm in from out of town and had some problems, after reading some good google reviews tried this shop. I lucked out and they were great. I usually do most of my own work but I'm new to this bmw and Steve - I think the owner - was very cool and explained everything. If I lived here this would be my go to shop.
Great shop and competitive prices. I would go back anytime.
Fast, efficient, very friendly.
Haus of Minis has quickly become the indispensable resource for keeping my mini running smoothly and reliably. Steve has been especially helpful and patient in walking me through issues and options. I couldn't be happier, and highly recommend him.
Always very friendly and helpful. Explains everything in detail. So glad I found Haus of Minis & BMW. Will continue as a loyal customer.
I recommended this shop to my neighbor (gotta be good to do that). She was very pleased with the work and the people there.
Line item plus labor charges made repair very expensive. One time deal. Will not return.
They were super helpful and didn't try to upsell on unnecessary parts.
This is my go-to shop for repairs. They offer convenient service and are truly lovely people.
Best experience at a garage in a long time!
This shop is hands downs best shop I have ever been to! Steve is great, very through and honest, I couldn't ask for better service!
I am a huge new fan of Haus Of Minis & BMW because of the quality and integrity of the people that work there. Steve and Kevin set a very high standard for honesty and competence; wish I knew about this company a long time ago, but I won't be going anywhere else in the future that's for sure.
The guys get every little bolt and spring, scrape it and scrub it and put it in the car so that it runs right.
I don't know much about cars but I feel everything is always explained to me so I can understand why things have to be done.
They are very professional, polite, friendly and caring.
Best customer service and price!!
Great shop all around!!!
They are a honest hard working team!!
Good service, friendly staff and not overly busy to get to after work.
Very honest and helpful!
They bend over backwards to accommodate me.
Excellent service, nice guys.
Good knowledge of BMW's, young and cool staff, not to pricey!
They did a great job, provided communication throughout the repairs and always prioritize the repairs for you.
Nice people. Clean place, Very professional and Great service. Explained problems with my Mini in a great manner.
Haus of Minis stayed open late for me when my tire tread blew out and made sure I was taken care of. They went above and beyond.
Excellent customer service, trustworthy advisors and technicians. Before taking my vehicle into a shop for service, I do extensive research and self diagnosis by using BMW forums, manuals, etc. Haus of Minis and BMW's diagnosis was consistent with my findings and they did not try to upsell their services or parts. It's difficult to gain my trust when it comes to mechanics, but they were honest about their services, cost of parts and are budget friendly.
Good service. good staff.
They fixed my main problem but pointed out many other small problems that they can fix and they did not fix those small things.They said they would but did not. Got my main problem fixed, that's why they get a 5.
The store is legit and Steve is legit, not like the dealers.
Very knowledgeable. Great service.
Great service. Knowledgeable advisers.
Excellent service, staff is extremely knowledgeable, and have been in the business for 20+ years. They're honest, have integrity, and want to establish long-term relationships with their customers. They're not going to recommend a repair or service that you do not need.
The service was amazing. The waiting area is so comfortable. The owners and everyone I met were so nice, professional, and honest.
Kevin and the team are very helpful, knowledgeable, honest and so kind. The turnaround on repairs and level of communication and transparency were second to none.
Great service, and knowledgeable technicians.
They explain every procedure in plain English that they would be doing giving me choices that was great.