Hatch won't unlock on 2000 Toyota Sienna

My wife's van will not open @ the hatch because the remote and interior release will not open the lock. Anyone got any clues on how to get the lock to open? BTW, can't access the lock from outside, guessing have to pull the interior door panel off.

by in Forest Lake, MN on August 12, 2009
1 answer
ANSWER by , December 14, 2009
yes the interior door panel needs to be removed