2000 Toyota Sienna Q&A

2000 Toyota Sienna Question: Hatch won't unlock

My wife's van will not open @ the hatch because the remote and interior release will not open the lock. Anyone got any clues on how to get the lock to open? BTW, can't access the lock from outside, guessing have to pull the interior door panel off. -
Answer 1
yes the interior door panel needs to be removed -