Service was done 2 months ago. Should mechanic pay for the repair if under warranty?
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2000 Mitsubishi Montero Sport Question: Harmonic balance bolt sheered off after cam shaft and crank seals replaced.
Answer #1Greg's Orange Auto (10955 Answers) , Orange, CA - (714) 361-9355globalhelper October 16, 2012, 06:28Master
wow i was a in the same situation after 11 months of cust driving and approx 12k miles and AAA came in and decided i was responsable and we took care of cust at n/c.they based it on the fact that the bolts was removed for repairs and that i should have repl it at that time if there was reason to.didn't like the outcome but i did work and put it behind me. hope this helps
Replycomputerie, October 16, 2012, 06:39Rookie
thanks for your answer. what would it have cost the customer if they had to pay for it? Looking for a ballpark figure in case the dealership wont pay for it.
Replyglobalhelper, October 16, 2012, 07:05Master
i have seen the crankshaft need replacing at a cost of poss 1500.00 to 1800.00 dollars.if dealer did the repair they should accept resp for this. i also know that mine was only labor lost on my end. it cost me approx 400.00 to repair myself.be forceful but nice and exp u know its not your fault but things happen and maybe they should have repl the bolt when the job was done 2 months ago.speek with the service manager only on this matter. maybe you can split the cost with them but only do that if all else fails. good luck
Replycomputerie, October 16, 2012, 07:09Rookie
thanks again for the info. i will try to be assertive but respectful.
Replyglobalhelper, October 16, 2012, 07:13Master
glad i could help. don't take NO for an answer.
Replycomputerie, October 17, 2012, 05:10Rookie
Just letting everyone know the outcome: they covered everything for me. I did not have to be assertive, just patient. Once they realized the fix wasn't too expensive and that my communication on this website proved another mechanic had been held responsible (thanks globalhelper!!) they offered to cover the expense entirely. I'm so glad I took the time to ask my question on this website and that globalhelper took time out of his day to respond. What a great resolution it turned out to be for me thanks to this community!!!!
Replyziptie12, October 17, 2012, 08:28Master
Thanks for letting us know the outcome! & thank you Greg!(I always had faith that someone on the west coast was honest AND didn't have a 'reality' TV show).......sorry..never mind.
Answer #2ziptie12 October 16, 2012, 10:41Master
As global helper has already stated don't take no for an answer. If you have a strong record of service at the dealership , then that is a plus for you. I would imagine their work came with some kind of warranty? 12Mo./12K miles? Also a visual inspection will probably tell you what happened- bolt over-torqued will usually be a 'clean' break and a more sudden oncome of symptoms and failure. The bolt being loose(under-torqued) will most likely be a more gradual degradation and would have had symptoms like vibration, rattling , belt squeel , maybe P/S issues before total failure. Loose condition will also more likely cause more damage to crank end. Either way I hope they take care of it , as globalhelper said , it hurts but IT IS GOOD BUSINESS. ...........IF YA AINT BROKE NUTHIN , YA AINT BEEN WORKING ON 'EM LONG ENOUGH!
Replypushrod, October 16, 2012, 15:42Master
HELL, IN THAT CASE I AM READY TO RETIRE!!
Replyziptie12, October 16, 2012, 17:36Master
Me 2 ,...... never mind.