» » » Harlan Automotive Inc.

Harlan Automotive Inc.

408 N 4th St, Murray, KY 42071 Map & directions

Call Now: (270) 942-1079

See more real customer reviews

About Harlan Automotive Inc.

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
92
Technical Ability (?)
93
Tools & Equipment (?)
86
Customer Service (?)
97
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

The heart and driving force behind Harlan Automotive is owner and ASE Master Tech, Mike Harlan, who has been managing the shop since 1991. As a young man, cars were just his hobby and he went on to receive a degree in biology and chemistry with the intent of going pre-med. Instead of going to medical school though, he decided to open Harlan Automotive, saying he'd rather work on cars than people. Harlan Automotive is a NAPA Auto Care Center that really focuses on catering to their customers' needs by providing Saturday hours, a shuttle service, and a nice waiting room. With high scores on every section of our certification, it's easy to see why we selected Harlan Automotive to join the RepairPal Certified network.

Message from the Shop

Harlan Automotive is a full service repair and service facility. We can handle all foreign and domestic models. We also work on Hybrids. If needed we can offer shuttle service for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Hybrid/Electric Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Transmission Repair

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Child Friendly
Coffee Early Bird Dropoff Extended/Evening Hours Financing
Free Inspection Heated Waiting Room Open Saturday Service Guarantee
Shuttle Towing Wireless Internet

Customer Reviews 14 verified reviews

Sort by: Date | Helpful
Harlan Automotive Inc.
Verified Customer
July 25, 2012

I feel like they are a fair and honest group of individuals and I trust my car with them completely.

Flag This
Harlan Automotive Inc.
Verified Customer
July 25, 2012

They called every step of the way to make sure I was okay with the progression of the repair and they constantly updated the price of the repairs. It's a really good shop. I like it a lot.

Flag This
Harlan Automotive Inc.
Verified Customer
July 23, 2012

He does excellent work at a reasonable price. He is very friendly, very courteous, and I will go back when I need something done.

Flag This
Harlan Automotive Inc.
Verified Customer
July 20, 2012

We were on vacation and we had a challenge. We didn't know the area, and they were recommended by someone who worked at a restaurant. They were fast and kind. The receptionist is great and got us back to our vacation quickly. It was a pleasant experience all around.

Flag This
Harlan Automotive Inc.
Verified Customer
July 18, 2012

I've trusted them for the entire time I've been in Kentucky. They can repair just about anything you can think of. They have great deals on tires and everything.

Flag This
Harlan Automotive Inc.
Verified Customer
July 17, 2012

could not find the root cause of some problems that I was having, and after trying and fixing some things, although they might be needed, still did not fix the reason that I brought the automobile in for in the first place

Flag This
Harlan Automotive Inc.
Verified Customer
July 02, 2012

Verify that the parts are accurate and you're paying the right price for the parts because the price was about four or five hundred more than what they told me it would be until I called them out on it.

Flag This
Harlan Automotive Inc.
Verified Customer
June 29, 2012

Doing business at Harlan is a great, friendly, hometown experience and it's refreshing to be able to do business with the mechanics who are working on your car. I would highly recommend Harlan Automotive.

Flag This
Harlan Automotive Inc.
Verified Customer
June 07, 2012

Great work, fair price, friendly owner and employees

Flag This
Harlan Automotive Inc.
Verified Customer
May 31, 2012

Excellent service and great care.

Flag This
Harlan Automotive Inc.
Verified Customer
May 16, 2012

Great people, great service, great knowledge, great quality...all at a respectable price, you couldn't ask for more.

Flag This
Harlan Automotive Inc.
Verified Customer
May 08, 2012

They estimated my total at $350-400 but ended up costing nearly $700! I was not intending to spend that much but felt I had no choice once they had it in there and working on it already.

Flag This
Harlan Automotive Inc.
Verified Customer
April 26, 2012

The lady at the front desk was extremely rude. I walked into the office and she did not acknowledge that I was there. She picked up the office phone called and talked to a customer, then picked up her cell phone. Finally after she was finished with her phone calls she asked how could she help me. I feel like she could have handled me, the customer, better than she did!

Flag This
Harlan Automotive Inc.
Verified Customer
April 19, 2012

Trusting an automotive center is very hard but after using Harlan Automotive I not only trust them but respect the hard work to make things right all the time

Flag This
Get Directions to Harlan Automotive Inc.
Get Directions
RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:00am to 6:00pm
Sat:7:00am to 12:00pm
Sun:CLOSED
Call Now:

(270) 942-1079

Auto Repair Experience

  1. Mike Harlan, Owner
  2. Established 1998
  3. 4 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 33 Years of Car Repair Experience