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Happy Wallet Quality Auto Repair

(239) 330-6290
153 Verified Reviews
info@HappyWalletAutoRepair.com

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
08:00
13:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M
7:30am to 5:30pm
T
7:30am to 5:30pm
W
7:30am to 5:30pm
Th
7:30am to 5:30pm
F
7:30am to 5:30pm
S
8:00am to 1:00pm

ADDRESS

3661 Mercantile Ave #A
Naples, FL 34104 USA

AUTO REPAIR EXPERIENCE

  • James Washburn, Owner
  • Established 2011
  • 3 ASE Certified Auto Technicians
  • 2 ASE Master Auto Technicians
  • 64 Years of Car Repair Experience

Happy Wallet Quality Auto Repair Reviews

OVERALL RATING

153 Verified Reviews
5 stars
(112)
4 stars
(31)
3 stars
(5)
2 stars
(2)
1 star
(3)
by - Verified Customer April 11, 2017

Great place for auto service. Nice, honest people. Never a problem. What more can you ask for.

by - Verified Customer April 10, 2017

They did it right and on time. Price was very good.

by - Verified Customer April 06, 2017

Friendly and professional service. Less expensive then quoted by the 'brands' car dealership/service department.

by - Verified Customer April 06, 2017

First time we had a need to visit this auto repair shop. Office manager was very polite and efficient. Our car repair was done on time and just as they had quoted. Very clean shop and all the employees were friendly. They gave our car a safety inspection which included brakes, tires and hoses. They even added juice to the windshield washer container. The inspection was free of charge. A nice touch and no high pressure selling here. They go over all work done on your car. Will recommend them to anyone needing auto repairs.

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by - Verified Customer April 04, 2017

Very professional and courteous. Would recommend.

by - Verified Customer April 04, 2017

Happy Wallet did a really good job, finding out what was the problem with my car and fixing it. I'm a female, so it was important that they explained what was done. And also giving me advice of what else needs to be done. I recommend Happy Wallet for anyone for their services.

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by - Verified Customer April 04, 2017

I loved being able to schedule my appointment online. It was easy and efficient. When entering the facility I was greeted with a friendly smile and hello. The waiting room is comfortable and offers free coffee or water. The work was completed in a timely manner and my car was waiting for me right outside the front door- what service!

by - Verified Customer April 04, 2017

First time customer, will be back.

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by - Verified Customer April 03, 2017

Second visit to Happy Wallet. Had a squeaky brake problem after complete brake job on my Lexus at another garage. This garage could not resolve the problem. Happy Wallet took on the challenge and it is now perfect. I'll be back.

by - Verified Customer March 30, 2017

Excellent. Will use them again soon.

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by - Verified Customer March 29, 2017

All in all a good experience. The prices were very fair and the work was completed as scheduled. Would definitely return for the next repair I need completed.

by - Verified Customer March 27, 2017

Always excellent service. I appreciate the respect and honesty of Jim Washburn.

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by - Verified Customer March 26, 2017

Never witnessed an auto repair shop that cared as much for their customer.

by - Verified Customer March 22, 2017

Happy Wallet Quality Auto Service is always good!

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by - Verified Customer March 21, 2017

I'm very satisfied with the entire operation at Happy Wallet. They are clear and concise when explaining the plan for your repair. A professional approach in every way.

by - Verified Customer March 21, 2017

I'm impressed easily, but Happy Wallet really does rock. Impressed with the website and so easy to use. Janet was awesome, what great folks.
-Randy Booher

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by - Verified Customer March 14, 2017

I found Happy Wallet and George my Mechanic (he is now) to be a breath of fresh air in a rather cold, depressing area of owning an automobile. Although I dreaded getting my car repaired, at least I finally found a fair and decent place to get the work done. The work I had done was extensive (timing belt, water pump, seals, belts, battery... in other words the works) and it was done in a timely manner. I am a licenced aircraft mechanic and I am very aware of what it is to do a job correctly. I also know when I m being hoodwinked. All the work was done right and fairly. I had to go back several weeks later for an electrical problem that kept my car from starting, just did not have the time to fix it. George took the time to isolate the problem which was no easy task, a wire under the fuse panel had an internal break in the wiring. It has started everyday since. I do not write many reviews, but I felt so elated with the work I had done at Happy Wallet I had to let you know. Go there you will not be disappointed.

by - Verified Customer March 13, 2017

Excellent repair work. The only issue I have is that there was grease on the inside door handle and on the floor of the drivers side.

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by - Verified Customer March 12, 2017

Happy Wallet knows about cars. Mine is a Volvo.

by - Verified Customer March 08, 2017

Just checked previous work. Set my mind at ease.

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by - Verified Customer March 07, 2017

My experience with the shop was good.

by - Verified Customer March 06, 2017

Excellent service.

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by - Verified Customer March 06, 2017

Work and price was done as explained.

by - Verified Customer March 05, 2017

Excellent service extremely competent.

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by - Verified Customer March 05, 2017

Very nice waiting facility!

by - Verified Customer March 02, 2017

The best customer service I have ever experienced while having my car repaired.

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by - Verified Customer March 01, 2017

Happy Wallet recommended less work than previously recommended by the dealer and with less pressure, so I believe that the work was truly needed. The car was ready when promised and the price was as quoted.

by - Verified Customer March 01, 2017

The car is an older model so I understood that it takes longer to get parts.

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by - Verified Customer February 27, 2017

Just can't praise them enough!! Every staff member is extremely knowledgeable. Couldn't be happier with all the work they have performed for me.. love it!

by - Verified Customer February 27, 2017

It was great, but I think they could do better on the cost for labor.

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by - Verified Customer February 26, 2017

Very courteous and prompt service.

by - Verified Customer February 19, 2017

Outstanding performance! Fair price, on time, very courteous staff. Will continue taking my car to Happy Wallet, in fact, took several business cards to give to friends with my recommendation.
Very best,
Bill

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by - Verified Customer February 19, 2017

Very pleased to find a local garage like this.

by - Verified Customer February 15, 2017

Great job. They found areas of concern and didn't hesitate to show me in person when I questioned it. I have a mechanical background and did question a problem they found. They had no trouble providing proof and they were spot on. Thanks for being so thorough and honest.

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by - Verified Customer February 15, 2017

Excellent customer service.

by - Verified Customer February 14, 2017

Hard to find an honest and fair repair shop...this one is both. I will stay with them for all my repairs.

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by - Verified Customer February 14, 2017

They ran a diagnostic test on my car found out what the problem was , consulted with me and proceeded to complete the repair.very happy with the service and the repair.

by - Verified Customer February 13, 2017

Not fair treatment when I first got there.

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by - Verified Customer February 13, 2017

Very helpful, so much so that we started bringing other cars. Thanks Janet!!

by - Verified Customer February 13, 2017

Too many promises as to when work would be done because of mis-communications with parts suppliers.

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by - Verified Customer February 12, 2017

I received a professional service. Everything was explained in a clear matter. The work was done within the time and cost agreed upon. I will be taking my car to this place for future services.

by - Verified Customer February 08, 2017

decent price, superb customer service,fast!!

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by - Verified Customer February 08, 2017

Excellent.

by - Verified Customer February 06, 2017

They explained to me why the repairs were so expensive. They also explained to me about the problem of getting the necessary part. I was pleased about their explanation.

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by - Verified Customer February 06, 2017

Very happy with the service at the shop.

by - Verified Customer February 05, 2017

The only issue I have with the service done last was that I brought the car in for an oil change and I had a free oil change coupon and when I picked up our car I had to pay for a tire rotation when I didn't ask for one. Furthermore, I have new tires from Walmart where I also bought lifetime tire balance and rotation for free. It was only $21.00 but sometimes it's the principle that matters more ...

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by - Verified Customer February 05, 2017

Highly recommend Happy Wallet Auto Repair. Very accommodating and fair on prices.

by - Verified Customer February 05, 2017

Very good that why I go back time after time

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by - Verified Customer February 05, 2017

Completely satisfied, will recommend to friends and family.

by - Verified Customer February 03, 2017

So accommodating! Will recommend to anyone in need of repairs!

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by - Verified Customer February 02, 2017

Happy with work.

by - Verified Customer January 31, 2017

Love Happy Wallet! Janet was great! Thank you all!

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by - Verified Customer January 29, 2017

We were given an appointment the next day after I called, and it's busy season here in Naples, FL!

by - Verified Customer January 29, 2017

work was done right and on time

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by - Verified Customer January 27, 2017

Excellent service. They were able to fit me in on Saturday, repaired the flat and were very professional and courteous.

by - Verified Customer January 25, 2017

Took the vehicle on time and repaired on time.

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by - Verified Customer January 25, 2017

My car was ready before the promised time and cost a little less than the original quote.
Customer Service was above 10 star quality.

by - Verified Customer January 25, 2017

I really appreciate the technicians going to great efforts to fix a difficult problem. The manager is very good.

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by - Verified Customer January 23, 2017

Very honest. Highly recommended.

by - Verified Customer January 23, 2017

Quick inspection; clear estimate; next day appointment, done half day, drove home & picked up, all nice people, fine impression.

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by - Verified Customer January 22, 2017

the quality of workmanship was proficient! The price was similar to the dealership and higher than quoted due to unexpected complications.?

by - Verified Customer January 16, 2017

Janet is a very nice lady! So far so good with the repairs on my vehicle. The shop seems honest and fair.

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by - Verified Customer January 13, 2017

I think they're very good but also very expensive.

by - Verified Customer January 10, 2017

My car had a serious problem. Happy Wallet personnel suggested that I sell the car, instead of trying to convince me to fix it. Fixing would cost more than the market price for that car. Honesty is priceless.

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by - Verified Customer January 10, 2017

Professional and pleasant to deal with. Will be a shop I will deal with again.

by - Verified Customer January 09, 2017

Perfectly a pleasant experience. Highly recommended and I will return.

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by - Verified Customer January 08, 2017

Very efficient!

by - Verified Customer January 05, 2017

Good job. Good people.

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by - Verified Customer January 05, 2017

A little expensive, but good work.

by - Verified Customer January 04, 2017

We dropped off our car with several problems one was fixed the other was not. TPMS light was on so I said I wanted it fixed. Picked up the car and the light was not fixed. Was told we would have to pay $49.99 for a second diagnostic test. We would have to schedule another trip in. Very unhappy with the service that we received.

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by - Verified Customer January 03, 2017

Very good.

by - Verified Customer January 03, 2017

Happy Wallet was great. They helped me throughout my fix and I appreciate their shop greatly. I will have another car for them in a couple of months.

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by - Verified Customer January 02, 2017

Very friendly staff and Jim is simply the best mechanic. He won't do work unless it's necessary.

by - Verified Customer January 02, 2017

Very nice people. Only issue was a belt that was replaced that had be tightened or adjusted now twice since original repair. But I would go back. Love the name!

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by - Verified Customer December 28, 2016

I always get good service at Happy Wallet Auto Repair. Just purchased a classic Mustang that I'm going to have Jim work on!

by - Verified Customer December 18, 2016

I was very pleased with the whole experience from the first phone call to schedule an appointment to completion of the work done on the car. I will return for any and all future work on my car.

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by - Verified Customer December 11, 2016

I was really happy with the service. Price in the estimate was exactly what I paid. I got my car back earlier then expected and was updated on what was done. I will be back.

by - Verified Customer December 08, 2016

Good first time experience.

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by - Verified Customer December 06, 2016

I just love the whole team, especially Gloria.

by - Verified Customer December 05, 2016

Excellent!

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by - Verified Customer December 04, 2016

I have been going here for several years now. They are always respectful and spot on. A pleasure to deal with.

by - Verified Customer December 01, 2016

Happy Wallet always does everything in a timely fashion and never shorts you on quality. They explain everything to you whenever you have questions and go the extra mile to explain everything to you even when you decide not to ask. A very quality shop, one of the best in Naples and one I will always go to.

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by - Verified Customer December 01, 2016

Wonderful experience!

by - Verified Customer November 30, 2016

GREAT SERVICE. WILL RECOMMEND TO EVERYONE. FROM COUNTER, GLORIA TO MECHANIC/OWNER JIM.

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by - Verified Customer November 29, 2016

Very Nice Experience.

by - Verified Customer November 29, 2016

As discussed, my car was returned a mess. The interior was dirty and the tires and wheels were dirty. The lights were turned off. The steering wheel and seat adjustment was changed. It took several cleanings to get the new tires clean and black and to get the grease and grim off of the wheels. I've offered to have a discussion with the owner to discuss improvements on the back end of the value stream. I very much like to have our cars serviced at Happy Wallet and I always recommend Happy Wallet to others, but there are a few steps in the overall service process, which need to be improved.

Thank you, Rod Baxter 239.250.5959

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by - Verified Customer November 28, 2016

Good service.

by - Verified Customer November 24, 2016

Very professional, thorough and courteous. Excellent work!

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by - Verified Customer November 22, 2016

Excellent customer service, and great job with the repair our car needed.

by - Verified Customer November 21, 2016

Very good thank you!

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by - Verified Customer November 21, 2016

Very friendly and knowledgable.

by - Verified Customer November 20, 2016

The shop receptionist was friendly and informative. The shop personal correctly evaluated the problem and implemented the correct solution.

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by - Verified Customer November 18, 2016

Called shop on Friday morning sharing unexplained water was rapidly dripping from beneath the car. Was asked to bring car ASAP.
Radiator and fan cracked and needed replaced.
Called various places for appropriate parts, prices and delivery times. Parts to be delivered that day and morning of following day. Thought would have car ready by following afternoon if all went as planned. Arrangements made for car rental.
Returned following afternoon after receiving call car ready.
Indeed it was.............and continues to be problem free once again.........
Once again, thousands of kudos to Jim and Janet for 'making it happen'..........AGAIN!!!

by - Verified Customer November 17, 2016

Gloria was very informative and professional.

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by - Verified Customer November 14, 2016

If my auto needs repairs. I will ONLY go back to Happy Wallet.

by - Verified Customer November 14, 2016

I have always been more than pleased with service from Happy Wallet. Even before Jim had this. He and his staff are honest and hard working. Many stars to them.

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by - Verified Customer November 11, 2016

Courteous, kind and efficient.

by - Verified Customer November 10, 2016

A fair place to take your car. Good work.

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by - Verified Customer November 07, 2016

This place is the best place to get your car fixed. The prices are fair and the customer service worker Gloria is the best. She's very respectful and I love her attitude. She always willing to help you and find you the best technician for your car, this place is awesome!

by - Verified Customer November 06, 2016

Fast, professional service.

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by - Verified Customer November 06, 2016

Good folks. I recommend.

by - Verified Customer November 06, 2016

Good.

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by - Verified Customer November 03, 2016

This place was recommended to me by a friend and is very nice and has very helpful people working here.The girl behind the front desk was amazing and helped me fix a car key. She went above and beyond. Sorry I forgot her name.

by - Verified Customer November 03, 2016

Great service with smiles.

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by - Verified Customer November 01, 2016

Pretty good. The receptionist is Awesome and Wonderful!

by - Verified Customer September 23, 2016

Towed my truck to the shop late Thursday evening. Picked up my truck at 5 on Friday(the next day). Got me back on the road where I need to be!!!!

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by - Verified Customer September 22, 2016

Excellent in all categories of Vehicle Maintenance. Dependable, Honest, Trustworthy!!!

by - Verified Customer September 22, 2016

Great customer service and great job fixing my car.

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by - Verified Customer September 22, 2016

Friendly customer service

by - Verified Customer September 19, 2016

Everything done properly and at the estimated price.

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by - Verified Customer September 19, 2016

Great customer service, great work on my car.

by - Verified Customer September 16, 2016

Great price and knowledgeable staff.

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by - Verified Customer September 15, 2016

Everyone at the shop was extremely knowledgeable, professional and genuinely want to help and do the right thing.

by - Verified Customer September 15, 2016

Great service, very professional, good with follow up. Knowledgeable and familiar with Mercedes and much less expensive than the dealership. Happy, happy, happy!

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by - Verified Customer September 15, 2016

Outstanding Experience.

by - Verified Customer September 14, 2016

Always. happy with the service I receive!

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by - Verified Customer September 14, 2016

We love happy wallet! Always honest and quality work!

by - Verified Customer September 13, 2016

I'm always able to get in when needed and even dropped off at my work

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by - Verified Customer September 12, 2016

Car still has one of the problems it went in with . I was told to drive it a while and the computer ( MAY ) reset.

by - Verified Customer September 12, 2016

Friendly service, fair price, but quality and attention to detail is not the best.

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by - Verified Customer September 07, 2016

The people are very knowledgeable and friendly.
Happy wallet has the best service we have ever had.

by - Verified Customer September 07, 2016

Good service.

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by - Verified Customer September 07, 2016

It was great.

by September 06, 2016

excellent!

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by - Verified Customer August 31, 2016

You folks squeezed me in as a walk in appointment and diagnosed a problem with my car which resulted in me going back to the dealership (where the problem began) and having them repair my car at no charge. I would have never discovered the mistake they made without it being caught by your mechanics. I more than appreciated the help I received and I will return to Happy Wallet for my future car repairs and maintenance. Thanks again.

by - Verified Customer April 21, 2015

They do very good work and I will continue to go there.

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by - Verified Customer April 21, 2015

They did good work, they are close to where I work and I love the work they do.

by - Verified Customer April 20, 2015

I was happy with what they did, and they did very good work.

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by - Verified Customer April 20, 2015

Very informative, accurate, and they did good work. That's why I would recommend them.

by April 20, 2015

I am satisfied with them.

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by - Verified Customer April 19, 2015

The people there were very friendly, they explained exactly what they would do and what is wrong with it and how much it would cost. My brother-in-law recommended them. I am satisfied with their service one hundred percent and I would go back to them again. I got four new tires there, and they got it done on time.

by - Verified Customer April 19, 2015

I am satisfied with the service and they are very good at what they do.

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by - Verified Customer April 19, 2015

I thought their prices were reasonable and they were very professional.

by - Verified Customer April 16, 2015

Too expensive.

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by - Verified Customer April 15, 2015

They do good work and I am very satisfied with their service. They call me on time and they get the work done quickly.

by - Verified Customer April 14, 2015

They are very good, they do a good job. They are fair and they don't do any extra work that isn't needed.

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by - Verified Customer April 14, 2015

I was happy with the service and their prices. I think that they are honest, they are quick and very efficient.

by - Verified Customer April 13, 2015

They are great mechanics. I have been using them for years, sending ten or fifteen customers to them. Great mechanics, great service. Everything is great.

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by - Verified Customer April 12, 2015

Everything is always done right. They are good, personable and they never try to screw you over. They are the most trustworthy people I have ever met.

by - Verified Customer April 12, 2015

They know what they are doing, they are honest and their prices seem to be very fair.

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by - Verified Customer April 09, 2015

They just do good work and I like how he does the work and doesn't take advantage of me. I have things needed to be done, and he tells me what needs to be done and I appreciate that. They just do good work, friendly, trustworthy, and honest.

by - Verified Customer April 08, 2015

I went in there without an appointment and they were able to squeeze me in. They fixed the problem, and I left happy.

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by April 08, 2015

I think that they are the best repair garage in town. I think they are the most honest people that I have ever dealt with. Their prices are very fair.

by - Verified Customer April 06, 2015

I have always had good service. The best service and the price is very good.

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by - Verified Customer April 05, 2015

They were really nice, friendly and they did a good job on my car.

by - Verified Customer April 02, 2015

The previous service has been flawless, they found certain difficulties that others couldn't and like their name Happy Wallet their prices are reasonable. I brought in my 1975 convertible and another outfit could not repair the high speed on the blower, even after removing the entire dash board at a high cost. The other people didn't bother to turn it on to see if it worked. Happy Wallet knew there were two fuses that led to the blower and the one to the high speed had blown up. After paying three to four hundred dollars to the other outfit, I believe my charge from them amounted to fifteen dollars. They know what they are doing and they don't rip you off.

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by April 01, 2015

He has good prices and does good work. Good location.

by - Verified Customer April 01, 2015

I am very happy with the service there. They are reasonably priced, and they do a good job.

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by - Verified Customer April 01, 2015

They are very good. They have good prices, they do very good work and they were recommended to me by my employer.

by April 01, 2015

I feel that they work very quickly and speak so I can understand, they don't talk shop, they explain things that go together. They explain things well, not complicated.

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Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
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AMENITIES

  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Open Saturday
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
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AFFILIATIONS

  • ASE Blue Seal
  • NAPA
  • iATN

MESSAGE FROM THE SHOP

Recently awarded the prestigious 'Blue Seal of Excellence' designation by the National Institute for Automotive Service Excellence, Happy Wallet Quality Auto Repair is now the only full-service independent automotive repair and service facility with this distinction in Naples.

At Happy Wallet Quality Auto Repair, we focus on a positive, customer experience and aim to educate and advise you in a no-pressure environment. We are a "Certified Ask Patty" women's shop.

We feature nine bays, two computerized alignment machines and a state-of-the-art customer lobby with educational videos, business center, WiFi, current magazines, clean restroom, beverage cart with organic coffee, tea, bottled water, snacks.

Co-Owners James and Janet Washburn are long-time residents of Naples. Jim moved here from Columbia City, IN, back in 1972 and Janet from Chicago, IL, in 1989. Jim has been an ASE Master Certified Technician for over 35 years. As shop foreman, he oversees the all-ASE certified team.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
97
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
95
CUSTOMER AMENITIES
95

Happy Wallet Quality Auto Repair has been serving the community of Naples and the surrounding area since 2011. Over these years they have developed a loyal following of satisfied customers who described this shop to us as: "flawless”, “friendly”, “trustworthy”, “efficient” and "professional". This location features a team of automotive professionals whose commitment to ongoing training and ASE Certifications ranks with the best. An investment in tools and diagnostic equipment help make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, rental vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.


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