Happy Wallet Quality Auto Repair

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info@HappyWalletAutoRepair.com
3661 Mercantile Ave #A
Naples, FL 34104 USA
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07:30
17:30
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07:30
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08:00
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CLOSED NOW
Th
7:30am to 5:30pm
CLOSED NOW
Su
Closed
Th
7:30am to 5:30pm
M
7:30am to 5:30pm
F
7:30am to 5:30pm
T
7:30am to 5:30pm
S
8:00am to 1:00pm
W
7:30am to 5:30pm
Call now:
(239) 330-6290
45 Verified Reviews

Auto Repair Experience

  • James Washburn, Owner
  • Established 2011
  • 3 ASE Certified Auto Technicians
  • 2 ASE Master Auto Technicians
  • 64 Years of Car Repair Experience
RepairPal Scorecard

Happy Wallet Quality Auto Repair has been serving the community of Naples and the surrounding area since 2011. Over these years they have developed a loyal following of satisfied customers who described this shop to us as: "flawless”, “friendly”, “trustworthy”, “efficient” and "professional". This location features a team of automotive professionals whose commitment to ongoing training and ASE Certifications ranks with the best. An investment in tools and diagnostic equipment help make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, rental vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.

Details

Auto Repair Experience

  • James Washburn, Owner
  • Established 2011
  • 3 ASE Certified Auto Technicians
  • 2 ASE Master Auto Technicians
  • 64 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Open Saturday
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • ASE Blue Seal
  • NAPA
  • iATN

Message from the Shop

Recently awarded the prestigious 'Blue Seal of Excellence' designation by the National Institute for Automotive Service Excellence, Happy Wallet Quality Auto Repair is now the only full-service independent automotive repair and service facility with this distinction in Naples.

At Happy Wallet Quality Auto Repair, we focus on a positive, customer experience and aim to educate and advise you in a no-pressure environment. We are a "Certified Ask Patty" women's shop.

We feature nine bays, two computerized alignment machines and a state-of-the-art customer lobby with educational videos, business center, WiFi, current magazines, clean restroom, beverage cart with organic coffee, tea, bottled water, snacks.

Co-Owners James and Janet Washburn are long-time residents of Naples. Jim moved here from Columbia City, IN, back in 1972 and Janet from Chicago, IL, in 1989. Jim has been an ASE Master Certified Technician for over 35 years. As shop foreman, he oversees the all-ASE certified team.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

82 Verified Reviews
5 stars
(64)
4 stars
(14)
3 stars
(1)
2 stars
(1)
1 star
(2)
by - Verified Customer January 03, 2017

Happy Wallet was great. They helped me throughout my fix and I appreciate their shop greatly. I will have another car for them in a couple of months.

by - Verified Customer January 03, 2017

Very good.

by - Verified Customer January 04, 2017

We dropped off our car with several problems one was fixed the other was not. TPMS light was on so I said I wanted it fixed. Picked up the car and the light was not fixed. Was told we would have to pay $49.99 for a second diagnostic test. We would have to schedule another trip in. Very unhappy with the service that we received.

by - Verified Customer January 05, 2017

Good job. Good people.

by - Verified Customer January 02, 2017

Very nice people. Only issue was a belt that was replaced that had be tightened or adjusted now twice since original repair. But I would go back. Love the name!

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by - Verified Customer January 02, 2017

Very friendly staff and Jim is simply the best mechanic. He won't do work unless it's necessary.

by - Verified Customer December 28, 2016

I always get good service at Happy Wallet Auto Repair. Just purchased a classic Mustang that I'm going to have Jim work on!

by - Verified Customer December 18, 2016

I was very pleased with the whole experience from the first phone call to schedule an appointment to completion of the work done on the car. I will return for any and all future work on my car.

by - Verified Customer December 11, 2016

I was really happy with the service. Price in the estimate was exactly what I paid. I got my car back earlier then expected and was updated on what was done. I will be back.

by - Verified Customer November 03, 2016

This place was recommended to me by a friend and is very nice and has very helpful people working here.The girl behind the front desk was amazing and helped me fix a car key. She went above and beyond. Sorry I forgot her name.

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by - Verified Customer December 08, 2016

Good first time experience.

by - Verified Customer November 29, 2016

Very Nice Experience.

by - Verified Customer December 01, 2016

Happy Wallet always does everything in a timely fashion and never shorts you on quality. They explain everything to you whenever you have questions and go the extra mile to explain everything to you even when you decide not to ask. A very quality shop, one of the best in Naples and one I will always go to.

by - Verified Customer November 29, 2016

As discussed, my car was returned a mess. The interior was dirty and the tires and wheels were dirty. The lights were turned off. The steering wheel and seat adjustment was changed. It took several cleanings to get the new tires clean and black and to get the grease and grim off of the wheels. I've offered to have a discussion with the owner to discuss improvements on the back end of the value stream. I very much like to have our cars serviced at Happy Wallet and I always recommend Happy Wallet to others, but there are a few steps in the overall service process, which need to be improved.

Thank you, Rod Baxter 239.250.5959

by - Verified Customer December 04, 2016

I have been going here for several years now. They are always respectful and spot on. A pleasure to deal with.

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by - Verified Customer December 06, 2016

I just love the whole team, especially Gloria.

by - Verified Customer December 05, 2016

Excellent!

by - Verified Customer November 30, 2016

GREAT SERVICE. WILL RECOMMEND TO EVERYONE. FROM COUNTER, GLORIA TO MECHANIC/OWNER JIM.

by - Verified Customer December 01, 2016

Wonderful experience!

by - Verified Customer November 22, 2016

Excellent customer service, and great job with the repair our car needed.

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by - Verified Customer November 10, 2016

A fair place to take your car. Good work.

by - Verified Customer November 03, 2016

Great service with smiles.

by - Verified Customer November 07, 2016

This place is the best place to get your car fixed. The prices are fair and the customer service worker Gloria is the best. She's very respectful and I love her attitude. She always willing to help you and find you the best technician for your car, this place is awesome!

by - Verified Customer November 17, 2016

Gloria was very informative and professional.

by - Verified Customer November 28, 2016

Good service.

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by - Verified Customer November 06, 2016

Fast, professional service.

by - Verified Customer November 21, 2016

Very friendly and knowledgable.

by - Verified Customer November 14, 2016

I have always been more than pleased with service from Happy Wallet. Even before Jim had this. He and his staff are honest and hard working. Many stars to them.

by - Verified Customer November 11, 2016

Courteous, kind and efficient.

by - Verified Customer November 06, 2016

Good.

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by - Verified Customer November 18, 2016

Called shop on Friday morning sharing unexplained water was rapidly dripping from beneath the car. Was asked to bring car ASAP.
Radiator and fan cracked and needed replaced.
Called various places for appropriate parts, prices and delivery times. Parts to be delivered that day and morning of following day. Thought would have car ready by following afternoon if all went as planned. Arrangements made for car rental.
Returned following afternoon after receiving call car ready.
Indeed it was.............and continues to be problem free once again.........
Once again, thousands of kudos to Jim and Janet for 'making it happen'..........AGAIN!!!

by - Verified Customer November 14, 2016

If my auto needs repairs. I will ONLY go back to Happy Wallet.

by - Verified Customer November 06, 2016

Good folks. I recommend.

by - Verified Customer November 01, 2016

Pretty good. The receptionist is Awesome and Wonderful!

by - Verified Customer November 20, 2016

The shop receptionist was friendly and informative. The shop personal correctly evaluated the problem and implemented the correct solution.

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by - Verified Customer November 24, 2016

Very professional, thorough and courteous. Excellent work!

by - Verified Customer November 21, 2016

Very good thank you!

by - Verified Customer September 23, 2016

Towed my truck to the shop late Thursday evening. Picked up my truck at 5 on Friday(the next day). Got me back on the road where I need to be!!!!

by - Verified Customer September 22, 2016

Excellent in all categories of Vehicle Maintenance. Dependable, Honest, Trustworthy!!!

by - Verified Customer September 22, 2016

Great customer service and great job fixing my car.

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by - Verified Customer September 22, 2016

Friendly customer service

by - Verified Customer September 19, 2016

Everything done properly and at the estimated price.

by - Verified Customer September 19, 2016

Great customer service, great work on my car.

by - Verified Customer September 16, 2016

Great price and knowledgeable staff.

by - Verified Customer September 15, 2016

Everyone at the shop was extremely knowledgeable, professional and genuinely want to help and do the right thing.

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by - Verified Customer September 15, 2016

Great service, very professional, good with follow up. Knowledgeable and familiar with Mercedes and much less expensive than the dealership. Happy, happy, happy!

by - Verified Customer September 15, 2016

Outstanding Experience.

by - Verified Customer September 14, 2016

Always. happy with the service I receive!

by - Verified Customer September 14, 2016

We love happy wallet! Always honest and quality work!

by - Verified Customer September 13, 2016

I'm always able to get in when needed and even dropped off at my work

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by - Verified Customer September 12, 2016

Friendly service, fair price, but quality and attention to detail is not the best.

by - Verified Customer September 12, 2016

Car still has one of the problems it went in with . I was told to drive it a while and the computer ( MAY ) reset.

by - Verified Customer September 07, 2016

The people are very knowledgeable and friendly.
Happy wallet has the best service we have ever had.

by - Verified Customer September 07, 2016

It was great.

by - Verified Customer September 07, 2016

Good service.

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by September 06, 2016

excellent!

by - Verified Customer August 31, 2016

You folks squeezed me in as a walk in appointment and diagnosed a problem with my car which resulted in me going back to the dealership (where the problem began) and having them repair my car at no charge. I would have never discovered the mistake they made without it being caught by your mechanics. I more than appreciated the help I received and I will return to Happy Wallet for my future car repairs and maintenance. Thanks again.

by - Verified Customer April 21, 2015

They do very good work and I will continue to go there.

by - Verified Customer April 21, 2015

They did good work, they are close to where I work and I love the work they do.

by April 20, 2015

I am satisfied with them.

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by - Verified Customer April 20, 2015

Very informative, accurate, and they did good work. That's why I would recommend them.

by - Verified Customer April 20, 2015

I was happy with what they did, and they did very good work.

by - Verified Customer April 19, 2015

The people there were very friendly, they explained exactly what they would do and what is wrong with it and how much it would cost. My brother-in-law recommended them. I am satisfied with their service one hundred percent and I would go back to them again. I got four new tires there, and they got it done on time.

by - Verified Customer April 19, 2015

I am satisfied with the service and they are very good at what they do.

by - Verified Customer April 19, 2015

I thought their prices were reasonable and they were very professional.

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by - Verified Customer April 16, 2015

Too expensive.

by - Verified Customer April 15, 2015

They do good work and I am very satisfied with their service. They call me on time and they get the work done quickly.

by - Verified Customer April 14, 2015

They are very good, they do a good job. They are fair and they don't do any extra work that isn't needed.

by - Verified Customer April 14, 2015

I was happy with the service and their prices. I think that they are honest, they are quick and very efficient.

by - Verified Customer April 13, 2015

They are great mechanics. I have been using them for years, sending ten or fifteen customers to them. Great mechanics, great service. Everything is great.

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by - Verified Customer April 12, 2015

Everything is always done right. They are good, personable and they never try to screw you over. They are the most trustworthy people I have ever met.

by - Verified Customer April 12, 2015

They know what they are doing, they are honest and their prices seem to be very fair.

by - Verified Customer April 09, 2015

They just do good work and I like how he does the work and doesn't take advantage of me. I have things needed to be done, and he tells me what needs to be done and I appreciate that. They just do good work, friendly, trustworthy, and honest.

by - Verified Customer April 08, 2015

I went in there without an appointment and they were able to squeeze me in. They fixed the problem, and I left happy.

by April 08, 2015

I think that they are the best repair garage in town. I think they are the most honest people that I have ever dealt with. Their prices are very fair.

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by - Verified Customer April 06, 2015

I have always had good service. The best service and the price is very good.

by - Verified Customer April 05, 2015

They were really nice, friendly and they did a good job on my car.

by - Verified Customer April 02, 2015

The previous service has been flawless, they found certain difficulties that others couldn't and like their name Happy Wallet their prices are reasonable. I brought in my 1975 convertible and another outfit could not repair the high speed on the blower, even after removing the entire dash board at a high cost. The other people didn't bother to turn it on to see if it worked. Happy Wallet knew there were two fuses that led to the blower and the one to the high speed had blown up. After paying three to four hundred dollars to the other outfit, I believe my charge from them amounted to fifteen dollars. They know what they are doing and they don't rip you off.

by - Verified Customer April 01, 2015

I am very happy with the service there. They are reasonably priced, and they do a good job.

by - Verified Customer April 01, 2015

They are very good. They have good prices, they do very good work and they were recommended to me by my employer.

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by April 01, 2015

I feel that they work very quickly and speak so I can understand, they don't talk shop, they explain things that go together. They explain things well, not complicated.

by April 01, 2015

He has good prices and does good work. Good location.

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