They are polite.
I've had my car in twice and they were never friendly and it seemed like I was putting them out.
Brian who dealt with me on a couple different occasions is awful. Don't want to subject anyone to him.
Excellent customer service.
Very good service & communication.
I drove to the dealer to get my keys fixed (due to recall) and was told the parts were wrong. They couldn't call me cause they didn't have my phone number, had been a previous customer. Waited over a month and no call. Called and told could come in for repair.
The work is solid and reliable. I find the company to be trustworthy.
I was not given an estimate before they did diagnositcs. I was not told there would be any charge for a warranty issue I brought the car in for.
I just recently recommended Hall Automotive to a friend for body work/repair after a deer accident. I have been a Hall customer since approximately 16 years, and continue to be Service department customer I have trust I the quality and thoroughness of the work. From Mike Davis at the front desk to Neil and Steve in the service area, as well as Kent and John in the Body shop department, . They are always professionals, thorough, detail-oriented, and accommodating. I always recommend them highly based on my experience.
I had good service done in a timely manner.
Each time I've been there, everyone I encountered was welcoming and helpful. The work has always been A-One.
Service is good, online scheduling does not work. Limited hours (last appointment @ 4:00 and no Saturdays), difficult for people who work during the week to schedule quick, routine services.
No problems, nothing wrong.
Overall they do a pretty good job.
Good service. Very straight forward. High confidence level.
Everyone at Hall is always friendly, professional, thorough, and reasonable. What more could one ask?
Fair, honest and timely.
Always honest and work is of excellent quality. A great group of folks to work with.
Everyone was so nice and was able to get me to work on time. :)
Incredibly fast repairs and good price.
The body shop manager is awesome. :)
The work is done correctly, quickly and is reasonably priced.
Great service. Friendly employees.
Quick service, reasonable pricing.
Great people, excellent service, good prices, great location.
Always going above and beyond. Doing the little things not asked.
We are always able to get in for service on time and are treated respectfully.
First class service.
I have usually had good service from Hall's but had a bad experience this time. I was told it would take an hour as usual but when I followed up after 70 minutes, I was told that it would be 30 minutes more. Turned out that another customer's car gave them problems but they never came and told us about the delays - no communication at all until I followed up. There was no excuse for that. That poor woman ended up being there for 2 1/2 hours for an oil change instead on the one hour they promised her. They did give me the tire rotation for free after I complained. I will give them that - they stepped up finally.
Wait time is long and service is not always that great.
I was told I didn't need an appointment when I called. When I got there I was yelled at because I didn't have an appointment.
I took my vehicle in for an oil change. My vehicle requires extra oil, I was assured that the oil was added. A few weeks later the check engine light came on. I checked the oil level an it was a few quarts low. I had to go out and purchase more oil.
I have always been pleased with there service.