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Hagen's Automotive

5825 Louetta Rd, Spring, TX 77379 Map & directions

Call Now: (713) 999-4478

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About Hagen's Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability (?)
100
Tools & Equipment (?)
93
Customer Service (?)
93
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Hagen's Automotive was established by Steve Hagen in 2002. Steve is an experienced ASE Certified Master Technician who after many years working his way up in the automotive field decided to open his own shop. Steve works hard to mentor his staff in the best practices for automotive repair. He provides his crew with ongoing training and some of the best automotive tools and computer diagnostic equipment available to make complex repairs to your late model vehicles. This RepairPal Certified shop is capable of preforming advance computer reprogramming for most makes and models. For your peace of mind they stand behind their work for 24-months / 24,000-miles. Shuttle service, rental cars, early bird drop off, and a clean comfortable waiting area with wireless Internet is available for your convenience.

Message from the Shop

We work to establish a relationship with our customers first.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Ram
Saab Saturn Scion
Smart Subaru Suzuki
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Hybrid/Electric
Muffler & Exhaust Oil Change & Lube Roadside Assistance Scheduled Maintenance
Service & Repair Timing Belts Transmission Repair Windshield/Glass

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Child Friendly
Coffee Early Bird Dropoff Extended/Evening Hours Free Inspection
Gas/Diesel Open Saturday Rental Car Se Habla Espanol
Service Guarantee Shuttle Towing Warranty Accepted
Wireless Internet

Customer Reviews 15 verified reviews

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Hagen's Automotive
Verified Customer
February 16, 2014

Excellent services & quality of work.

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Hagen's Automotive
Verified Customer
December 31, 2013

They have good service, they're helpful and reasonably priced and they actually help you.

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Hagen's Automotive
Verified Customer
December 30, 2013

Honest, dependable service.

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Hagen's Automotive
Verified Customer
December 22, 2013

I have been going there for ten years and I am pleased with their work. They are always upfront on what they are going to do.

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Hagen's Automotive
Verified Customer
December 19, 2013

They are always on time, they are kind, understand the issue, and are easy to work with.

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Hagen's Automotive
Verified Customer
December 19, 2013

The people there are always nice. They always explain what work needs to be done before they do the work, and I just like the way they handle themselves.

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Hagen's Automotive
Verified Customer
December 19, 2013

They are honest. They are fair priced. I trust them with my vehicle. They are timely.

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Hagen's Automotive
Verified Customer
December 19, 2013

They took four days for a two day job. Also they didn't do everything they said they would do.

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Hagen's Automotive
Verified Customer
December 19, 2013

They are fair and honest. They have reasonable prices.

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Hagen's Automotive
Verified Customer
December 17, 2013

They did what they say they are going to do. There are items I needed to check out, they checked them out and adjusted it but no charge. The price they quoted was what I was charged.

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Hagen's Automotive
Verified Customer
December 11, 2013

Very courteous and very confident. Good price.

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Hagen's Automotive
Verified Customer
November 28, 2013

The first thing is that they don't do unnecessary repairs. Steve Hagen is honest and fair, he says this is what needs done now and this can wait. He doesn't do work that doesn't need to be done, he is realistic on the time frame, and he keeps me informed on cost and time. The last time I was in there I needed 1500 dollars worth of work done since I hadn't had work done in 5 years, because I didn't have possession of the vehicle. I appreciate that he let me wait to do the repairs until I had the money. I've been doing business with them since December of 2004 and I've never taken my vehicle anywhere else, I have had no wrecks but they did have to do some body work because I tore up the front end of my van, I recommend them to everyone. He does all the work on all three of my cars.

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Hagen's Automotive
Verified Customer
November 12, 2013

I would say because I have used Hagen's for several years and have been totally satisfied. He is morally grounded and I have never had any reason to doubt his opinion or trustworthiness. The only reason I would take my car there is because he has done a great job and I see no reason to take my car elsewhere.

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Hagen's Automotive
Verified Customer
November 10, 2013

They are honest and keep the cost down.

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1 verified customer did not leave comments but provided this rating:

(1) by 1 verified reviewer
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Hours of Operation
Mon - Fri:7:00am to 6:00pm
Call Now:

(713) 999-4478

Auto Repair Experience

  1. Steve Hagen, Owner
  2. Established 2002
  3. 3 Auto Repair Mechanics on Staff
  4. 1 ASE Master Auto Technicians
  5. 48 Years of Car Repair Experience