The first thing is that they don't do unnecessary repairs. Steve Hagen is honest and fair, he says this is what needs done now and this can wait. He doesn't do work that doesn't need to be done, he is realistic on the time frame, and he keeps me informed on cost and time. The last time I was in there I needed 1500 dollars worth of work done since I hadn't had work done in 5 years, because I didn't have possession of the vehicle. I appreciate that he let me wait to do the repairs until I had the money. I've been doing business with them since December of 2004 and I've never taken my vehicle anywhere else, I have had no wrecks but they did have to do some body work because I tore up the front end of my van, I recommend them to everyone. He does all the work on all three of my cars.