Everyone at the shop was kind and informative. I got what work I needed to be done.
GT Automotive has taken care of me for the last 7 or 8 years.
Every interaction was positive.
I trust this shop.
GT Automotive has always been very good to me.
Everything was great.
I just needed an oil change and you're the first place I wanted to go because of friendly service and such professional employees. Thank you for always being accommodating with such ease.
Very helpful and conscious of my time as a waiting customer.
I appreciate getting educated about what recommendations are being made for my vehicle and why, and this was the only place you guys may have been lacking.
Always excellent, professional work done by friendly, courteous staff.
Fast and efficient. Just one thing. My 2012 Acura TL had the service code B12, which includes a tire rotation. The code was cleared but the tires were not rotated. I should have mentioned that I wanted it done, but I figured that the techs would know what the code indicated. I was not charged for it, and I should have looked at the receipt before I left. Otherwise I am happy and will return next time I need an oil change.
They are very nice and competent.
The service was amazing. Everything was explained with no question needed to be asked.
Great experience. Had to take my vehicle back for some adjustments but they were very professional about it. Thanks again.
Along with the repair, an oil change was to be done but there was no indication that car had been vacuumed and no sticker in the window stating when the next service would be required so not certain it was completed. Paid for an oil change so hope it was done.
Everything was done as requested, and the car is back in proper running capacity.
GT always treats us fairly and we can always count on them. Thanks again!
They didn't charge me when I asked them to check the battery. They tested and cleaned the cables all for free!
I appreciate the professionalism of the staff at GT. I have brought my car to GT since I purchased it and have never been disappointed.
I just brought the car in for an oil change. I always come to GT. The wait was less time than expected. The only thing I noticed later was that the maintenance light came on--that had not been reset and also, (first time this has happened), the mileage sticker had me coming back in 45,000 miles instead of 5,000. I had to pen in a correction there.
I had a nice time in the waiting room. The large fish tank is calming and makes the wait time seem less noticeable.
They communicated very well from the get go. I chose to have some repairs done there and some on our own to save money, and I was not pressured in any way or made to feel like that was a bad choice. The work was completed in a timely manner. Thank you!
The technician was knowledgeable about the problem and did a good job fixing it and gave me a detailed explanation.
Just had an oil change, was satisfied with everything.
On the spot renewal was a great service provided. Thanks!
Very knowledgeable staff and gave me confidence in their diagnosis. Not given updates as promised.
They were great.
It was great!
Great customer service. Clean shop and was very fast.
Thanks! You are the greatest!
He asked me if I want to replace my highlight things. I said another time. It nice to know what needs to be fixed. I will come back when I get my next paycheck.
Overall, service was great. It didn't take long for it to be repaired. The guy explained the problems and the solutions well. The only problem I had after was that the car makes a tiny little squeaking noise that it didn't do before.
Car was damaged while in GT's care but they resolved the problem.
Efficient, timely, excellent feeling from the experience. Thank you for being in business.
I was having trouble finding where a noise was coming from. GT found it and repaired it quickly and I was done that afternoon. Thanks to my service adviser Nate and technician Dave my car and I are happy!
The work is always done quickly and the guys are very professional. Been coming in for years!
They know who I am and are good to me.
Very grateful for the courteous service.
GT Automotive is the place to go for anything your car needs. They are thorough, respectful and good at anything they do.
I was overcharged and the work performed was not to my satisfaction.
I'm satisfied with the customer service.
Seth and the gang have always been upfront and honest with me. When there are things I don't necessarily understand, I ask for clarification and it is provided. They are nice guys, not in it to rob you but to do a good job and foster a lasting relationship. They are not the cheapest shop in town, but I trust them and they have always done a nice job. Will continue to take my Japanese vehicles here.
Honest and provided great service! I would definitely recommend GT.
The work that was done was done to my satisfaction, but one thing was that the alignment after the repairs were done was not completed as it was promised due to lack of complete communication from employee to employee. I took the vehicle to another place to have the alignment checked and properly aligned it. Given the work wasn't done after the repairs at the shop and I was charged for it, I came back to the shop with the alignment report from the other shop and let them know that the work wasn't completed and asked for a refund. They apologized and refunded the money for the alignment. All in all, it was a good experience.
Our vehicles are older and GT keeps them going for us and we appreciate their honest professional work. My van runs great!
Honest, thorough and timely.
We had some trouble getting parts delivered in a timely fashion, but I blame the dealership's parts department and not GT Automotive.
I felt like the price I paid was different from what they quoted me on the phone. I paid a lot more.
It was handled well. The price of the cables were astronomical.
All is well, done quicker than expected.
I have been going to GT for 20 years. We trust them and appreciate their customer service!!!!
Honda Fit was running rough. I was told the fix was a valve adjustment. I was not told when that work might be ready. I had to bring the car back in because it was running rough at idle. After a second check I was told that all four coils were good, but one was not original and that one was firing just a little 'hotter' than the others...causing rough, inconsistent idle. Was the valve job needed then? By mileage and by service record, yes. By engine performance, no. Not good. Could've saved me $300 at the time.
Fast and great.
My husband came in to get his headlights cleaned up and oil changed. He had a fine experience. I came in to purchase this Christmas gift for him, I had a great experience. The problem I have is that Seth, the manager on duty, told me he could honor something that he told my husband he couldn't. Made me look stupid to my husband. Don't tell people you'll do something and go back on it. I felt deceived. We have come to your shop for years and don't plan to stop, but communication is a big deal with customers especially if you tell them something wrong.
Used GT since the 80s - there's a reason I keep coming back ;)
Have been using GT Auto for about 20 years. I appreciate the work they do and their honesty.
I was really pleased that they didn't push stuff on me. They explained the problems and some solutions and told me what they thought was best, but gave me lots of options.
I was satisfied as always!
They are professional and skilled and I trust the work they do.
Always appreciate the service at GT.
You're the only shop we trust with our cars.
I brought my vehicle in for rear brake replacement. The tech went ahead and looked over the vehicle for any additional work that needed to be done. In doing so, he found that the front wheel bearing and tie rod were loose, creating a dangerous situation. I had it fixed the next day. Even though I don't like having to pay for additional repairs, I appreciate the extra effort to check my high mileage vehicle for additional potential problems.
Based on what I experienced, this shop is incompetent and probably crooked.
Amazing customer service fast and friendly
The things that caused some dissatisfaction was the new tires were not moved to the drive wheels like I had asked, and the carpets on the driver side were filthy. They are covered in black marks that were not there when the car was brought in.
You guys are the best!
Very fast. Changed my oil at the very end of the day, and did a great job.
My only request is that next time I would appreciate a machine printed oil change label for my windshield as opposed to a hand written one.
Satisfied overall but the vehicle may need additional tweaking.
GT Automotive has been my auto shop for many years. They are knowledgeable, efficient, and fair, helping me get many more years of use from my cars. They're a true partner in helping me maximize my automotive investments.
GT has always been great to work with. That's why we've been a loyal customer for 20 years.
Great, no complaints! Will return. :)
All is good.
GT is always great.
Quick and professional as usual.
"I brought my car for service at 8 AM. I was told it would take 3-4 hours. At 2 PM I called and was told was almost done including the tire rotation I had asked for and it would be ready by 5 PM. We drove back at 5 and the service was not complete. They had had it 9 hours. I called 9:30 the next day. They called out into the shop and found it was done. When I got home I discovered they actually had not done the tire rotation.
Honest and work is amazing. But communication is lacking. That was my only frustration. Didn't right knock sensors and had to find the right ones. No one called to tell me that will take them longer. Didn't drive my car enough to bring sensors back online to pass emissions and no one told me so my car didn't pass when i went to pick it up. When the tech called me I assumed all work was done (including emissions) and when that didn't happen it was stressful. But work is great and my engine is running beautifully. I will be back.
Fast and easy.
Good service, way off on time estimation.
Only sold what was needed.
Good result, Repairs finished as promised.
I like there honesty and the friendly feeling you receive in there shop.
Had lube and oil done. Asked if they would check out my windshield fluid - it didn't work, could they tell me what was wrong - the man I asked must have failed to tell the guy that performed the service, because he just told me that they filled it and it leaked right through - didn't know why. My emission light was on in my dash - told me the code - "I don't know what it means, but it's on" is what the guy told me. Really!!! Sounds like I needed power steering fluid - but he said it was filled - I believe not. Thought this place would be better than Jiffy Lube or Grease Monkey, but I guessed wrong.
Seth was very upfront about a repair on our Astro Van heater blower motor and gave us a range of the expected cost of the repair. His final billing was within the range. They solved the problem, and had us back on the road the same day.
Been taking my Hondas to GT for many years.
They were very quick, efficient, and it was easy. There were no extra charges.
They give great service and I feel like they're honest, and straight forward. I had a problem with my car when I took it in and they fixed it.
They are honest, professional, and they are reasonably priced. They just do a great job.
They have great customer service, they do what they need to and I love them.
They were fair and they got the work done quickly.
They have been honest and they haven't suggested any unnecessary work.
Whenever they change my oil it always leaks.
I like that they are honest and they tell me exactly what needs to be done.
I feel that they do good work, I have been going to them for 5 or 6 years because I trust them.
They are precise with the work they are very courteous and their service is good. They do the work at fair prices.
They let you know what is wrong without upselling and they are a very trustworthy place to go.
I have been going there for years and they have always provided quality service.
I trust those guys because they are timely and efficient.
They do good work, they offer free loaner cars and they explain all of the work they do to your car.
They have done a good job for us they are attentive and they do really good work.
They are always quick, efficient and they have great prices.
They have always been quick and fairly priced.
They did good work and they are very personable.
They are excellent. They are prompt, professional, they stand behind their work and I have been using them for years.
They are honest, they do what say they will do and they back up their work and they mean it.
They do good work, the owner is helpful and very personable. They get the work done quickly and they take very good care of you.
They got the work done quickly, and I felt that they were very thorough.
They are the best shop I have ever been to, they have good customer service and very honest people working there.
I got really good service, they didn't ask me too many questions or try to sell me more work.
Great service with great results. Kyle is great and very helpful.
I think it is a good store, but I think they are a little overpriced.
I really appreciate the honesty and the guy behind the desk. They gave me a ride to work. They were not pushy and they were honest about what they thought I needed.
They have been extremely fair and they have, often times, come in below what they bid. I have used them for years and so have several of my family members and we have all been very very happy. They have always done very good work and stood behind it.
It's an excellent place to go. They keep you well informed. Everything about their service is great. They take care of people.
Everyone is very very friendly and knowledgeable.
It's overall good. They get you in when they promise, they get you out when they promise, but their price is a little high.
Good and timely services. I believe they are fair priced. If they tell me a price, they mean it and they don't change it. They are honest and fair with the timeframe. They give me an accurate timeframe when I go there.