Problem Reports

I bought the car from CarMax 3 months ago and the car had just under 25,000. Within a week, I noticed a grinding noise from the front brake when I pressed on the brake pedal. Took it back to CarMax and they turned the rotors and told me that there was absolutely no unusual wear on the brakes and that there was plenty of pad left. Now at 28,900, the same problem is re-occurring. I plan to return tomorrow to CarMax as this needs to be repaired once and for all.

At 13K miles the front right brake was worn out per my dealer....It was a wear item so no help, called Ford and no help. At 18K, the front right brake was gone again, a lot of noise and uneasy feeling when stopping from the right front end. Replaced pad, etc. Now at 26,000 we have been experiencing the same problem from the right front brake. Dealer says they are worn out. And it must be the driver. But all the other brakes are in fine condition. Why does one pad/rotor keep going bad? The Lincoln customer service # answers "Ford" and offers no appropriate treatment for customers of this price car....I've had 3 Navigators, 1 LS, and this MKS; I think we will be trading for a different brand soon. Cars these days should not have these design/performance problems; and Lincoln doesn't seem to care.