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Greg's Automotive.Helix

4654 Avocado Blvd, La Mesa, CA 91941 Map & directions

Call Now: (619) 344-8553

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About Greg's Automotive.Helix

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability (?)
100
Tools & Equipment (?)
97
Customer Service (?)
93
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Our certification team found Helix Auto Care to be a shop with strong leadership and experienced technicians. Helix Auto Care is the second shop owned and operated by Greg and Sherri Kelly. These two are veterans in the automotive industry with over 60 years of experience between them. This certified shop has 2 ASE certified technicians who are well trained and have some of the industries best automotive tools and computer diagnostic equipment to aid in the service and repair of you late model vehicle. When assessing a shop fpr certification we look for training, tenure, experience, and certification. We found this shop passed muster in each of these areas. For your convenience they offer an array of amenities such as shuttle service, wireless internet, and early bird drop off.

Message from the Shop

We know the difference between doing the job correctly the first time, and redoing the job at your inconvenience. We only use the best quality parts and keep our techs up to date with training to assure the correct repair competently done every time. Helix Auto Care firmly believes that our methods assure you of getting the most bang for your automotive repair dollars as possible. Cutting corners only costs more money in the long run. This becomes ever more important as cars get better and last 250,000 to 300,000 miles on a regular basis.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hyundai Infiniti Isuzu
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Ram
Saab Saturn Scion
Smart Subaru Suzuki
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Car Delivery Early Bird Dropoff Heated Waiting Room Service Guarantee
Shuttle Warranty Accepted

Customer Reviews 19 verified reviews (20 total)

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Greg's Automotive.Helix
Verified Customer
September 26, 2013

Greg's always makes every client a priority and bends over backwards to get whatever work done on the vehicle that it was brought in for and the soonest possible. Additionally, they will inform their clients when work can be done at a later time, when and if it's safe to do so.

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Greg's Automotive.Helix
Verified Customer
September 24, 2013

They give full explanation of every step taken.

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Greg's Automotive.Helix
Verified Customer
September 23, 2013

They are always timely, friendly, able to explain the findings and fix what can be fixed. Three days ago, when I picked up my 10-yr old and very rusty-bottomed Elantra after its oil change and regular check-up, they said it was becoming dangerous, showed me where and said it was time to think about a new car. I now have a new car and their shop was my first stop on the way home in it. I won't be needing repairs from them for quite awhile now so they certainly gained nothing by being straightforward except a life-long customer and advocate.

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Greg's Automotive.Helix
Verified Customer
September 17, 2013

Always friendly and explain everything to my satisfaction. Have all our previous records so they know the history of my auto.

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Greg's Automotive.Helix
Verified Customer
September 13, 2013

I would recommend them anytime! If I call and need something done, then they are right there to help me. They get the work out real soon, they don't mess around. I am very satisfied with them.

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Greg's Automotive.Helix
Verified Customer
September 09, 2013

Every time I have gone there, they have done exactly what was needed. They are very personable and helpful.

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Greg's Automotive.Helix
Verified Customer
September 09, 2013

I was satisfied with the work. It was done in a timely fashion, but it was a little expensive.

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Greg's Automotive.Helix
Verified Customer
September 06, 2013

They're very knowledgeable and fair priced, and she gives a great breakdown of cost and maintenance to do, so you know what's coming up in other words. I like the way she runs her business, she always sends out coupons we can give to friends, they always get a percent off if we recommend them and gives us reminders. They are also very close and we like that to be local. I would recommend them to anybody who would need a good honest auto mechanic in East County.

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Greg's Automotive.Helix
Verified Customer
September 03, 2013

Good explanation of work needed and the service has been good. Honest and reputable employees.

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Greg's Automotive.Helix
Verified Customer
August 26, 2013

They are courteous.I live within 6 blocks from Gregg's Automotive and the owner when I dropped off my car, he's picked me up at my home to get my car. I feel like they are good at communicating on the phone. My husband just said it was a little pricey, but they are very communicative. I have trust in them and they are a legitimate business and I'm a realtor and have already recommended him to a couple of my clients. I'm glad they are there. They seem to be willing to help and they seem to be very helpful.

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Greg's Automotive.Helix
Verified Customer
August 26, 2013

They just do a terrific job. Sherrie explains everything. They are honest, they have integrity, and they are just terrific.

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Greg's Automotive.Helix
Verified Customer
August 23, 2013

Greg's Automotive is everything you want in a shop. They are honest, and truly care about your car's maintenance. They do the job right the first time.

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Greg's Automotive.Helix
Verified Customer
August 13, 2013

They are very knowledgeable in the front office. The front office was very cordial and helpful. My vehicle is foreign and people aren't usually familiar with it. They knew what they were doing. They quoted me a very high rate, but it came in less than what they'd quoted.

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Greg's Automotive.Helix
Verified Customer
August 12, 2013

They were good and good at communicating, and they seemed to fix the problems that needed fixing and recommended things that needed fixing but didn't push me into anything.

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Greg's Automotive.Helix
Verified Customer
July 03, 2013

I always feel that I can trust Greg's Automotive with telling the right facts (no fake or unnecessary repairs) and that the quality of the job allows me to feel safe in the vehicle and that it is functioning correctly.

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Greg's Automotive.Helix
Verified Customer
July 03, 2013

Good honest, knowledgable, informative, and skilled staff.

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Greg's Automotive.Helix
Verified Customer
June 25, 2013

I am satisfied with their work and attitude, and trust them to take caree of my car.

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Greg's Automotive.Helix
Verified Customer
June 24, 2013

I've been using their service for years.

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Greg's Automotive.Helix
Verified Customer
June 20, 2013

Their repair work is almost always accurate and successful. They are not the most inexpensive in town, but are very reasonable and reflect estimates. They are also timely. If they say it will take a week, it will. If they say it will be completed this afternoon, it will.

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Greg's Automotive.Helix
November 27, 2009

breaking down is never fun. This shop put me at ease, gave me estimates for a couple of different approaches to getting me back on the road, and let me make the decision on how much to spend. I have been back, and am totally pleased. I recommend Helix to all my friends.

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An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:00pm
Call Now:

(619) 344-8553

Auto Repair Experience

  1. Greg and Sheri Kelly, Owners
  2. Established 2007
  3. 2 Auto Repair Mechanics on Staff
  4. 2 ASE Master Auto Technicians
  5. 35 Years of Car Repair Experience