Greg's Automotive

RepairPal’s Comprehensive Evaluation

Assessment Summary

Greg's Automotive earned a Net Promoter Score of 96, which truly reflects their commitment to excellent customer service. Combine this with an experienced, well-trained team and you have a Top Shop that has been serving El Cajon since 1979. In addition to performing quality repairs, Greg's is a certified Smog Check Station able to perform all types of smog checks and repairs, including “Test-Only.”

Customer Reviews (20 reviews)

20 Sort by: Date | Helpful Sort by: Date | Helpful

• Greg's Automotive
  Dan & Denise - Verified Customer
  July 25, 2011

  I wouldn't take my car anywhere else. I trust them completely. They are very honest, they don't try to get me to fix more than what really needs to be fix.

  Flag This

  Like0

  1311577200
• Greg's Automotive
  Irene - Verified Customer
  July 25, 2011

  They are courteous and they do a good job. I love their company and I'm glad they moved here because it's closer to me.

  Flag This

  Like0

  1311577200
• Greg's Automotive
  Mark - Verified Customer
  July 25, 2011

  The owners are always present and available to talk with customers and they don't disappear. They are always there to help.

  Flag This

  Like0

  1311577200
• Greg's Automotive
  Mike - Verified Customer
  July 21, 2011

  Good experience.

  Flag This

  Like0

  1311231600
• Greg's Automotive
  Dan - Verified Customer
  July 19, 2011

  They're fair and they do good work.

  Flag This

  Like0

  1311058800
• Greg's Automotive
  Verified Customer
  July 18, 2011

  They are fair, reliable, and they know what they're talking about. I would take my car there before anywhere else.

  Flag This

  Like0

  1310972400
• Greg's Automotive
  Claire - Verified Customer
  July 15, 2011

  I was very very satisfied with the brake job.

  Flag This

  Like0

  1310713200
• Greg's Automotive
  Diane - Verified Customer
  July 15, 2011

  We just really trust them and we have gone there for years.

  Flag This

  Like0

  1310713200
• Greg's Automotive
  Larry - Verified Customer
  July 14, 2011

  Over the few years I've been dealing with them they have been very fair, they don't pressure you, and they let you know if there are any needed repairs.

  Flag This

  Like0

  1310626800
• Greg's Automotive
  George - Verified Customer
  July 12, 2011

  I have been always been satisfied because they perform their job very well.

  Flag This

  Like0

  1310454000
• Greg's Automotive
  Michael - Verified Customer
  July 11, 2011

  I have been using Gregs on various years, and I take all my cars there. I am really satisfied with them or else I wouldn't come back.

  Flag This

  Like0

  1310367600
• Greg's Automotive
  Karen - Verified Customer
  July 08, 2011

  I trust them with my vehicles.

  Flag This

  Like0

  1310108400
• Greg's Automotive
  Peter - Verified Customer
  July 06, 2011

  They went out of their way to get my car fixed. They transferred my car to another location to get it fixed. I was very pleased.

  Flag This

  Like0

  1309935600
• Greg's Automotive
  Sally - Verified Customer
  July 06, 2011

  They are very honest and do great work. They care about their customers.

  Flag This

  Like0

  1309935600
• Greg's Automotive
  Michele - Verified Customer
  July 06, 2011

  They are a great place to go to. I highly recommend them and they are very honest.

  Flag This

  Like0

  1309935600
• Greg's Automotive
  Dakota_blue
  March 10, 2010

  I was quoted a price of $240.00 for replacing two exhaust manifold gaskets. He called me after starting the repair saying that he was going to have to take off the A/C compresser to access the gaskets and that was going to bring the total to $310.00. After getting the truck back I found the A/c untouched and the lines all in tact. I asked about it and he said I could leave the truck there or pay for the extra. Also they claimed that to replace the bolts was going to be an extra 99 dollars. When doing any exhaust manifold gasket it is common practice to replace the bolts and, should have been quoted in the original estimate. The out the door price was 409.00. The labor is suppose to be 2 hours and the parts (including bolts)should have been $25.00. How he got $409 is beyond me. If you are looking for a typical run around mechanic shop this place is for you. If you are looking an honest repair shop DO NOT come to Greg's.

  Flag This

  Like0

  1268256770

  Reply from Greg's Automotive -  sdcarguy,  July 22, 2011 09:07
  

  His diagnosis as to what was needed was wrong. we kept in tough with him for updates throughout the process. Phone estimates are just that: estimates. He failed to understand that.
• Greg's Automotive
  lost and broken
  November 06, 2009

  I was in El Cajon and had a problem with my Pathfinder. I found Greg's Automotive. They were able to work me into the shop where they found and fixed the real problem my car was having. If you want fast, friendly and honest service this is the place to go. Thanks Greg.

  Flag This

  Like0

  1257569093
• Greg's Automotive
  yummymummy
  October 21, 2009

  Everytime I go in, they know my name and are very friendly. I get great service and know that I am not getting ripped off because I am a woman. I even have had to wait with my twin boys and they just smiled and enjoyed them, not an easy feat.

  Flag This

  Like0

  1256161605
• Greg's Automotive
  peppertreer
  October 17, 2009

  The staff at gregs was able to fix my problem car when 2 other shops could not. Thank You

  Flag This

  Like0

  1255767527
• Greg's Automotive
  klunk
  October 12, 2009

  great people and great service. i was told everything that was wrong with my car. I fixed the major problem first and some service requirements, all in the time i was told.Thanks Greg's

  Flag This

  Like0

  1255395597