My first-time visit and I will definitely use this shop again. I came late on Friday with no appointment to get a headlight repair. They also replaced some filters that were not in stock. They got them anyway. Very good service.
Great prompt service.
My go to family mechanic.
I'll be back to the shop!
Lenny was a real star to deal with, very informative and honest.
Friendly, the work was done right and for the right price, very fast service.
This is my second experience it is the best repair station I have found having been ripped off by Cadillac numerous times. I have now found a fair trustworthy shop and I intend to continue using them. They get top marks from me.
Good service with fair prices. They will drive you home if needed.
Great service/experience. Will continue to go to them in Weston when I visit even tho I live in Punta Gorda Florida. Very secure w them.
I've been very happy with my experience with Great Bear so far.
After dealing with a slow leak on one of my tires for several years, Great Bear found the solution. Great service!
Great service, took me to my destination and picked me up when it was done!
I come here all the time and I'm always happy with the experience.
They were very professional and honest about the work I had done on 2 cars. My third car will be going in within the week. I feel confident that they will not force repairs not needed upon me since it is a car that I may be getting rid of shortly.
Trustworthy shop, would recommend to anyone.
The car was not properly fixed. I have to take it back
Jacob was awesome! He deserves a raise!
Get work done on a timely basis.
Very straight-forward guys. 100% recommended.
Needed two new tires for my vehicle. They looked and found a competitively priced pair and had them installed in two days. Great service and advice!
The battery in my Sienna unexpectedly died while at the Shell gas station next to your repair shop. The manager at the gas station (I think Gabrielle) referred me to you. I was so beyond impressed with the service your employees provided. I wish I remembered everyone's name. There were three young men that were all amazing. The mechanic that walked over to the gas station and the managers (I think one was a bit sick with a cold). They were all great! Thank you for helping me and my kids (and they were so quick that we were still able to make it to our birthday party)!
Jake was great handling all my requests.
The service at Great Bear is always excellent, they care for your car as if it was their own. They provide superior service, stand behind their services at a very fair and reasonable price.
The only problem was that I spent 4 hours waiting for the oil change. I thought it was going to be 30 min top.
They were very accommodating and repaired my car as promised.
I love this place. They are fair, honest, and treat me as though we are family. We love Great Bear!!
Professional, helpful, friendly, efficient.
Great Bear staff is super cool. I have had lots of work done there on multiple vehicles.
Bad workmanship. Amateur approach, clearly poorly trained and ultimately damaged vehicle in areas unrelated to the repair.
It's good to see Lenny (I believe) back there, he's the reason I came back, very trustworthy.
Great service, friendly staff.
Great per usual.
Quick repair. Very satisfied. Will go again.
Fair pricing and convenient scheduling...great job.
Love Lenny. He kept me informed, cuz he had to order parts. I've been using this auto repair shop for like 20 years - would NEVER take it anywhere else.
Even though my car was not repaired, I had a clear diagnostic of what it had and what to do about it, in this case took it to VW.
I'm glad Lenny is back over there. Lenny is the man!
Great local shop and helpful.
Great service and honest.
Will use this shop going forward.
Great service at a great price!
Needs better customer service, waited in the reception area longer than needed without anyone approaching me for assistance.
Professional and courteous service.
The guys are always very courteous.
Was very surprised how good the customer service was.
Great customer service. I would definitely recommend this place.
I really appreciate how friendly Jack, Lenny, and all the front office guys are. It feels like I'm dealing with 'family' and not corporate:)
Great bear staff is very professional and respectful.
I needed to get into the shop and they were very busy but they made time for me, they always make time, they always treat me with respect. I have been going to this shop for years and will continue to as long as it's the same owner and the same mechanics.
I received the car fixes at the price quoted and on time. They even threw in a smile.
I put my car for an oil change for the first time in Great Bear and when I got it back it had a small oil leak. I came back to fix it and they did it on the spot. They have to change a gasket and they didn't charge me extra. They treated me nicely and I respectfully.
I never received a call when my vehicle was finished. The customer service has gone way down since new management.
Great place to take your car for what it needs.
It was excellent.
First time I used Great Bear. It was a pleasant experience.
Jake was amazing. He was not only personable but thorough when it came to explaining what he was doing with my car. He also went above and beyond getting me a good price on tires that were absolutely a necessity for my car.
Awesome place to take care of your car or truck.
Manager went beyond.
Excellent place, I recommend it to anybody.
Great service and great employees.
The staff is always friendly and provide great customer service.
Honest & fair
Had a tire going flat. Took truck in promptly and got the patch done but the tire blew out later that night..... Where the patch was.
Pleasant. Very nice people.
Courteous knowledgeable staff. ..they fix it right the first Time.
It took them a while to figure out the problem, but they didn't charge extra for the long diagnostic time.
It was great work and very honest! I am very happy with service provided and the price. I have always service my car there for years and will continue to do so
Len and Jake were polite and explained what needed to be done and answers all of my questions without getting irritated, as other mechanics sometimes do. Len offered for me to come back in a week to address any problems that I may have noticed. I will ask about the "Check Engine" light that is still on. My car old, a 1995 Lexus G300 model. I spent over $5,000.00 for the service at Great Bear. So far, my car is running great. I asked Len for a referral to paint part of the car and he recommended someone to me.
Great customer service. Excellent work.
Very professional and conscientious approach. They recommended the more economical repair with a let's try this first before spending twice as much. I appreciate the attempt.
You pay for good service. I would say they charge you slightly above average for services, but close your eyes it will be a job well done.
I was happy with the work they did to my car.
I was happy they gave me the price over the phone when I called, the price was exactly what they quoted. They were very knowledgeable and they only did the work that was needed.
They were very helpful, they explained all of the work in detail and they are very affordable.
The price given was the best in the area, I compared their prices to everyone else. They were able to get the work done same day, I dropped my car off in the morning and I was able to pick it up later that day.
Their coupon was useless when I tired to use it, they kept asking me if I wanted them to do the work anyway even though the coupon wasn't usable.
They are an honest shop and they can pretty much do any service you need.
They are honest, they do the work quickly and they are always very reliable.
They are an excellent shop and they always do good work.
They were really nice, they were cooperative and they got my car back to me in a timely manner. They were very polite.
They are straightforward, no BS and they are very easy to deal with.
They didn't destroy my car, they did all of the work it needed and I feel like I can trust them.
We took our car there recently they were helpful, they did the work quickly and they all seem to work together as a team. They keep their shop very clean.
They were very helpful and nice.
I like the direct contact they have their customers.
I work right across the street so they are very convenient for me, the people there are very nice but I am still not completely confident in the suggestions they gave for the work they found that needed done. I am not sure if they were trying to upsell me to more expensive service, because of my experiences with Honda. They have very nice people and I am very confident in their work.
The owner is a trustworthy man, he stands by his word and they do amazing work with a great attitude.
The service is good, they are attentive to their customers and I am very happy with the work they have done.
They are overpriced, I saw them trying to overcharge their customers. They try to get you to do work that isn't needed just to get more out of you.
They get the job done quickly and correctly the first time.
They do quality work. They have great customer service, they take you right in and they are always very honest.
They were nice, the people were helpful and friendly.
They are very nice, they have decent prices and overall they do great work.
They offer really good service, they know what they are doing. They do the work quickly and they are always very honest.
They are easy to deal with and they always do great work.
I have been there twice in the last month. They have been prompt, cordial and very effective. I have had to go there at 7am to have them remove a nail from my tire, they were able to help me quickly without making me wait a long time. I am very happy with the work they do.