I was not told outright that I needed to pay for the car computer's reprogramming before the tires could be rotated. Because of this the tires could not be rotated after I had waited for an hour.
Excellent customer service.
The work was completed on time and it was easy to schedule an appointment, PLUS my care runs much better.
Staff was knowledgeable and friendly. They went over my 15-year old car - which had only been service be the dealer - and gave me honest advice about the service it needed.
They seem to be trustworthy. Gave me a ride to and from work.
Service to my car was great. Love the customer service.
Tremendous understanding of automotive technologies, and superb customer service.
Fast service, honest estimate.
Service took longer than I anticipated but I had a positive experience. The quality of service was good.
I like the services I got.
Great honest service with a smile.
Customer service was exceptional. The team worked hard to try and meet your needs. I was very satisfied with the service and have had no problem with the repaired job.
Very friendly. Honest about not needing a service that another vendor said was urgent. Good follow up service.
Service was professional but the cost of the repair was very high.
I had my car repaired at Goss Garage. A few days later I returned with same problem. After they checked it,they said it was something else that needed to be done. Now I have already paid $190 for first repair that did not resolve the problem. They told it was something else and could bring it back for a second repair at $130. I believe I can throw parts at a problem and save on the labor. They presented themselves as professionals but did not show me. Before I took my car to them I had already replaced the tensioner and belt. I feel ripped off and fear the worse by returning.
The supervisor was very personable and focused on my vehicle problem. The service was impeccable but a little costly which you would expect from a quality organization.
Friendly and knowledgeable staff.
Good service and communication.
I'm very happy with the service at Goss' Garage.
I took my truck to the shop for the total flush...the price I was quoted was that minus the air filter which they called me to suggest I change it...the staff were very courteous and professional...looking forward to bringing my truck in for future work
Prompt reasonable service.
Good price, honest answers, car fixed with no further issues.
I like the professional knowledge, quality of workmanship. They are extremely helpful assisting clients, and offer reasonable pricing.
Good service reasonable price.
Service was provided in a timely manner.
They care, they're good, and reasonably priced.
They KNOW what they are doing AND will not only fix "Exactly" what you want repaired BUT without charging you or Pushing you tell you if they see any other problems. I would send my Mom there!!
Great service. My car is running great!
Great shop and friendly people. They did a good job of explaining the service(s) and didn't try to "up sell" products that I didn't need or request information about.
They do good work at a reasonable price although they are a bit out of the way.
I had a positive experience and didn't feel especially ripped off because I'm a woman.
The service was excellent, timely and the customer service was quite good.
Great service. Exceptional group
Car was brought in to Goss’s Garage (GG) due to reputation and exposure on Motor Week. Ford dealer indicated oil pan gasket need to be replaced. Quote good at GG, so brought it there. GG indicated ink dye test needed not acknowledging another garage’s diagnosis. Upon inquiry from customer to GG on technique for cleaning engine, service writers, (male/husband) seemed irritated then questioning customer how they would clean the engine. I/we trusted GG to clean the engine without damaging electronics. Coil pack was damaged. GG took off used coil pack of GG’s relative’s Taurus as “complimentary” courtesy. This was a discourtesy. Engine light on immediately with other cylinder misfire codes. We then had faulty GG installed coil pack replaced at our cost by another mechanic. Will never return to GG.
WHAT THEY QUOTED ON THE PRICE OF THE WORK WAS WHAT IT WAS. THE WORK WAS DONE TO MY SATISFACTION.
Very knowledgeable and honest. Very good work at reasonable price.
They provided the service in good time, with good quality.
Excellent service BUT PRICEY.
Goss' Garage is my top place for service for all of my vehicles. Highly recommend their services!
Excellent service. Good results. Price good. Answers questions. Consults with customer & explains what needs to be done to vehicle & why.
Goss's Garage provides good quality work. The staff is friendly and efficient. Pat also provide a 10% discount to military and public safety personnel
I work on my own cars and only use a mechanic shop when the work exceeds my skills. Goss's Garage is who I use. This last time was my mother's car. The brakes went out and I looked at what needed to happen and quickly determined it needed to go to a pro. It was a huge amount of work and I knew it would be because of how the brake lines are routed. They gave me an estimate and the final price was below the estimate. It was not cheap but it was fair. I recommend these guys to everyone. If you want it done right the first time, go to these guys. Don't forget to look in the work area. You can eat off the floor.
I trust them. They do great work. Prices are good. And they are personable
The main thing I want to say and the reason why I choose to bring my car to Goss' Garage for repairs is because I really believe they care about quality work. They also seem very knowledgeable about all the technical aspects of cars including the newer ones where the technology is constantly and quickly changing---yet they are able to keep up.
Goss s Garage is surely a reputable and honest place. I have been pleased with the maint. done on my jeep and nothing has failed on it after being repaired.
Great work, followed my instructions to the letter and completed the repairs in a timely manner. Best of all, they followed up about 10 days after the repair. I've never had a follow-up call.
Each time I have used Goss's garage, I have been treated like I was the only customer there. I was explained everything that was to be done and preventive measures to ensure that problems would be kept to a minimum. Very pleased with the service and customer care that was received.
My son reminded me that my ex use to faithfully listen to this fascinating car talk show host, Pat Goss. My son encouraged me to check them out, before having any one else look at the car. The car is a 10-year old Lexus, that still looks as good as new. No accidents, no trouble until a year ago. Had I gone to Goss' shop then I would not have had any trouble with the car. I had gone to many mechanics for diagnostics, they would instinctively tell me that they would have to charge thousands of dollars to get to the heart of the problem, and then the problem might cost thousands more. The money spent on diagnostics alone, would have repaired the car, had I gone straight to Mr. Goss. Lexus told me that my car needed $10,000 worth of repair work. They said it would not run much longer without that work, that was a year ago. Pat Goss' people cheerfully took my car in did a same day diagnostic, and the cost was so nominal that I told them to do it the next day. They not only ordered the parts, as some mechanics had asked me to get the parts, what would I know about getting a part? Pat Goss' shop completed the job in a couple of days and had the car purring like a kitten. They told me that there are other small maintenance things that need doing, but these were not earth shattering. I gave Goss' shop people the Lexus list, and there was nothing on that list that would have fixed my car. The problem was totally something that was not on Lexus' list. Lexus feels that you should replace your car when it gets to be 10 years old. So a $10,000 job would cause you to decide to buy a new one, if you are fickle enough to believe them. My hat is off to the great staff and mechanics at Pat Goss' auto, and a wink to Billy!
Best garage in town. Hands down.
The experience at Goss' garage is great from the office staff to the mechanics to the shuttle driver.
High quality car maintenance from trustworthy people who are experts at keeping my cars on the road.
If you want a long time friend, best prices, and a short wait then Goss' Garage is for YOU!
I have had my cars serviced at Goss's Garage for about ten years but Pat Goss has been a valuable resource for over 25 years thru his call in radio show.
Goss' Garage is a "go to" place for questions or repairs or anything automotive. I met professional staff who gave me an honest assessment of needed repairs. The work was performed on time and at a reasonable cost. I have recommended this shop to family and friends.
I got on the internet, and asked a question about my car to Pat Goss. The Ford dealer told me that I had a blown head gasket, and that is why I wasn't getting any heat. Pat told me it was one of 3 things. I took my car into his garage. They found the problem, gave me an estimate, and the car was fixed for less than the estimate.