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Goodyear Tire And Automotive

11904-C Meridian East, Puyallup, WA 98373 Map & directions

Call Now: (253) 656-4329

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About Goodyear Tire And Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
90
Tools & Equipment (?)
91
Customer Service (?)
97
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

During our review of this Goodyear Tire we found an experienced team of 4 well trained technicians, led by 2 ASE Master certified techs who have been working together at this shop for almost 20 years! When you drop your vehicle off for service you will be greeted by Gerry who has been taking care of customers here for over 16 years. Their clean, modern facility has a comfortable waiting room complete with WiFi access and if you need a ride home, they have a shuttle service at the ready. Rounding out this certified shop are Saturday business hours for your convenience.

Message from the Shop

Locally owned and operated since 1978, we specialize in all automotive services and repairs. This includes timing belts, water pumps, cv axles, belts and hoses, radiators, wheels bearings, batteries, alternators, and starters. We carry full lines of Goodyear, Dunlop, and Kelly tires. We offer immediate service. Our warranty is nation-wide and is 24 months, or 24,000 miles whichever comes first. Our technicians are ASE Certified. We are the only AAA approved repair facility on Puyallup's South Hill. And our number priority is YOU, our customer.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Ram
Saab Saturn Scion
Smart Subaru Suzuki
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Tire Sales/Repair

Amenities

AAA Member Discount Child Friendly Coffee Early Bird Dropoff
Financing Heated Waiting Room Military Discount Open Saturday
Service Guarantee Shopping Nearby Shuttle Towing
Wireless Internet

Customer Reviews 20 verified reviews

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Goodyear Tire And Automotive
Verified Customer
December 21, 2012

I like the guys who work here, but I feel that they need to be a little more helpful, not just appear to be. Here is my last experience. My wife went in and said we needed a new thermostat. We had an engine light on, got it read at a local auto supply store, it said we needed a new thermostat. Since they always have gone 10 to 15 percent higher then quoted in the past, she went in and said no to a diagnostic test. Just replace the thermostat. They did, and they replaced some fluid and an oil related part that appeared to be missing. That's added approx. a hundred bucks to the price. They said that they tried to call and ask us about it, but we never answered. In the past, we always have in to the up selling, so I think they thought it was ness asset enough to just do it. I can live with that I guess. What really bothered me is that they didn't reset the engine light. He told me that my wife never asked for the diagnostic, and just to replace the part. I assume that means that if we did the diagnostic, they would reset that engine light. He said, she only wanted the thermostat replaced, nothing more! Well, if that was the case, why did they do additional work on replacing the fluid and oil related cap or part? It seems to me that they like to toss in the diagnostic charge, since its easy money. We've been dinged by that before. Also, the engine light came on right after another previous visit when they charged us hundreds to "fix" the heater. It still didn't work when they were done, but the knob and fan worked better, but hardly any heat! And a day later the engine light came on. We made the mistake of waiting a couple months to do anything about it, but when we did, it was another bad Experience. So, it boils down to couple things. Quotes are always too low They are not practically helpful to a consumer. They need to be more informative. Why should a car with an engine light on, leave with it on when the problem code has been fixed with a replacement part? If they don't an on resetting the code, tell us before we leave the keys and walk out with the quote in mind. Tell your customers that " the diagnostic test" includes resetting the engine light. Or, does it really?

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Goodyear Tire And Automotive
Verified Customer
January 07, 2013

Bob Sealey always has delivered on his promises to me.

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Goodyear Tire And Automotive
Verified Customer
January 04, 2013

I think they did a good job. I just had to drop off a tire and it was repaired in enough time. I was able to make my appointment.

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Goodyear Tire And Automotive
Verified Customer
January 04, 2013

The owner there is very likable. He makes sure everything is done correctly and the way you want it. It was great.

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Goodyear Tire And Automotive
Verified Customer
January 03, 2013

They were extremely friendly and got it done in a hurry while we waited and that was nice.

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Goodyear Tire And Automotive
Verified Customer
December 28, 2012

The service offered is both personal and knowledgable. I was pleased with the repairs.

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Goodyear Tire And Automotive
Verified Customer
December 28, 2012

the gentleman behind the computer who checked people in was very friendly, couteous and explained what procedures needed to be done without making it into a "if its not done today your car will explode" situation.

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Goodyear Tire And Automotive
Verified Customer
December 27, 2012

Very honest people and when they say your car will be ready it is ready at that time,

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Goodyear Tire And Automotive
Verified Customer
December 22, 2012

Great attitude very friendly the time i ate breakfast and was headed home they called and said it was ready. My new go to shop. Thanks.

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Goodyear Tire And Automotive
Verified Customer
December 15, 2012

they made a special effort to get the pars needed in a timely manner

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Goodyear Tire And Automotive
Verified Customer
December 04, 2012

I have been taking my vehicles to Goodyear Tire & Auto- Southhill Puyallup, WA for many years now. Bob, Jerry, Mike and all the good people at this shop have always been honest and fair with me, and what services are truly needed to keep my vehicles in good shape and on the road. I have every confidence in this facility. They are an excellent operation.

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Goodyear Tire And Automotive
Verified Customer
November 07, 2012

Really wish you were open Sundays.

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Goodyear Tire And Automotive
Verified Customer
November 03, 2012

I've been coming to that shop for something like 30 years, and have always been very pleased with the quality of their service and their products.

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Goodyear Tire And Automotive
Verified Customer
November 02, 2012

I like the local small business feeling they have at their store

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Goodyear Tire And Automotive
Verified Customer
October 31, 2012

Yayyy.. Thank you. ;)

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Goodyear Tire And Automotive
Verified Customer
October 31, 2012

Bob the owner is honest and cares about his customers, employees, and the service his company provides.

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Goodyear Tire And Automotive
Verified Customer
October 25, 2012

They were very helpful nice and service was not that long.

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Goodyear Tire And Automotive
Verified Customer
October 20, 2012

The work was done with a very courteous and professional manner.

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Goodyear Tire And Automotive
Verified Customer
October 18, 2012

I was treated politely; my questions were answered and the shop was very clean.

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Goodyear Tire And Automotive
Verified Customer
October 03, 2012

I trust them. I have had my car serviced by them for several years and I have never had a bad experience. My car is an older model and they only do what is necessary. My family members are also happy with their service. Ny car gas 115,000 miles in it and because of their care it will last for another 100,000.

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Hours of Operation
Mon - Fri:7:30am to 6:00pm
Sat:8:00am to 5:00pm
Sun:CLOSED
Call Now:

(253) 656-4329

Auto Repair Experience

  1. Gerry Marvel, Manager
  2. Established 1978
  3. 4 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 84 Years of Car Repair Experience