I like the guys who work here, but I feel that they need to be a little more helpful, not just appear to be. Here is my last experience. My wife went in and said we needed a new thermostat. We had an engine light on, got it read at a local auto supply store, it said we needed a new thermostat. Since they always have gone 10 to 15 percent higher then quoted in the past, she went in and said no to a diagnostic test. Just replace the thermostat. They did, and they replaced some fluid and an oil related part that appeared to be missing. That's added approx. a hundred bucks to the price. They said that they tried to call and ask us about it, but we never answered. In the past, we always have in to the up selling, so I think they thought it was ness asset enough to just do it. I can live with that I guess. What really bothered me is that they didn't reset the engine light. He told me that my wife never asked for the diagnostic, and just to replace the part. I assume that means that if we did the diagnostic, they would reset that engine light. He said, she only wanted the thermostat replaced, nothing more! Well, if that was the case, why did they do additional work on replacing the fluid and oil related cap or part? It seems to me that they like to toss in the diagnostic charge, since its easy money. We've been dinged by that before. Also, the engine light came on right after another previous visit when they charged us hundreds to "fix" the heater. It still didn't work when they were done, but the knob and fan worked better, but hardly any heat! And a day later the engine light came on. We made the mistake of waiting a couple months to do anything about it, but when we did, it was another bad Experience. So, it boils down to couple things. Quotes are always too low They are not practically helpful to a consumer. They need to be more informative. Why should a car with an engine light on, leave with it on when the problem code has been fixed with a replacement part? If they don't an on resetting the code, tell us before we leave the keys and walk out with the quote in mind. Tell your customers that " the diagnostic test" includes resetting the engine light. Or, does it really?