Goodyear Tire And Automotive

RepairPal’s Comprehensive Evaluation

Assessment Summary

During our review of this Goodyear Tire we found an experienced team of 4 well trained technicians, led by 2 ASE Master certified techs who have been working together at this shop for almost 20 years! When you drop your vehicle off for service you will be greeted by Gerry who has been taking care of customers here for over 16 years. Their clean, modern facility has a comfortable waiting room complete with WiFi access and if you need a ride home, they have a shuttle service at the ready. Rounding out this Top Shop are Saturday business hours for your convenience.

Customer Reviews (20 reviews)

• Goodyear Tire And Automotive
  Mike - Verified Customer
  January 07, 2013

  Bob Sealey always has delivered on his promises to me.

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• Goodyear Tire And Automotive
  Maria - Verified Customer
  January 04, 2013

  The owner there is very likable. He makes sure everything is done correctly and the way you want it. It was great.

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• Goodyear Tire And Automotive
  Verified Customer
  January 04, 2013

  I think they did a good job. I just had to drop off a tire and it was repaired in enough time. I was able to make my appointment.

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• Goodyear Tire And Automotive
  Shirley - Verified Customer
  January 03, 2013

  They were extremely friendly and got it done in a hurry while we waited and that was nice.

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  1357200000
• Goodyear Tire And Automotive
  Heather - Verified Customer
  December 28, 2012

  the gentleman behind the computer who checked people in was very friendly, couteous and explained what procedures needed to be done without making it into a "if its not done today your car will explode" situation.

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  1356681600
• Goodyear Tire And Automotive
  Robert - Verified Customer
  December 28, 2012

  The service offered is both personal and knowledgable. I was pleased with the repairs.

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  1356681600
• Goodyear Tire And Automotive
  Verified Customer
  December 27, 2012

  Very honest people and when they say your car will be ready it is ready at that time,

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• Goodyear Tire And Automotive
  Jay - Verified Customer
  December 22, 2012

  Great attitude very friendly the time i ate breakfast and was headed home they called and said it was ready. My new go to shop. Thanks.

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• Goodyear Tire And Automotive
  Stan - Verified Customer
  December 21, 2012

  I like the guys who work here, but I feel that they need to be a little more helpful, not just appear to be. Here is my last experience. My wife went in and said we needed a new thermostat. We had an engine light on, got it read at a local auto supply store, it said we needed a new thermostat. Since they always have gone 10 to 15 percent higher then quoted in the past, she went in and said no to a diagnostic test. Just replace the thermostat. They did, and they replaced some fluid and an oil related part that appeared to be missing. That's added approx. a hundred bucks to the price. They said that they tried to call and ask us about it, but we never answered. In the past, we always have in to the up selling, so I think they thought it was ness asset enough to just do it. I can live with that I guess. What really bothered me is that they didn't reset the engine light. He told me that my wife never asked for the diagnostic, and just to replace the part. I assume that means that if we did the diagnostic, they would reset that engine light. He said, she only wanted the thermostat replaced, nothing more! Well, if that was the case, why did they do additional work on replacing the fluid and oil related cap or part? It seems to me that they like to toss in the diagnostic charge, since its easy money. We've been dinged by that before. Also, the engine light came on right after another previous visit when they charged us hundreds to "fix" the heater. It still didn't work when they were done, but the knob and fan worked better, but hardly any heat! And a day later the engine light came on. We made the mistake of waiting a couple months to do anything about it, but when we did, it was another bad Experience. So, it boils down to couple things. Quotes are always too low They are not practically helpful to a consumer. They need to be more informative. Why should a car with an engine light on, leave with it on when the problem code has been fixed with a replacement part? If they don't an on resetting the code, tell us before we leave the keys and walk out with the quote in mind. Tell your customers that " the diagnostic test" includes resetting the engine light. Or, does it really?

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  1356076800
• Goodyear Tire And Automotive
  Verified Customer
  December 15, 2012

  they made a special effort to get the pars needed in a timely manner

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  1355558400
• Goodyear Tire And Automotive
  Robert - Verified Customer
  December 04, 2012

  I have been taking my vehicles to Goodyear Tire & Auto- Southhill Puyallup, WA for many years now. Bob, Jerry, Mike and all the good people at this shop have always been honest and fair with me, and what services are truly needed to keep my vehicles in good shape and on the road. I have every confidence in this facility. They are an excellent operation.

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  1354608000
• Goodyear Tire And Automotive
  Jeff - Verified Customer
  November 07, 2012

  Really wish you were open Sundays.

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  1352275200
• Goodyear Tire And Automotive
  Jim - Verified Customer
  November 03, 2012

  I've been coming to that shop for something like 30 years, and have always been very pleased with the quality of their service and their products.

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  1351926000
• Goodyear Tire And Automotive
  Jeff - Verified Customer
  November 02, 2012

  I like the local small business feeling they have at their store

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• Goodyear Tire And Automotive
  Delores - Verified Customer
  October 31, 2012

  Bob the owner is honest and cares about his customers, employees, and the service his company provides.

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  1351666800
• Goodyear Tire And Automotive
  Teri - Verified Customer
  October 31, 2012

  Yayyy.. Thank you. ;)

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  1351666800
• Goodyear Tire And Automotive
  Kathy - Verified Customer
  October 25, 2012

  They were very helpful nice and service was not that long.

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• Goodyear Tire And Automotive
  Ron - Verified Customer
  October 20, 2012

  The work was done with a very courteous and professional manner.

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  1350716400
• Goodyear Tire And Automotive
  Nancy - Verified Customer
  October 18, 2012

  I was treated politely; my questions were answered and the shop was very clean.

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  1350543600
• Goodyear Tire And Automotive
  Carol - Verified Customer
  October 03, 2012

  I trust them. I have had my car serviced by them for several years and I have never had a bad experience. My car is an older model and they only do what is necessary. My family members are also happy with their service. Ny car gas 115,000 miles in it and because of their care it will last for another 100,000.

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