Good experience as usual from front desk to back to everyone in the store.
Mechanic was quick and helpful. Very accommodating and professional.
Went to get oil change and filter was not changed everything else was great.
I go there with no problem. They take good care of me an my vehicle. I could call an tell them I have a problem with my car an they as me what is wrong so I explain what the problem is right away they tell me when could I bring it in to take a look at it. If I say can I take it in today they say what time is good. Not all places give you that kind of service. So they should keep up the good work that the provide.
I am a long time customer with this location and always impressed with the service and quality of work. However, the customer waiting area needs heavy makeover. You should differentiate yourself by providing customer amenities and modern installation to meet the busy lifestyle. Also, you should try to update the IT system and develop some iOT strategies to connect customers to your organization. This will improve your customer rating and possibly increase your revenues.
Goodyear Auto Service in Englewood won me over when a competitor down the street wanted to charge exorbitant service rates if I did not purchase my new tires directly from them. Goodyear worked with me and won me over with their customer-focused approach and reasonable service pricing options. Several years later, Goodyear is handling my oil change and tire needs on all my cars.
Purchased a 3yr alignment contract for less than 1x at VW...hoping this pays off. Service woman at VW is trying to tell me how superior they are at alignments because they use sensors and most other places eye it? I don't believe that's the case, guess we will know soon enough when I go back to have my brakes done and they recheck the alignment. I think the VW service entrance to cross the tracks probably knocks it out. GY has been great with my tire prices and the road hazard protection was worth the small investment when you are quite likely to pick up a nail long before you hit 60,000 miles.
Took my two cars in last week for oil changes---one car had bad tires so the mechanic told me they needed to be changed and done promptly all within one hour. The other car came for an oil change and although they were very busy it got done in 20 minutes.
Got me in right away, familiar with the vehicle, took care of my needs, made suggestions, basically perfect. Only complaint is the cost of the synthetic oil changes.
I'm always greeted when I drive up, I tell them what I need, and we're off and running! I'm always informed of costs up front, and everyone has a smile and a can-do attitude. Thank you for a wonderful service center!
This place installed 4 tires on my car. Now, it makes terrible noise and vibrate at certain speed. Take it back next day, staff takes no responsibility. I went to local installer and replaced all of them and return these tires.
I didn't wait at all and they provided me with the best possible service with a smile. It was a great experience.
After having tire replaced (bought same store 12/14) my key fobs worked but are not audible. Called the store and Bobby was very defensive. Removal from sensor may have caused problem. Dealer will charge me to locate problem which can be a number of things, including deactivating and activating sensor. When I get home on Tuesday will go to store and have them check even though I am afraid of them causing more problems.
I came to Goodyear to have my wheel alignment done and Goodyear did a good job on it. The mechanic also found out that my struts were leaky and recommended me for some new struts. All in all, from start to finish, the mechanic and the counter person were friendly, helpful and knowledgeable. They knew what they were doing and got the job done right.
The place was clean coffee fresh service was great staff very smart and helpful .Est was right on and car done on time.
Everything was great from the initial phone call until I got my car back..it was a simple oil change but everything was perfect...compliments to all especially to the person that was working at the counter.
They did a 4 wheel alignment on my 2013 Honda CRV. They did it fast with minimal waiting. The technician was professional and helpful, so were the other employees. I am very happy with the job.
Prompt and proper service provided by Service Manager Dave Martin and the staff. Car was neat and clean when work was done. Car now runs very well . . . . problem solved!
I had my back brakes replaced and a slow puncture fixed. The staff was helpful and friendly and they worked quickly to fix my car.
Staff is customer service oriented and available to answer all questions. The work was completed in a timely manner and the waiting area was clean and comfortable. Even though we no longer live in Fort Lee, we travel the extra distance from Breezy Pt. NY because we know that we will be well serviced.
I had a problem with my tires and it was fixed within a reasonable amount of time.
I have never had a problem scheduling service. I am always accommodated, and have never felt that I was being taken advantage of. The staff is high quality, excellent at their jobs, as well as personable. This last visit was a bit on the expensive side, but goes with the territory. I am grateful for Englewood Goodyear.
I have coming here for over 30 years. I always have a very good experience and will endorse this company.
Great Service. Friendly staff. Never had any problems.
Car returned as promised, charges for brake service were very reasonable.
The Service is fast and the employees are friendly.
Initially I was satisfied. The service was done quickly and I appreciated the additional recommendations. However 5 mins after leaving the place my check engine light turned on, which had previously not been activated. Now I must surmise that someone unintentionally did something wrong to the car. And now I have to go back to get this fixed.
Service was quick and efficient. Nice to have wifi and tv while waiting.
The service is always great. They started working on my car at the exact time I set my appointment. I was there about an hour for a new tire and wheel balancing. My only complaint is the gloomy waiting area. The wifi never works and there were ants crawling on the magazine. The fresh coffee hit the spot though.
I recently experienced a very frustrating situation where I was told that the insurance I purchased on my tire would cover a replacement required. I was not made aware of the prorated process until it came time to pay for the alignment and balancing of the new tire. When I expressed my disappointment and frustration, the customer service representative escalated the issue to the manager at the time. The manager was very dismissive and did not make an attempt to rectify the situation. He made me feel as if my issue was unimportant and not worth his time. I entered the shop with one problem expecting to pay nothing, as I was told, or at the most $16.95 to balance the new tire, and I left paying $255. Very frustrating to learn this after the work has been performed.
This is not my first time at this location. Always very friendly, fast and honest.
Our son blew out 2 tires, headed back to school. He was towed to the Goodyear in Englewood & thank God for Sunday hours! We waited about 10mins before his SUV was taken in. Once it was hoisted, it was finished in less than 30mins. The staff was courteous, patient and answered all of our questions. Our son is safely back on the road, after what could have been a horrific situation.
I have been coming here for years and will always return.
Have been a customer at this location for many years. Service and fair pricing has always been top notch. I use this facility for all my auto service needs except manufacturer's recalls. David at the front desk and all the service men are wonderful.
I have utilized the Goodyear in Englewood for over 20 years except for a few recalls and warranty items. Overall they provide excellent service.