After searching for the best tires for my car, I purchased four Goodyear Assurance ComfortTred Touring tires from my local Goodyear dealer. The service team listened to my needs, answered my questions and provided excellent same day service. I am thrilled with my choice in both tires and the Goodyear team that made it all come together!
I like that tires are rotated at the same time as the oil change. I also like the service recommendations. Friendly staff.
The tires were in stock, and wait time was minimal. After the tires were installed I took a 4500 road trip which included many very rough gravel and rocky roads, and some bouldering, Had no troubles with the tires.
First, I booked an appointment online with your store and the available times shown on the screen. After I booked it, I get a call the next day saying that they can't honor my request because they are busy and that the scheduler on the website doesn't work it just captures interest in services so they have to call and book you. Then I booked an appointment with the person for a week out and confirmed a time. When I get there for my scheduled appointment they were saying, well it's going to be a while, want to leave your car for the day, etc. I said no to all because I told the first person when I booked it that I was going to wait. I now show up on time for my appointment. I did not get my car back from a simple oil change and tire rotation for one and one half hours. That is terrible.
I will not take my car anywhere else. Nobody else touches my car.
This was my second set of tires from this location. Their service is great, the pricing was great, even the free coffee was better than average. No pressure and just simply a smooth experience.
I always take my vehicles to this store. Not only is it convenient, but the staff is always professional and courteous. The service is always great and on the rare occasion that something went wrong, they address it right away. The WiFi at this location has always been an issue, too slow or doesn't connect. I do not wait in the waiting area too often or I will just go to a nearby Starbucks for WiFi. Other than that, this store is great.
Very efficient in meeting time deadlines. Keeps you aware of things needed to be done with your car. Willing to go out of their way to meet customer needs.
I came in Saturday afternoon for an oil change. When I arrived I was quickly greeted by friendly employees which was very welcoming. I had just noticed I had a headlight out and had bought a bulb to replace it. The staff was able to assist at a low charge and even with oil change and light fix I was out within an hour. Jahari was very helpful and friendly. Very happy with my experience!
I had an appt. for an oil change and tire rotation at 2pm. I arrived and the manager told me it would take 90 minutes because they "got busy 20 minutes ago". Appts DO NOT matter so don't plan your day around them. Just show up. You will get the same service as if you planned. Very frustrating.
I have been pleased for a long time, and feel I am being treated respectfully.
The staff was friendly and efficient. Even the free services a previous purchase entitled me to were conducted promptly and professionally. Their honesty encourages trust and has ensured that my next services will be done here.
Jahari is great, very knowledgeable, and has amazing customer service skills.
Jahari booked me for 1pm, and was right on time. I told him I had 1 hour, and they were done on time. I'll switch all my car needs over to the LO Goodyear!
Replaced a tire that blew out over the weekend. Was advised I had a small credit due to the insurance I purchased with the original tires. They removed the spare I was using and placed it back in the cradle on the Lexus. I was told about 1 1/2 hrs, and they completed it in 1 hr. Good Job.
I have been going there for at least 15 years and I have always been very satisfied. Fair honest. Direct. No hard sales talk. I will continue going there for many years.
Billy was great and call me back to tell me I have left my book there. He always gives options and explains things well. I have the majority of my service on both vehicles at that store.
I am a longtime customer (20 years plus) and have had good service when you were on McLaughlin and up til now in Lake Oswego. The last time (about 2 weeks ago) I went in the service manager was gone. The man I dealt with said he was the new manager. He was defensive. When I asked about a particular mechanic I was told he was not there and they were looking to replace him. Imagine my surprise when that man entered the room and waved. So I have also been lied to. Not a happy camper.
I have been going to Lake O Goodyear for some time now and they are always helpful and don't try to fix something that doesn't need it!!
Good service, good work, and acceptable wait time.
We called and got a same afternoon appointment for a quick oil change. Staff was friendly and helpful and got us in and out very quickly.
Billy and his team did a great job from start to finish =)
Billy did a good job of getting our tires on timely & at a great price. Everyone is always friendly & they do a great job in Lake Oswego.
I moved to Lake Oswego 3 years ago. I have an Acura and liked the service in Illinois. I tried the dealer in Portland and was disappointed. Out of necessity I tried the Lake Oswego shop. They were honest and did good work. I've been using them ever since.
I made the appointment for an oil change and replacement of belts online. I dropped off my car at the agreed time, 8:00 am. I was asked what was the latest I needed the car. I should have been asked when I wanted to pick up the car or told when it would be ready. I said 12 pm thinking I wanted it no later than that, but that this service should not take nearly as long as four hours to complete. I showed up at 10:30 and work had not yet begun on my vehicle. I was dumbfounded. If I schedule a drop off at 8 am for minor service, I would expect work to begin when I scheduled. If the personnel are not available to begin work at drop off, then that time should not be offered. I will think twice before scheduling service here another time.
I have had my own shop & do a lot of my own work on my vehicles. There a lot of choices when it comes to a place to by tires (Costco, Tire Factory, Ect). I decided to check on the local store. Getting new tires was made very easy by dealing with the service manager Gary. Not only did I get tires, I had new brakes installed at the same time. I was given a ride to my home & picked up when work was completed. Gary was GREAT. I will recommend this store to friends & return myself when the need arises!
Been a regular customer for quite some time - and you can draw your own conclusions from that. A Satisfied Customer!
Jahara especially was very professional, answering questions and helping with the manufacturer's rebate process. Also happy with the quality of the work performed. Thank you!
Excellent service. As always personnel is knowledgeable and friendly - customer oriented. The quality of service is outstanding. Thank you.