Work was completed in a timely manner. Sales associate was very knowledgeable. Very satisfied.
THE SERVICE WAS EXCELLENT. I HAD IT IN FOR A CAR PURCHASE REVIEW AND THE MECHANIC FOUND THINGS THAT NEEDED TO BE ADDRESSED.
The brakes on my van failed while driving my family home from Ohio to Chicago after Thanksgiving. The guys at the New Haven Goodyear were phenomenal in helping us. They helped me secure a towing service, and diagnosed the problem very quickly on a Friday afternoon. After learning that the repair wouldn't be completed until Saturday, they helped me locate a rental car company. The technician went above and beyond to complete the repair as quickly as possible. We were in a very vulnerable situation and I feel that they treated us with respect and integrity. It's difficult to fully express my appreciation for how much they helped us. A+ service! Thank you.
Although the oil change went OK the bulb change was not, Within 2 hours my wife's turn signal bulb went out again. They were to call Monday Morning (this morning) to discuss alternate plans but I did not receive a call. Not very good customer service.
I told clerk I had a beater car just change oil came back to me 40 mins latter to show me 750.00 of things my car needed, what a joke.
Staff personable and knowledgeable. Appointment time honored. Service excellent.
I feel comfortable with John. He seems to know what is best for my car. Looks for the best deal for me (coupon verses something is cheaper.) I would like to be assured that they looked over my entire vehicle, and not just fix what I brought the car in for, and make any notations of things that might need attention in the near future. Battery okay? Tires will need attention in six months. The brakes look good? How about the struts/shocks? Did you check the air pressure? Your car has 100K miles on it - have you thought about new plugs and antifreeze? Many of these things may have been looked at, but I don't know that.. Give the customer peace of mind - gives the customer a "nice, warm fuzzy feeling" that Goodyear wants to take care of my car for me.
First time I came in the forgot to fix my car and it didn't even get done until I got dropped off at 5pm. Both times they did not top off other fluids. Most places vaccum your front carpets, nothing of this sort was done. They are rude and try to charge you for things that are unfair.
Everyone was very pleasant, work was done in a timely manner, and done well, we believe. Price was not bad! Thank you!
I always get good service at the New Haven Goodyear store. Andy and John are so friendly and always look out for my best interest in the things that my car needs. I hope that this New Haven In service store never closes as it is very close to my home, and I appreciate that I don't have to drive into Fort Wayne In for service. Would like to get senior citizens discount though.
The gentleman that processed my payment was great. I think he may have been a master Hyundai wizard as he was very knowledgeable. It was a recommendable experience mainly because of this person and everything running smoothly.
I spent more than I had planned, but still reasonable.
Tires were nice, look great, and the service techs, management were fine. The rebate was helpful. It was predicted that the ride would be improved, but even after the tech reviewed the shocks (or struts) and said they were OK, the ride has not improved to any degree. Also, the traction on snow and ice does not appear to be much improved from old tires (which were considered worn). I have not felt that the new tires, nice as they are, were worth the investment.
Never go anywhere else.I trust these men with both my wife's car, and my truck.No questions asked. I never feel pressured into something I don't want.They keep me well informed what needs to be done, and what is the most important things I need to consider.
The employees are extremely helpful. They are very polite and always respond quickly to my questions. They are on time with their repairs and do a great job! I would only say the waiting area could use a little "sprucing up." But the waiting area is clean and comfortable.
We have all 5 of our cars serviced at Goodyear in New Haven because we have found them to be honest, responsible, friendly, and always have time. The coupons help but their prices are very comparable. I do recommend Goodyear in New Haven to all my coworkers and friends.
I was in and out in a reasonable amount of time. They did exactly what I asked, and pointed out a couple of things I was not aware of. Good service!
Excellent Communication, Helpfulness, & Service. I have not had the greatest of services at other Goodyear Stores in the area, but when you visit the one located in New Haven it is almost like going home for Thanksgiving. ...Satisfied & Full.
Wait time as described. Good customer service attitude. I'll be back!
I've always been treated with promptness and friendliness at the New Haven store. These guys are fantastic.
I found the store clean and well organized, Everyone that I had contact with very nice. The service was done within a good time. I will use this store again in the future.
I was in and out in half hour for an oil change and staff was very friendly and professional.
It was overall good service but I bought my own parts to have you put them on & you would not do it. Your parts are way over priced I could see an extra $10 or $20 but 3 x what I could get it for.I got my water pump replaced I got one for $30. & you wanted $90 that's ridiculous. You should let people use there own parts just make them sign a waiver that ur not responsible for the parts preformence.other than that it was very good service.if you do that I would come back but I won't until you do that.
I have gone to this store for years and have always been treated great. My favorite repair guy is Dave and I always ask for him. My only complaint on this last service was that I had front end work done--new ball joints and idler arm, along with 4 new tires and there was no front end alignment in my quote. I thought that was odd with the front end work I just figured having the front end aligned would be a given. It was done after the guys called and asked permission but there was the extra cost that wasn't part of the quote. Just a heads up to check your quotes and ask questions if you see or don't see something in it you think should be there.
Dropped vehicle off in morning. I was told on the phone it would be done by 3:30. I had a coworker drop me off after work. I did not get out until 5:35. I will not go back or recommend this store.
I took my vehicle in with a possible brake issue. I was advised that there was not a problem and the brakes were fine. They could have said there was a problem and fixed something that did not need to be fixed. Andy the service writer at this location was great, VERY PROFESSIONAL. He called me when he said he would and even up sold an alignment that he noticed was badly needed. Again Great Job. I will be back.
Made an appointment to get an oil change and with coupon and it was quick and moderately priced.