Good customer service.
The mechanical tech said he aligned my wheels but apparently not cause the camber and toe was totally off. The car was shaking bad after the job was done. I took the car to Sears auto to get a second opinion and they said it was a very poor job they had performed at Goodyear on pass road in Biloxi. Sears auto aligned my vehicle for no charge. Great service and people that work there. Stay away from Goodyear in Biloxi as they would not correct their mistake or make it up to the customer.
Great guys for accommodating me late in the evening on Friday.
Friendly, mannerly, knowledgeable staff. Great service!!!
By far my favorite store for oil changes and will be using them going forward.
Made an appointment online and vehicle was serviced the moment I entered the service center.
Oil Change and Tire purchase for my late model Dodge was great! Set up appt online, arrived early, they were able to complete all the service & purchases without a hitch!
I was pleasantly surprised with the quickness and thoroughness of the service. The staff was helpful and did not disappoint. I will continue to patronize this business.
Employees are friendly and helpful and always explain everything as needed.
Friendly service, excellent people, wait time good.
I've had nothing but great experiences at this Goodyear. I'm on my third set of tires all purchased at this location and on this occasion I brought the car for a rotation, alignment, oil change, and I asked them to check the A/C. They solved every issue and MY car (yes, it's paid off and I want to keep it that way. I don't miss having a car note) is back to running smoothly. Thank you!
Ok so I'm someone who normally does all the work on my car. But since I've been here I have entrusted my car to them. Every time I've brought it into them these guys have taken care of us. I drive a lot and I mean a lot, I trust them so much.. They have kept my family safe. They work hard to do right by their customers, I'm proud to have them work on my car. They are fast, know what they are doing. I want to thank you guys for making sure my car is safe and running right. I hope y'all have a great and wonderful Christmas!... Again thank you so much for all that you have done.
Good, quick service. Friendly, informative staff. Clean shop Detailed paperwork. Car was kept clean. Computer updated after oil change.
My car is leaking oil after my oil change and the oil plug access panel wasn't clipped into place before screw was placed on (panel was forced in place). I called the store and James was kind about the problem and asked me to bring the car back in for repair. My disability makes it difficult to get it in for its oil change. Now I need to take it back again for mistakes. What makes things worse, is this visit I paid the most I've ever paid for an oil change, and I was promised a $5 discount for scheduling online and I didn't get the discount. I also requested the tire rotation and didn't get that either.
As always I had Great service and the staff is always friendly and polite.
You had my tires on hand and quickly had them installed. The only minor finding based on my overview was the restroom needs a thorough cleaning.
After trying to do it myself with Internet 'fixes' for a headlight restoration and making it worse, I brought it to Goodyear. Not only did they not make fun of me, as other mechanics would, they gave me a ride to my next appointment. Fixed my headlights with a true restoration then had it completed when I returned! Joelynn, when I made the appt and James, when I brought and picked up my car were great. I've been a repeat customer for years now at Goodyear after being disappointed with other places. Both the Gulfport location managed by Leon Pruitt and the Biloxi location managed by James Ferguson are great. I highly recommend them.
Always treated special, this is a great Group. I have gotten what is needed as usual thank You!
The staff is honest at my friendly Pass Rd Goodyear. It is always prompt service and allows me not to have down time at my office. I have been going to this location for years with only good things to say. Thank you Jeff for getting my odd tire in from the Mobile location before I even went to lunch. I have no stress when I choose this vendor whether it's a big job or just tires, they have earned my trust in the quality of work performed. Thank you!
I am happy that I chose Goodyear to get my oil changed. They found a had a nail in one of my tires. They took the time to discuss the different packages to fix it.
Everyone was very attentive, made suggestions, overall good.
This morning I dropped by our local Goodyear Auto Service Center in Biloxi and would like to commend the service manager, Eric R., who I dealt with. I had a screw embedded near the sidewall of a tire and he personally recommended and installed a new tire. I was in and out in less than 30 minutes. His positive attitude and commitment to customer service was above ordinary and earned Goodyear a new customer at the 2585 Pass Road location. Also, I will readily recommend Eric to others.
We got a synthetic oil change and coolant system service ...very reasonable prices and excellent wait time.
Employees were very friendly and easy to talk to especially Eric.
Great prices, great work, reasonable turn around time.
Jeff and the front office staff are awesome!!! As a frequent customer, I can use a break on discounts. You all are the only automotive company I use for my four vehicles. I can use a break financially, your interest rates are outrageous...
Great service. Friendly staff. I will definitely return.
I made an appointment online. It was very easy they confirmed it with me that day. I got a new battery just when I needed it, they were on sale..yeah..they also rotated tires free and I got a synthetic oil change. Well after the initial inspection they told me I needed transmission fluid change and needed coolant change ... I couldn't afford everything, so I just did the battery, oil change and trans fluid change. The staff is always very friendly and take care to see you and your car are well taken care of, they even gave me a $10.00 coupon/refund on the battery. I bought my tires from them a year ago as well and the staff was wonderful then. In these days of wondering if you can trust people working on your car, don't worry when you take it to Goodyear on pass rd.
I was here for coolant, transmission, and brake fluid flushes. Employee Eric, lauded my efforts of taking care of my vehicle and gave me a discount on the services, which of course made me happy.
I will return for excellent staff and service at this location.
Not only did I get timely service, but everyone was friendly. The staff really does everything they can for the and they go out of the way to make it work for the customer. I was recommended by a family member. This was my second visit and it won't be my last. I am very pleased!
You forgot to check my windshield washer system. It ran dry and I had to purchase my own solution to fill it.
When I need auto assistance for trusted service I trust Goodyear. The Biloxi office on Pass Road always has the highest level of expertise. A special thank you to Jeff and his staff.
I've had automobile troubles with all three of my vehicles and I will not take my business to anyone else. The manager and staff has my utmost confidence when diagnosing and repairing my vehicles. The only request I would ask of Goodyear is this, over the last couple of years I've had major problems with vehicles and have accumulated a substantial balance on my account. If Goodyear can give loyal customers a lower interest rate, this would be awesome. Thanks!
I have always been satisfied with the quality of care.
Went to purchase a new tire, but wonderful staff told me nail in tire could be removed and fixed. They fixed it and I'm a happy customer. Will return for other needed service in the future.
Although it took days for my service to be complete, the employees knew the job. They were able to take me into the garage and show me exactly what went wrong with my car. The gentleman helping me was able to explain the problem in laymen terms that I could understand. When I picked up the car, the person who worked on my car was able to show me the broken part and how it worked and the problems that were the caused of the break.
I came for a tire rotation/balancing which was part of my tire purchase made in December of 2011. I have had good service out of my tires and I received excellent service on 01/09/14, even though I hadn't called ahead to schedule an appointment. I probably only waited about an hour.
The manager and staff always take good care of my three vehicles. It is my intent to only visit this Goodyear store.