She always take great care of me and is awesome to work with she is the best.
I came in for a tire alignment mainly and asked them to check the fluid levels and brakes while they had up on the lift. They found many things wrong with it, including a tire that was pulling apart between layers, dirty oil filter, low power steering fluid and in addition to the misalignment. When they called to inform me of the problems that they found, they gave me a lot of details, did not sound like they were pressuring me into having the work done on it and gave me a fair price. They were able to do the work the same day. Checking out with payment was easy and fast. I have used their services for the past 2 years for tires, etc and plan to continue to use them again and would recommend them to my friends. This was at the location on 75th Ave.
I have used the Gainesville Goodyear for new tires, alignment, oil change, brakes etc. Every time I leave with a feeling that everything was done right at a great price. Keep up the good work guys!
They were able to get me in with an appointment that day. All the employees were very friendly and helpful. I was an entirely satisfied!
The manager was extremely helpful, dropping off my car at my office on 76th Drive and gave a great price for service!
I have been at this Goodyear several times and have been impressed with the service and staff. They explain what the problem is and if there is no problem they tell us too. They give us the best price and not afraid to negotiate, Love the group. Will use them as often as I can. Kudos to Cy for her staff and professional attitude.
I've been coming here for 7 years. I'm always happy with the service. If you are in a hurry, you can always get a courtesy ride back home or to the office, and they'll pick you up when it's done. You can always bring your laptop and do some work as they have free wifi! Cynthia and Dennis are awesome and will help you understand things and will work with you. I would highly recommend them for any service, big or small!
All though I received the Comfort Tread tires they are not as good as the Arriva tires I use to buy from you. I wish you would come back with the Arriva Tires. I remember putting 75,000 plus miles on them and they still looked new. These tires you sell today are cheaply made and don't last as long. Also they are way over priced.
I love the place. I always bring my vehicles there, but they are always short staffed and it ALWAYS takes forever. If they could have more service techs that would be great.
I got a free inspection for other service issues with my car.
Front desk to the manager was amazing customer service. I even told them I'll be bring my son and his new car to this place. Our service with Honda of Gainesville has not been good. Thanks!
I don't understand the point of making an appointment at this place. I went in one day and was told they could not get to my car for another three hours. I made an appointment for the next day. Brought my car up there 15 minutes early and was told that it was going to be an hour before they could do an oil change. Came back after a little over an hour and was told it was still going to be another 15-20 minutes. The only reason I go to this place is because of the convenience, but I am no longer going to use convenience as an excuse.
Employees greeted me promptly. They were friendly and helpful.
The service personnel at this Goodyear are simply outstanding. From the moment I first called for prices to the time I picked up my car, the experience has been totally positive. I will keep coming back for all my automotive needs.
The manager Synethia was and has been a valuable asset to the organization. In addition to the product she is one the main reasons we have purchased tires for all four (4) cars.
The employees are always very knowledgeable and helpful. I never feel like I am being taken advantage of or that I am having services done that are not needed. I will continue to recommend this location to friends and family.
Been going here for about 10 years! Great service!
No one wants to bring their car in for something routine and then walk out the door spending hundreds of dollars on major repairs, but cars breakdown, parts wear out, things happen. Even with the frustration of sometimes having to spend more money than anticipated, I always come back to Goodyear on Tower Rd. every time. They are honest and incredibly friendly. My favorite things are their efforts to educate car owners and to provide all the possible solutions and subsequent outcomes. Especially when safety is a concern, they walk me out to my vehicle to show me the issue(s) and why they feel something needs to be replaced/repaired. I don't feel steamrolled or treated like a child, they genuinely care that I make the best choice for myself and my vehicle. I really appreciate the time they take to explain the issues so that I can make a sound decision and not feel like I'm wasting my money on unnecessary repairs.
Made an on-line appt for 0800 am for an oil change. Service was not completed until 1030 am. My expectation for a simple oil change is 30-60 minutes when an appointment has been made.
Cenethia is always friendly and has gotten to know me and my vehicle. One thing I appreciated was after the brake job she had them fill my washer fluid and rotate my tires without even asking me, was a pleasant surprise.
They were very busy so I had to make an appointment. Not a problem because I had other shopping to do. I asked for air in one tire but they forgot. It was soon remedied with a smile. Overall the service was excellent and I would recommend this store.
The entire staff is friendly and knowledgeable. They make you feel like family and I never have to worry about being lied to. If you're looking for a shop you can trust, this is the one!
I am a repeat customer of this store specifically. I know anytime something needs to be done on either of my vehicles, that I can go to any of the staff members here and I will be taken care of properly. I do not go to any other service shops. I am a very loyal customer and they are a very loyal staff. They do everything they can to help us resolve very stressful situations. I can relax once I am there knowing that I am in great hands.
Dennis is great with customers, conscientious, and follows up on work performed to ensure satisfaction!
Always excellent customer service which keeps me as a repeated customer!
Got oil change done and they suggested some other services after inspecting car. Got some done and declined some others and they did not get mad like other service places I have been to. I will definitely be going back again.
I have received good service at all times. Would refer friends and family to the store.
I am a repeat customer and EVERY time I am here I am a very happy customer!!!
Took them less than 45 minutes to fix two problems I had....key would not come out of ignition and my battery needed to be replaced.
I had a rear light out and I went to a lo Al store to buy the bulb. I had it with me when I went into the store. I told them while I was waiting I was going to try to change the bulb and asked if I had any problems I could get them to help me. Instead of my doing it myself they took the time and reached it for me while doing my oil change. Service that wasn't expected but done to help a customer.
It was good, the employees were friendly and helpful and the service was performed and I'm satisfied.
The manager and staff were very helpful. Excellent.