100,000 mile plugs & computer tune, excellent. Oil & Tire Rotation good as always.
Honest, polite, friendly and very helpful every time.
We were treated with respect & the staff helped us determine what tires to purchase. We also had additional services performed during this time and everything has gone well to this point.
I received an oil change and tire rotation. The time before this visit my tires didn't get any air in them, and this time I made the comment to them about this so they did it but they didn't reset the tires once they rotated them. So my front right tire is in the rear right now but still reads as the front right. Other than that the service was good to go.
As in past visits, I found the service outstanding.
I purchased a new set of tires for my vehicle and was pleased with the 4 Comfortrend Touring tires and installations. My rating degradation is strictly due to customer service. I was passed over on my incoming and outgoing visit at the counter. I believe in the first come, first served philosophy. While standing next to the counter, I was passed over by a person that entered 5 minutes after I arrived and during checkout my transaction was halted by a lengthy phone call. Customer service matters.
Took Tacoma in on a Tuesday (12 July) for an oil change, wheel rotation, and to have the brakes checked for a noise when backing up. The service representative quickly informed me that his team was only qualified to change oil and rotate tires. He tried to schedule an appointment the next day but I was unable to bring in due to prior engagements. When the work was complete I asked if the wheels were balanced and the service rep gave the deer in the headlight look. I have purchased four new tires, replaced front brakes, and had the rear brakes cleaned and inspected at this store. I've also begun an oil change program. It is very concerning not to have qualified/certified technicians at all times/days....on Tuesday's as the service rep informed me. I've never had wheels rotated without being balanced. When a customer doesn't mention balance when wheels are rotated, I would think the service rep should have asked.
Outstanding as usual. The staff are so helpful, friendly and trustworthy. No place in the area I trust more more with our vehicles. Thanks again!
Went in for Oil Change & Tire Rotation. I bought all 4 of my Tires from Goodyear last year. Something had fallen off of my Car at home so I went in the work area to explain to Tech. I felt like he didn't even want to talk to me. One word answers. Then the Manager told me I could not be in the Work area for Insurance reasons. When I have someone service my car I want to be able to talk to the tech and show him things of concern while my car is up on the lift. Why people in the Automotive industry have no Customer Service skills is something that has ALWAYS puzzled me. They treat you like they are doing you a favor & you are bothering them. What happened to being friendly & approachable? What happened to Customer Service? I should not have to feel like I'm pulling teeth to get answers. Techs & Staff should be overly friendly and willing to help a customer no matter what.
I've been going to this Goodyear over the last 6 years. Everyone is fair and honest and treats me well. Special appreciation goes to Chuck and Mike who I have known the longest. They always tell me what I need to get done and what they recommend as if it were their own car.
Love the service.... Chuck is great!! Always helps me to find the best value...
Great service and good customer service. Always been a fan of Goodyear.
We have been going there for last 15 years so we are more than satisfied with the service.
Great service but poor value for the price I can take it to the dealer.
Great service and friendly people. Car was ready in ample time.
Mike and the Tire gurus at the Navarre Goodyear auto service center were very helpful with our tire selection after my rear driver's side tire blew out while driving. Mike thoroughly discussed the pros and cons between two tires that were appropriate for my 4 -Runner. We are happy with the tires we selected and our service experience. We would highly recommend the Navarre Goodyear store to our friends and family for their tire needs.
Simple repair on a good tire from a tiny screw turned into a new tire. You took advantage of my wife's lack of knowledge on tire repair. Will not be back.
I feel that this shop's rates are fair and their service is professional and they treat customers with respect. They provide details of my issues, answered questions and helped me prioritize work to fit my budget. I really feel like they are trustworthy, honest people. Very friendly too.
Needed new tires and was directed to the right tire needed for my usage! They did help me on the best price they could give me. I was quoted cheaper prices at other tire stores but it wasn't for the same tire. Goodyear sold me a new advanced tire that works well with my line of work for reliability and peace at mind :) Thank you Goodyear team!!!
I dropped the vehicle off around 11:00 am for an oil change. I knew I was going to need tires soon. When the gentlemen call telling me I needed two tires for sure I didn't hesitate telling him to replace all four. The store was packed when I left the vehicle. I was surprised they were able to do the oil, change the tires, and do an alignment with as much business as they had that day. They are GOOD!
I trust Navarre Goodyear and I know the guys it makes it the place I go for my car needs.
The folks at Navarre Goodyear are great, your car is ready when you expect it to be. Service is unbelievable, I won't take my 2015 Tundra anywhere else.
I found that promotions were also shown to me and the best way to get a great deal for my money. Love that they showed me how to save save money on what I needed done. Thank you for that!
Outstanding service, scheduled appointment arrived a bit early they took vehicle in ahead of schedule and completed tire replacement, balance, and installation 20 minutes ahead of time. Would recommend this branch to all seeking new tires.
We continue to return even for service that may be in the dealer's domain because of the good work provided.
Always up front and honest.....................really.
Best auto repair shop in Navarre. Honest Professional service at a fair price, what more could you ask for.
I found the service rendered to be of the highest quality. It was clean, fast and close to home.
Great and friendly service. Only knock, was not made aware or informed about coupon online for services over fifty dollars, not happy about that. Every little bit saved helps with two children in college. Help customers out, every little savings helps out. Remember the Golden Rule;
"Treat others as you want to be treated".
Great service and professional staff. I recommend using them.
Many thanks to our Goodyear Service Center in Navarre. They help me keep our vehicles in good shape and on the road. I have been a customer for many years and know I can depend on them to do excellent work in a timely manner. Good people and great service.
I am very happy with the Navarre Goodyear Auto Service. They take care of my car, make appointments that they keep, are friendly and informative. I feel secure as a woman driving after having a service time with them!
My battery died and after a jump start I was able to drive to the local Goodyear. I was immediately taken care of . I have used this location for oil changes in the past and have always found the employees to be helpful and polite. Waiting room could be a little more plush.
The work was accomplished to exceed my expectations.
I really appreciate that the employees don't try to put any extra odd charges on there, although I did find it interesting that me and another customer both randomly needed new windshield wipers.. hmmm. Also, my name is spelled wrong in my emails I receive from the company, but as far as everything else goes, this place is always friendly, and the staff do everything they can to help. I believe they're honest and do their very best to complete the work in a timely manner and that their work is quality. I will be coming back again and again.
I will not look elsewhere for my auto maintenance and repair needs.
I take my SUV to the local service center near my home despite having over 30 miles of choices of various mechanical service providers available between my workplace and home. The staff is always quite friendly, knowledgeable and they do as I ask them to without them trying to talk me into anything else which allows me to bring any issue to them knowing it will be addressed and I will leave informed of what issues may need to be considered for repair/replacement in the future. My recent visit was quick and fixed correctly. I have previously taken my vehicle to them for regular maintenance, tire purchasing, and other possible issues and will continue to do so in the future.
Excellent customer service; I have been using them for years for all of my cars and have never been disappointed!
It was close to estimated wait time. Fast, efficient and thorough job of going over and documenting entire car in addition to the oil change. Nice waiting area. Wi-FI -Definite PLUS! Turns dead waiting time into productive and interesting time. HELPFUL! And COURTEOUS employees! Acting truly concerned about my issues.
They offer a very good value along with great service!
Best experience one can expect when purchasing 4 tires and spending a high dollar amount.
We are new to the Navarre area. We needed tires, some basic maintenance, and, hopefully, a lasting relationship with an independent auto service center. That's what we found in the Navarre shop. And, we found a friend, Chuck, the manager. We simply don't go anywhere else for our service needs. We call Chuck, tell him what we need or what is wrong, get the car to him, and it comes back fixed! The mechanics are great! They care about their work and your car needs. It just doesn't get any better!
Helpful, Friendly and fast service. Waiting room needed a little cleaning but otherwise very good experience.
Excellent service, very honest people. Quickly diagnosed a check engine light. Then performed a thorough inspection of the engine for any hidden problems that might leave me stranded in the future. They really care for their customers. I have used them for years for all my auto service. Best in Navarre!!!!
I was very pleased with the service of my car last week. I had no wait time until they took my car back for work. The service manager was very clear on what needed to be done and helped me to understand it in detail. The facility was very clean. I was truly surprised how clean the restroom was in this workplace. The service manager was friendly and was not in a hurry, but took his time to make me feel comfortable while I waited. We need more service friendly places like this one.
Good stuff for oil and tires, drop off method only. I would recommend to anyone who is looking for quality care.