Quality parts + quality craftsmanship = quality service.
Great service, nice people. Hope to use your facility in the future.
Oil change without an appointment. Was able to fill in a time slot for another customer who missed their appointment. Thank you, Good Works.
Paid 60 bucks to get the check engine light looked at. They found nothing wrong, my car was in the shop for a full day. No fix. I asked them if it could have been the spark plugs... they didn't no. I took the car to another shop, they did the check engine light for free and found it was the spark plugs and plug coils causing the problem.
Generally a great experience. I went in for an oil change and they pointed out a few other issues, including worn down tires. They were friendly and diligent and even dropped me off at a local restaurant to hang out while the work was being done. My only complaint is that there were no accompanying documents for the warranty being offered on my tires. The manager told me 'Don't worry, the warranty is all in [his] head' and that left me a little uncomfortable. I would have preferred to have a detailed copy of the tire warranty in writing.
I am a young woman, with little to no experience with cars and I had fantastic service. The employees at Good Works were kind, knowledgeable, and efficient. Great service I will be back and I will spread the word of its great service.
They staff is great! I don't know if the question.. was your car fixed correctly the first time is proper. Most people don't know that answer until they have driven it for a while. I would however recommend this shop to others.
I felt that the prices quotes were way too high. Professionalism was great; courtesy was great; but, bottom line, the price was too high.
Dan was very professional and quickly came up with a solution when my vehicle had an issue once I drove away. It was fixed and the vehicle is running well.
The guy behind the counter made me uncomfortable and irritated through my whole experience. Both times I came in I asked a question or said something that required a response there would be a minute of him looking through the computer or something before he would reply. He also neglected to order the tires I requested the day before my appointment so my car would be done around the time I got out of class. Instead I had to wait around for 2 hours later than I had planned for. He didn't even apologize for it. Work done was great and reasonably priced.
Needed work can be obtained at other facilities for a lower cost; however, Good Works has a high level of integrity and does the work correctly the first time.
Always satisfied with their work & friendly staff.
The staff was extremely helpful and friendly. They did great work I would recommend.
Very happy with the work done and felt the price is extremely fair. Thanks for a great experience.
My RV was not done on time it was done earlier!! You all are great!
Great service from very knowledgeable employees.
Very friendly. Will definitely go back.
I feel that I'm getting what I come in for on my car repairs at a reasonable price. Honest people.
I was treated more like a friend than a customer.
It was my first time using them and I really appreciated their can-do attitude. I walked in asking about a noise, and they immediately tried a simple fix. When that didn't work, they suggested a more intensive repair, which did fix the problem.
Great experience, will return for all future service!
Best car repair shop in town! Don't go anywhere else.
Good shop, good guys.
I appreciate the quality work at a fair price, and I don't feel like I'm being ripped off.
The number one thing that I appreciate the most with any mechanic is honesty. Thank you for your help.
They did a great job!
My car sat at the shop for an extra 2 days because no one called to tell me it was ready. I had to call the shop myself and they basically said they 'forgot' to call. Other than that, the work was done well. I thought it was definitely a reasonable price for the work I had done.
I have been going to GoodWorks for many years. Mechanics do excellent work and I have always been satisfied. Prices are similar to local market competitors.
Came for an oil change and to fix a chirp coming from what I thought was the engine. I tried showing the mechanic a video of the sound and told them exactly what to do to replicate it. I got a call later that said the vehicle wasn't making any noise. As their solution, they read the engine code from the engine light and suggested that it was my catalytic converter.
Came in without an appointment and they got me in and out in an hour promised and went above and beyond to deliver an excellent guest experience.
Very professional and helpful I recommend you all the time!
I arrived early for the appointment and I did not have to wait. The customer service was excellent as always.
I went in for a routine oil change & a/c check along with the standard checks they do. The supervisor/manager walked me through each of the recommended services so I could understand them. I really liked the email with photos I received of the work done and the parts/places that they recommend need service.
Always a pleasure.
The diagnosis they supplied included a written explanation and pictures. It was amazing!
I trust you guys. That's the best endorsement I can give.
I truly enjoy everything about this specific place; I have never felt so welcomed in a place. The overall quality of the service is outstanding and I love the personable touch to ensure I feel welcomed and informed.
Great experience, great shop.
Very friendly and knowledgeable staff.
I had a good experience and I plan to bring my car back to get the rest of the recommended work done. Thanks.
I enjoyed the atmosphere and general feel of the shop. I will definitely return and recommend Good Works to friends and family.
Very helpful, loved the pics and explanation of what was needed for my car.
Great place with amazing service, the price was a bit expensive for a transmission flush but overall great work!
Excellent customer service with great communication.
Thank you for taking care of my car.
Everyone that I talked to was very nice and helpful, did what I needed to be done in a timely manner, and provided inexpensive service.
Nice guys, seem legit. I initially took my car there for a Groupon oil change.
My main concern I'd like to share has to do with my quote to fix my car. A multiple page document with pictures and parts suggested to be replaced is nice, but what I like to have for a quote is an itemized list. If I need my car fixed, I expect an itemized quote in writing so I know what I am paying for. I also feel protected by that document (especially as a woman) to not end up having to pay more in the end. When I called and asked for a list with prices, I was emailed later. However, the list sent to me did not have any costs associated with each item, and only included a total amount. The purpose of an itemized list is to see the costs added up in order to get the total. I called again and asked for each item to be priced on the document. The response was that the type of format didn't allow for him to enter any prices. I asked if he could email me the prices then, and he sounded hesitant, but agreed to (which still didn't have the price listed for labor). Every other place I've taken my car to has given me an itemized list, but I felt like this auto shop thought I was crazy for wanting my quote in writing. Then, when I picked up my car, they handed me the exact same formatted document that was emailed to me, but WITH prices next to each item. The whole process of getting a written quote felt sneaky, I didn't appreciate the dishonesty.
This was my first visit and I'm definetly going to bring my other car here.
Good Works has been a breath of fresh air. They do recommend all of the standard maintenance but help me out with prioritizing items requiring maintenance. I do appreciate their efforts.
I left well informed.
Unexpected part broke during oil change which made oil change take longer than expected. Shop shuttled me home until replacement part arrived and replaced part free of charge. Very happy!!
The car was brought into the shop on time and the work finished earlier than the time stated to be completed.
I would be more likely to use this shop for all my auto repair needs if it were a bit closer to where I lived. However, all work done was excellent and I was treated with respect.
Went in for an oil change. They were prompt and courteous.
Staff is friendly as always, thanks!
Great experience. I'll be back!
Quick and they did a great job. Polite employees!
First time customer, treated well and understood. I'm going back!
I feel confident that Good Works Auto will do a good job and do it right the first time.
work was great but took a long time
Negligence. The only word I can use to describe the service I received.
I really appreciate the education I received about my car. It helped me to trust the pros and allowed me to prioritize what I wanted fixed right away.
Had an oil change and inspection, was told honestly about some upcoming repairs but I was not forced In to it. Wonderful service!
Steve younger is an excellent adviser and mechanic, was very good and thorough.
Only had a diagnostic test ran on the vehicle to see what repairs were needed so it could be repaired and have an emissions test done for plates and registration. Thank you for your service.
Great oil change!
The Personnel treated me with respect and professionalism.
I've been going to Good Works Auto Repair since I moved to Tempe in August 2012. They do excellent work, I'm always treated with respect and kindness, and every need is met! I have also recommended this shop to my friends and will continue to do so. Many thanks!
Professional & friendly!
Quick oil change. The inspection report was very detailed and helpful. The images taken were great.
Good works auto repair shop done their job correctly. I went in for a oil change and was informed professionally with precise details on any recommendations for vehicle repair without any pressure. They reassured me with graphics and estimates of repairs needed. Overall, great company!
Great guys, great service. Thanks!
Everyone at the shop was really helpful with looking at a couple cars I was looking at buying. They gave me all the information I needed and made me feel like they were looking out for me.
The service I received was great and will be back!
Did not fix problem will have to bring in again.
Simple and straightforward.
I trust this shop. Have been a customer for 5+ years.
Friendly and prompt service.
Always outstanding service.
I've had two separate services in the last two weeks and was impressed with the attention to detail. This is my repair shop of choice from now on.
I took advantage of a free oil change and had the appropriate servicing done on my CR-V. I was able to get an appointment for Monday morning and get in and out without negative impact on my day's plans.
Happy with the quality of the service.
Good Works offers the best service hands down. I have never been able to find an auto shop to 'call home' until I received amazing service at Good Works, repeatedly. Super friendly and helpful staff, and the email break down with photos included was jaw dropping. Thank You Good Works!
Best overall experience.
Work done promptly and properly.
Thanks for your time.
Recent front counter staff changes have provided me a chance to exercise patience.
Wonderful experience. I was treated with respect and I felt as though I was their only customer. I have already recommended Good Works to a coworker. I will return to complete suggested repairs early in 2017. Keep up the excellent service.
Quick and accurate assessment and estimate. Repair finished quickly. Friendly atmosphere. Easy to see why they are Tempe small business of the year.
It was great !
Always very thorough, they take picture and document everything, so you will always see the before and after.
Love the shuttle service.
Took my car back to check on a small leak - Glen personally examined the under carriage - and cleaned it thoroughly. Over and above what was expected.
I really like going to good works for all of my car repairs. Everyone is nice and helpful and takes the time to explain what repairs are needed.
I've been to other shops where I felt they were taking advantage of me. I don't feel that way with this shop.
Got done very quickly which I appreciated.
Very great customer service as quick and efficient work.
I am glad to have found a shop where I can tell by driving the car that the work done is of good quality. I have a tendency to be distrustful of car repair situations as I have seen my mom taken advantage of in the past. I have a degree of trust in having my car serviced here.
One of the parts that was used during the repair was faulty. We discovered the faulty part when we picked up the vehicle. We noticed it the second we started to drive it. This caused us to drive back and forth between home and the shop an additional 2 times. Not a big deal, but we live 30 miles away. Had a test drive been conducted, the tech would have been able to identify the issue before we did. We drive the 30 miles because of the past service we've received.
Sometime car got finished and the front desk seemed to be not notified. I have been waiting while my car was ready outside, even I was in hurry. In general the place & service are good.
The work was done in a timely manner and at a competitive price.
I've been using good works for a couple years now and highly recommend them!
I would highly recommended. It is difficult to find a car repair shop with integrity and honesty but this shop is all those things. We were very pleased with how we were treated and will now consider Good Works to be our repair shop for all our vehicle needs. Thank you for be a trusted shop.
I went for a simple AC that was not cooling and ended up with many issues and AC never got repaired. I got it done at another repair shop. I will never go again.
We rely on Good Works Auto Repair.
I used Groupon to have the opportunity to try Good Works for the first time. The owner was working the desk and was very knowledgeable and gave me some good advice about my Prius V.
I got a flat from a road hazard, Firestone told me it could not be repaired. I called you to double check, as I bought the tires there. Not only did your team quickly repair it, they did it for free!
Great job and customer service.
These guys are awesome they did a great job, made life easier.
Careful exam. And very helpful.
They changed my oil, it was a little more expensive than other places but they did a good job.
Good quality fast work.
I think they were horribly over priced. Diagnostics were incorrect.
My appointment was for an oil change. They had a convenient time available and delivered the service on time a promised.
The price for brake replacement was much less than the dealership. Glen and staff were all professional and great to talk to.
Friendly, Fast, Got the Job Done Correctly.... I've been to other places that I had to go back to multiple times for them to check their work. Last but not least they gave me the best price to get my car serviced then the other 6 places I've called. Thank You Good Works
Good attention to explaining everything and good customer service.
Excellent Customer service. They have pickup and drop service from your home. They provided detailed analysis of issue with the car. They also classify immediate fixes to not so important ones which helps decision making easier.
Wonderful service from my first phone call about the problem to driving it home. Helpful, prompt and reasonably priced.
Excellent service with knowledgeable staff.
The service is good and the people are friendly, but the prices are high.
The service was excellent and the staff was both friendly and accessible.
Friendly and knowledgeable professional folks there. The right tools to do the job and the right price. No surprises!!
I had a good experience. Timely and it appears the repairs were done properly.
Clean waiting room, kept me informed of progress and time to complete.
I drive a 2013 Ford Fusion hybrid. I noticed my gas mileage had dropped by several mpg. I called and they said 'bring it in.' They found no issues and charged me $130. I was not told of this charge prior to making the appointment. I will not be giving any business to them for any reason. Very disappointed, as they came recommended by my previous mechanic, Accurate Automotive.
They are honest.
They took care of our car problems promptly.
Friendly and thorough without pushing for unnecessary repairs.
They were polite and speedy.
They are always nice and straight forward. They do the initial inspections in a timely manner so they can relay to you what needs to be done. Everything is addressed the same day and you don't walk away flat broke.
Very good service at a great price . Friendly and helpful staff.
Very happy with their service and honesty.
Problem of faulty alternator was repaired. Repair was done quickly and courteously. I thought the cost of repair was a little high.
I had an oil change, it was about an hour and the employees were friendly and helpful.
Left grease marks on hood and outside door handle.
They are nice.
They are a friendly shop. The people there are wonderful.
They provided honest and good service.
They changed my oil and gave me a free t-shirt. They were very pleasant people and didn't keep trying to talk to me while I was in the waiting room.
Best service around!
I was very satisfied with the service I received.
The shop does a wonderful job overall. I love the fact that they take appointments and there isn't much of a wait for a mechanic. I do wish the waiting area was a little more comfortable but that's a minor concern. They've recently, in the past six months, had a change over in the desk people and there appears to be some mis-communications happening.
Glen Hayward is a honest man and does his best to make things right if there is ever an issue.
Timely. Up-to-dated, trained expert technicians. Competitive prices. Trustworthy. Explain everything.
We recently had our car tuned up for a long distance road trip. I asked the lady (an older, blonde haired lady) when I talked to her on the phone if the mechanics checked the battery because I was concerned that it was low and needed to be replaced. She said, "I am sure they did, but if not, I'll make sure they do." When I picked up the vehicle, I once again asked if the battery was checked. She responded, "I'm sure they checked it." Three days later, on the day we are set to leave for our road trip, our car won't start, and it needed a new battery. There is no way the battery could have drained that fast in 3 days, and I feel that the message was never relayed to the mechanics. We took our car to Sears for the battery, and it was replaced in 30 minutes. I don't think I will ever go back to GoodWorks after this experience. They were good in the past, but this was unacceptable.
Too expensive, not totally trustworthy
I trust the people at Good Works. They are courteous and thorough.
Goodworks has always provided excellent service for our vehicles. They are incredibly reliable and trustworthy (we've been going to them for over 7 years) and know that we can depend upon their service.
I trust them completely to do a good job and also to do only what is really needed. They provide accurate information and tell you what is important to have done and what is not so important. They don't try to get you to do work that is not necessary.
Excellent service. Seems like better communication is needed since the old front desk staff is gone.
The people at good works listen to your concerns and do not perform work or recommend work that your vehicle does not need. They are dependable and don't charge an arm a leg and the kitchen sink to repair your vehicle. The mechanics are trained and do excellent work!
They have always been very honest and I don't think they do any repairs that are not necessary.
Air conditioner repair - I was only offered a one week appointment until I could have my car air conditioner even examined. Phoenix temperatures were well above 115. Had to find another company to handle my repair.
They are the best at what they do!
They are honest and do good work.