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Good Works Auto Repair - Tempe

manager@goodworksautorepair.com
2348 E Broadway
Tempe, AZ 85282 USA
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CLOSED NOW
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7:30am to 5:30pm
CLOSED NOW
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7:30am to 5:30pm
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7:30am to 5:30pm
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7:30am to 5:30pm
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Closed
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7:30am to 5:30pm
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Closed
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7:30am to 5:30pm
Call now:
(480) 787-0339
168 Verified Reviews

Auto Repair Experience

  • Glenn Hayward, Owner
  • Established 2004
  • 4 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 54 Years of Car Repair Experience
RepairPal Scorecard

Good Works Auto Repair has been serving the community of Tempe since 2004. This experienced and well trained team is lead by an ASE Master Certified technician. An investment has been made in the necessary tools and computer diagnostic equipment to perform a wide range of repairs - from tires and wheel alignment, to minor and major mechanical repairs, to emissions testing, to check engine light diagnoses and repair, as well as your scheduled maintenance needs. They back their work with a 36 month / 36,000-milee warranty. Their recent customer described this RepairPal Certified shop to us as "wonderful", "friendly", "honest", "awesome" and "professional". Amenities include a local shuttle service, rental car, free wireless internet access, early bird/after hours drop-off.

Details

Auto Repair Experience

  • Glenn Hayward, Owner
  • Established 2004
  • 4 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 54 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

Affiliations

  • TECH-NET

Message from the Shop

We are able to make any repair on your car; however we are firm believers in auto maintenance rather than repairs. Preventative maintenance saves you money! Every time you visit our facility, we will raise the hood and check all the vital fluids. Our service team will then make maintenance recommendations based on the condition of these fluids, the odometer reading, and the time interval since your last service.

Your hybrid is not just any car. It's special - it's a hybrid. That doesn't mean that its maintenance and repair needs to be difficult or expensive, it just needs to be specifically tailored to your car. That's why Good Works Auto Repair brings you specialized hybrid auto services and The Hybrid Shop battery conditioning and regeneration - just one more way that we guarantee that your car, whether it's a hybrid or not, receives the care it needs to stay just as reliable and green as the day you bought it.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

168 Verified Reviews
5 stars
(104)
4 stars
(42)
3 stars
(12)
2 stars
(3)
1 star
(7)
by - Verified Customer March 10, 2017

The staff was extremely helpful and friendly. They did great work I would recommend.

by - Verified Customer March 10, 2017

Very happy with the work done and felt the price is extremely fair. Thanks for a great experience.

by - Verified Customer March 08, 2017

My RV was not done on time it was done earlier!! You all are great!

by - Verified Customer March 07, 2017

Great service from very knowledgeable employees.

by - Verified Customer March 06, 2017

Very friendly. Will definitely go back.

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by - Verified Customer March 06, 2017

I feel that I'm getting what I come in for on my car repairs at a reasonable price. Honest people.

by - Verified Customer March 01, 2017

I was treated more like a friend than a customer.

by - Verified Customer February 28, 2017

It was my first time using them and I really appreciated their can-do attitude. I walked in asking about a noise, and they immediately tried a simple fix. When that didn't work, they suggested a more intensive repair, which did fix the problem.

by - Verified Customer February 27, 2017

Great experience, will return for all future service!

by - Verified Customer February 23, 2017

Best car repair shop in town! Don't go anywhere else.

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by - Verified Customer February 23, 2017

Good shop, good guys.

by - Verified Customer February 22, 2017

I appreciate the quality work at a fair price, and I don't feel like I'm being ripped off.

by - Verified Customer February 21, 2017

The number one thing that I appreciate the most with any mechanic is honesty. Thank you for your help.

by - Verified Customer February 19, 2017

They did a great job!

by - Verified Customer February 16, 2017

My car sat at the shop for an extra 2 days because no one called to tell me it was ready. I had to call the shop myself and they basically said they 'forgot' to call. Other than that, the work was done well. I thought it was definitely a reasonable price for the work I had done.

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by - Verified Customer February 15, 2017

I have been going to GoodWorks for many years. Mechanics do excellent work and I have always been satisfied. Prices are similar to local market competitors.

by - Verified Customer February 15, 2017

Came for an oil change and to fix a chirp coming from what I thought was the engine. I tried showing the mechanic a video of the sound and told them exactly what to do to replicate it. I got a call later that said the vehicle wasn't making any noise. As their solution, they read the engine code from the engine light and suggested that it was my catalytic converter.

by - Verified Customer February 14, 2017

Came in without an appointment and they got me in and out in an hour promised and went above and beyond to deliver an excellent guest experience.

by - Verified Customer February 12, 2017

Very professional and helpful I recommend you all the time!

by - Verified Customer February 12, 2017

I arrived early for the appointment and I did not have to wait. The customer service was excellent as always.

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by - Verified Customer February 10, 2017

I went in for a routine oil change & a/c check along with the standard checks they do. The supervisor/manager walked me through each of the recommended services so I could understand them. I really liked the email with photos I received of the work done and the parts/places that they recommend need service.

by - Verified Customer February 09, 2017

Always a pleasure.

by - Verified Customer February 09, 2017

The diagnosis they supplied included a written explanation and pictures. It was amazing!

by - Verified Customer February 09, 2017

Great.

by - Verified Customer February 08, 2017

I trust you guys. That's the best endorsement I can give.

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by - Verified Customer February 07, 2017

I truly enjoy everything about this specific place; I have never felt so welcomed in a place. The overall quality of the service is outstanding and I love the personable touch to ensure I feel welcomed and informed.

by - Verified Customer February 07, 2017

Great experience, great shop.

by - Verified Customer February 05, 2017

Very friendly and knowledgeable staff.

by - Verified Customer January 30, 2017

I had a good experience and I plan to bring my car back to get the rest of the recommended work done. Thanks.

by - Verified Customer January 30, 2017

I enjoyed the atmosphere and general feel of the shop. I will definitely return and recommend Good Works to friends and family.

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by - Verified Customer January 30, 2017

Excellent.

by - Verified Customer January 29, 2017

Very helpful, loved the pics and explanation of what was needed for my car.

by - Verified Customer January 29, 2017

Great place with amazing service, the price was a bit expensive for a transmission flush but overall great work!

by - Verified Customer January 26, 2017

Excellent customer service with great communication.

by - Verified Customer January 25, 2017

Thank you for taking care of my car.

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by - Verified Customer January 22, 2017

Everyone that I talked to was very nice and helpful, did what I needed to be done in a timely manner, and provided inexpensive service.

by - Verified Customer January 22, 2017

Nice guys, seem legit. I initially took my car there for a Groupon oil change.

by - Verified Customer January 22, 2017

Always great!

by - Verified Customer January 19, 2017

My main concern I'd like to share has to do with my quote to fix my car. A multiple page document with pictures and parts suggested to be replaced is nice, but what I like to have for a quote is an itemized list. If I need my car fixed, I expect an itemized quote in writing so I know what I am paying for. I also feel protected by that document (especially as a woman) to not end up having to pay more in the end. When I called and asked for a list with prices, I was emailed later. However, the list sent to me did not have any costs associated with each item, and only included a total amount. The purpose of an itemized list is to see the costs added up in order to get the total. I called again and asked for each item to be priced on the document. The response was that the type of format didn't allow for him to enter any prices. I asked if he could email me the prices then, and he sounded hesitant, but agreed to (which still didn't have the price listed for labor). Every other place I've taken my car to has given me an itemized list, but I felt like this auto shop thought I was crazy for wanting my quote in writing. Then, when I picked up my car, they handed me the exact same formatted document that was emailed to me, but WITH prices next to each item. The whole process of getting a written quote felt sneaky, I didn't appreciate the dishonesty.

by - Verified Customer January 19, 2017

This was my first visit and I'm definetly going to bring my other car here.

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by - Verified Customer January 17, 2017

Good Works has been a breath of fresh air. They do recommend all of the standard maintenance but help me out with prioritizing items requiring maintenance. I do appreciate their efforts.

by - Verified Customer January 17, 2017

I left well informed.

by - Verified Customer January 15, 2017

Unexpected part broke during oil change which made oil change take longer than expected. Shop shuttled me home until replacement part arrived and replaced part free of charge. Very happy!!

by - Verified Customer January 12, 2017

The car was brought into the shop on time and the work finished earlier than the time stated to be completed.

by - Verified Customer January 12, 2017

I would be more likely to use this shop for all my auto repair needs if it were a bit closer to where I lived. However, all work done was excellent and I was treated with respect.

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by - Verified Customer January 11, 2017

Went in for an oil change. They were prompt and courteous.

by - Verified Customer January 10, 2017

Great!

by - Verified Customer January 10, 2017

Staff is friendly as always, thanks!

by - Verified Customer January 10, 2017

Great experience. I'll be back!

by - Verified Customer January 09, 2017

Quick and they did a great job. Polite employees!

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by - Verified Customer January 08, 2017

First time customer, treated well and understood. I'm going back!

by - Verified Customer January 05, 2017

Thanks!

by - Verified Customer January 05, 2017

I feel confident that Good Works Auto will do a good job and do it right the first time.

by - Verified Customer January 04, 2017

Great!

by - Verified Customer January 03, 2017

Positive experience!

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by - Verified Customer January 01, 2017

work was great but took a long time

by - Verified Customer December 29, 2016

Thanks!

by - Verified Customer December 29, 2016

Negligence. The only word I can use to describe the service I received.

by - Verified Customer December 29, 2016

I really appreciate the education I received about my car. It helped me to trust the pros and allowed me to prioritize what I wanted fixed right away.

by - Verified Customer December 28, 2016

Had an oil change and inspection, was told honestly about some upcoming repairs but I was not forced In to it. Wonderful service!

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by - Verified Customer December 26, 2016

Steve younger is an excellent adviser and mechanic, was very good and thorough.

by - Verified Customer December 22, 2016

Only had a diagnostic test ran on the vehicle to see what repairs were needed so it could be repaired and have an emissions test done for plates and registration. Thank you for your service.

by - Verified Customer December 22, 2016

Great oil change!

by - Verified Customer December 20, 2016

The Personnel treated me with respect and professionalism.

by - Verified Customer December 19, 2016

I've been going to Good Works Auto Repair since I moved to Tempe in August 2012. They do excellent work, I'm always treated with respect and kindness, and every need is met! I have also recommended this shop to my friends and will continue to do so. Many thanks!

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by - Verified Customer December 19, 2016

Great place.

by - Verified Customer December 19, 2016

Professional & friendly!

by - Verified Customer December 18, 2016

Quick oil change. The inspection report was very detailed and helpful. The images taken were great.

by - Verified Customer December 14, 2016

Good works auto repair shop done their job correctly. I went in for a oil change and was informed professionally with precise details on any recommendations for vehicle repair without any pressure. They reassured me with graphics and estimates of repairs needed. Overall, great company!

by - Verified Customer December 14, 2016

Great guys, great service. Thanks!

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by - Verified Customer December 11, 2016

Everyone at the shop was really helpful with looking at a couple cars I was looking at buying. They gave me all the information I needed and made me feel like they were looking out for me.

by - Verified Customer December 11, 2016

The service I received was great and will be back!

by - Verified Customer December 09, 2016

Did not fix problem will have to bring in again.

by - Verified Customer December 09, 2016

Simple and straightforward.

by - Verified Customer December 08, 2016

I trust this shop. Have been a customer for 5+ years.

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by - Verified Customer December 06, 2016

Friendly and prompt service.

by - Verified Customer December 06, 2016

Always outstanding service.

by - Verified Customer December 04, 2016

I've had two separate services in the last two weeks and was impressed with the attention to detail. This is my repair shop of choice from now on.

by - Verified Customer December 04, 2016

I took advantage of a free oil change and had the appropriate servicing done on my CR-V. I was able to get an appointment for Monday morning and get in and out without negative impact on my day's plans.

by - Verified Customer December 01, 2016

Happy with the quality of the service.

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by - Verified Customer December 01, 2016

Good Works offers the best service hands down. I have never been able to find an auto shop to 'call home' until I received amazing service at Good Works, repeatedly. Super friendly and helpful staff, and the email break down with photos included was jaw dropping. Thank You Good Works!

by - Verified Customer November 30, 2016

Always good!

by - Verified Customer November 28, 2016

Best overall experience.

by - Verified Customer November 24, 2016

Work done promptly and properly.

by - Verified Customer November 22, 2016

Thanks for your time.

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by - Verified Customer November 22, 2016

Recent front counter staff changes have provided me a chance to exercise patience.

by - Verified Customer November 22, 2016

Wonderful experience. I was treated with respect and I felt as though I was their only customer. I have already recommended Good Works to a coworker. I will return to complete suggested repairs early in 2017. Keep up the excellent service.

by - Verified Customer November 21, 2016

Quick and accurate assessment and estimate. Repair finished quickly. Friendly atmosphere. Easy to see why they are Tempe small business of the year.

by - Verified Customer November 16, 2016

It was great !

by - Verified Customer November 14, 2016

Very satisfactory.

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by - Verified Customer November 14, 2016

Always very thorough, they take picture and document everything, so you will always see the before and after.

by - Verified Customer November 13, 2016

Love the shuttle service.

by - Verified Customer November 13, 2016

Took my car back to check on a small leak - Glen personally examined the under carriage - and cleaned it thoroughly. Over and above what was expected.

by - Verified Customer November 11, 2016

I really like going to good works for all of my car repairs. Everyone is nice and helpful and takes the time to explain what repairs are needed.

by - Verified Customer November 11, 2016

I've been to other shops where I felt they were taking advantage of me. I don't feel that way with this shop.

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by - Verified Customer November 10, 2016

Got done very quickly which I appreciated.

by - Verified Customer November 09, 2016

Very great customer service as quick and efficient work.

by - Verified Customer November 09, 2016

I am glad to have found a shop where I can tell by driving the car that the work done is of good quality. I have a tendency to be distrustful of car repair situations as I have seen my mom taken advantage of in the past. I have a degree of trust in having my car serviced here.

by - Verified Customer November 08, 2016

Excellent service!

by - Verified Customer November 08, 2016

One of the parts that was used during the repair was faulty. We discovered the faulty part when we picked up the vehicle. We noticed it the second we started to drive it. This caused us to drive back and forth between home and the shop an additional 2 times. Not a big deal, but we live 30 miles away. Had a test drive been conducted, the tech would have been able to identify the issue before we did. We drive the 30 miles because of the past service we've received.

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by - Verified Customer November 06, 2016

Sometime car got finished and the front desk seemed to be not notified. I have been waiting while my car was ready outside, even I was in hurry. In general the place & service are good.

by - Verified Customer November 06, 2016

The work was done in a timely manner and at a competitive price.

by - Verified Customer November 03, 2016

I've been using good works for a couple years now and highly recommend them!

by - Verified Customer November 03, 2016

I would highly recommended. It is difficult to find a car repair shop with integrity and honesty but this shop is all those things. We were very pleased with how we were treated and will now consider Good Works to be our repair shop for all our vehicle needs. Thank you for be a trusted shop.

by - Verified Customer November 02, 2016

I went for a simple AC that was not cooling and ended up with many issues and AC never got repaired. I got it done at another repair shop. I will never go again.

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by - Verified Customer November 02, 2016

We rely on Good Works Auto Repair.

by - Verified Customer November 02, 2016

I used Groupon to have the opportunity to try Good Works for the first time. The owner was working the desk and was very knowledgeable and gave me some good advice about my Prius V.

by - Verified Customer November 01, 2016

I got a flat from a road hazard, Firestone told me it could not be repaired. I called you to double check, as I bought the tires there. Not only did your team quickly repair it, they did it for free!

by - Verified Customer November 01, 2016

Great job and customer service.

by - Verified Customer October 03, 2016

These guys are awesome they did a great job, made life easier.

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by - Verified Customer September 30, 2016

Careful exam. And very helpful.

by - Verified Customer September 29, 2016

They changed my oil, it was a little more expensive than other places but they did a good job.

by September 28, 2016

Ok

by - Verified Customer September 27, 2016

Good quality fast work.

by - Verified Customer September 27, 2016

I think they were horribly over priced. Diagnostics were incorrect.

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by - Verified Customer September 27, 2016

My appointment was for an oil change. They had a convenient time available and delivered the service on time a promised.

by - Verified Customer September 27, 2016

The price for brake replacement was much less than the dealership. Glen and staff were all professional and great to talk to.

by - Verified Customer September 26, 2016

Friendly, Fast, Got the Job Done Correctly.... I've been to other places that I had to go back to multiple times for them to check their work. Last but not least they gave me the best price to get my car serviced then the other 6 places I've called. Thank You Good Works

by - Verified Customer September 22, 2016

Good attention to explaining everything and good customer service.

by - Verified Customer September 19, 2016

Excellent Customer service. They have pickup and drop service from your home. They provided detailed analysis of issue with the car. They also classify immediate fixes to not so important ones which helps decision making easier.

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by - Verified Customer September 15, 2016

Good service.

by - Verified Customer September 12, 2016

Wonderful service from my first phone call about the problem to driving it home. Helpful, prompt and reasonably priced.

by - Verified Customer September 12, 2016

Excellent service with knowledgeable staff.

by - Verified Customer September 10, 2016

Excellent service.

by - Verified Customer September 07, 2016

The service is good and the people are friendly, but the prices are high.

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by - Verified Customer August 31, 2016

The service was excellent and the staff was both friendly and accessible.

by - Verified Customer August 30, 2016

Friendly and knowledgeable professional folks there. The right tools to do the job and the right price. No surprises!!

by August 30, 2016

I had a good experience. Timely and it appears the repairs were done properly.

by - Verified Customer August 30, 2016

Clean waiting room, kept me informed of progress and time to complete.

by - Verified Customer August 22, 2016

I drive a 2013 Ford Fusion hybrid. I noticed my gas mileage had dropped by several mpg. I called and they said 'bring it in.' They found no issues and charged me $130. I was not told of this charge prior to making the appointment. I will not be giving any business to them for any reason. Very disappointed, as they came recommended by my previous mechanic, Accurate Automotive.

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by - Verified Customer August 15, 2016

They are honest.

by - Verified Customer August 15, 2016

They took care of our car problems promptly.

by - Verified Customer August 12, 2016

Friendly and thorough without pushing for unnecessary repairs.

by - Verified Customer August 08, 2016

They were polite and speedy.

by - Verified Customer August 05, 2016

They are always nice and straight forward. They do the initial inspections in a timely manner so they can relay to you what needs to be done. Everything is addressed the same day and you don't walk away flat broke.

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by - Verified Customer August 02, 2016

Very good service at a great price . Friendly and helpful staff.

by - Verified Customer July 28, 2016

Very happy with their service and honesty.

by July 27, 2016

Problem of faulty alternator was repaired. Repair was done quickly and courteously. I thought the cost of repair was a little high.

by - Verified Customer July 13, 2016

I had an oil change, it was about an hour and the employees were friendly and helpful.

by June 24, 2016

Left grease marks on hood and outside door handle.

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by June 19, 2013

They are nice.

by - Verified Customer June 19, 2013

They are a friendly shop. The people there are wonderful.

by June 18, 2013

They provided honest and good service.

by June 18, 2013

They changed my oil and gave me a free t-shirt. They were very pleasant people and didn't keep trying to talk to me while I was in the waiting room.

by June 17, 2013

Best service around!

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by - Verified Customer June 15, 2013

I was very satisfied with the service I received.

by June 15, 2013

The shop does a wonderful job overall. I love the fact that they take appointments and there isn't much of a wait for a mechanic. I do wish the waiting area was a little more comfortable but that's a minor concern. They've recently, in the past six months, had a change over in the desk people and there appears to be some mis-communications happening.

by - Verified Customer June 06, 2013

Glen Hayward is a honest man and does his best to make things right if there is ever an issue.

by - Verified Customer June 04, 2013

Timely. Up-to-dated, trained expert technicians. Competitive prices. Trustworthy. Explain everything.

by - Verified Customer June 04, 2013

We recently had our car tuned up for a long distance road trip. I asked the lady (an older, blonde haired lady) when I talked to her on the phone if the mechanics checked the battery because I was concerned that it was low and needed to be replaced. She said, "I am sure they did, but if not, I'll make sure they do." When I picked up the vehicle, I once again asked if the battery was checked. She responded, "I'm sure they checked it." Three days later, on the day we are set to leave for our road trip, our car won't start, and it needed a new battery. There is no way the battery could have drained that fast in 3 days, and I feel that the message was never relayed to the mechanics. We took our car to Sears for the battery, and it was replaced in 30 minutes. I don't think I will ever go back to GoodWorks after this experience. They were good in the past, but this was unacceptable.

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by June 04, 2013

Too expensive, not totally trustworthy

by - Verified Customer June 04, 2013

I trust the people at Good Works. They are courteous and thorough.

by - Verified Customer May 31, 2013

Goodworks has always provided excellent service for our vehicles. They are incredibly reliable and trustworthy (we've been going to them for over 7 years) and know that we can depend upon their service.

by - Verified Customer May 28, 2013

I trust them completely to do a good job and also to do only what is really needed. They provide accurate information and tell you what is important to have done and what is not so important. They don't try to get you to do work that is not necessary.

by May 23, 2013

Excellent service. Seems like better communication is needed since the old front desk staff is gone.

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by - Verified Customer May 17, 2013

The people at good works listen to your concerns and do not perform work or recommend work that your vehicle does not need. They are dependable and don't charge an arm a leg and the kitchen sink to repair your vehicle. The mechanics are trained and do excellent work!

by - Verified Customer May 14, 2013

They have always been very honest and I don't think they do any repairs that are not necessary.

by May 09, 2013

Air conditioner repair - I was only offered a one week appointment until I could have my car air conditioner even examined. Phoenix temperatures were well above 115. Had to find another company to handle my repair.

by May 03, 2013

They are the best at what they do!

by - Verified Customer May 02, 2013

They are honest and do good work.

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