Good Guys Diesel
Hours of Operation
|Mon - Fri:||8:00am to 6:00pm|
Message from the Shop
We are a diesel repair shop specializing in VW TDI's however we work on all diesels! Jeep, Dodge, Chevy, Ford, Mercedes and Hummer.
Auto Makes We Service
|Diagnosis||Muffler & Exhaust||Scheduled Maintenance||Service & Repair|
|Timing Belts||Tire Sales/Repair|
|Early Bird Dropoff||Parts/Accessories|
Customer Reviews (1 review)1 Sort by: Date |
Horrible experience. They botched much of the work they did and only with threat of a law suit did they begin to honor their warranty policy. Now there is still one item they installed that never worked and they refuse to return my emails. They've also taken information out of context in our emails and a friend of theirs is using that to bad mouth me to others. Seems they believe being "Good" is a matter of forcing their opinion and closing their eyes to their own failings. You can see pictures of the "work" they did on flickr here: http://www.flickr.com/photos/chip_let/ Stay far far away from these "Bad" guys.
In response to their response, they misrepresent the facts. They have not finished the warranty work. After they led me to believe they would I took the truck to them to leave so they could do the work at their convenience. They refused and threatened me. Their depiction of the emails is false. They took a partial statement out of context from one and attempted to use that to show me to the Better Business Bureau as threatening. Being "good" is not a matter of who forces their opinion the most.
LOL, you can look at the pictures linked to above to determine for yourself whether or not those were "aesthetic" concerns. I suggest taking everything they state as questionable. Heck, question my statements too. I do find you are taking great risk in trusting any work to them from what I have experienced. The email I sent from three or four accounts, is short and congenial, seeking to get the last of the warranty work done before a storm hit our area. It is short and sweet.
The windshield was not cracked before. When I picked up the truck it was filthy so that i did not notice the crack until washing it a couple days later. Chips at the crack site came off in my hand which showed it was very recent. In one of the few times they did respond to my emails I agreed that I could not prove the damage to the windshield was from them but rather, possibly, during my drive back to my home. That is a non-issue except that they misinform that it was there when they received the truck. The last issue I wanted addressed is the level sender unit which has never worked as far as I can tell, it always shows full despite the tank being drained a couple times since then. I haven't used the external tank for a while because I lost the cap which is a non-standard size. I've contacted them numerous times for the simple information of the specs. on that cap and they have never replied. BTW, they never called me back after I sent the short and sweet request and then called them, which one should think would have been possible within the hours I gave them to do so. They suggested that they would do the warranty work by saying they needed to check their schedule first. When I did take the truck to them, I found a nice no time limit parking space before approaching the owner, chief mechanic and manager who was outside on the side walk. I detailed the conversation we had then in ongoing communications to the BBB and there was nothing threatening except for the sole owner/managers response.