Comfortable, friendly people. I always have confidence in them.
Overall they charge too much. Close too $200 an hour. They did a good job, but I'm not sure I will go back with those prices.
Very friendly and knowledgeable.
It's a great auto repair shop. They are honest.
The employees are all nice and respectful, however, after many visits and almost $2000 paid, my original issue is still not fixed.
From what I see the shop does great work on your car/truck but the markup of parts is like 500% and the labor is a little pricey but they do good clean work. It is just so hard to find good honest clean work at an affordable price for us that it in a nutshell. I have to give them the credit for good quality work.
Stacey was very nice.
Excellent estimate of repairs.
We were very pleased with the service here. There was one little thing they missed when we first got it back. We brought it back and the issue was fixed and the vehicle runs great now.
Very pleased with the work done.
Another great experience. The actual cost ended up being lower than the estimate I expected the repairs to take longer than they did. Thank you for the great service!
The shop has dealt with 1 routine repair on one vehicle, and 2 other challenging repairs, on 2 other vehicles. I am very happy with the performance of the shop.
Very professional and affordable.
Excellent customer service!
Will have all future work on my truck done at this location. Great people, great service.
New to the area and first time to the shop for Mercedes maintenance. This will be my one-stop shop for all repairs - excellent service, fair pricing and friendly employees.
Nice job will use again!
Great place awesome people.
They started my oil change without checking to make sure they had it in stock and I waited 1.5 hrs in total because it took an extra 30 min for someone to deliver the oil and I didn't even get a discount.
Stacey at the shop was awesome! She kept me very informed and was very helpful. I got the parts and labor I needed and nothing extra. It was a great experience. I plan on having all my auto work done there.
I would use you shop again and recommend it to a friend!
Golden State Car Care was great to work with. Their method of communication and upfront style made for a very positive and pleasant interaction. I knew exactly what to expect, the prices were fair and everything was clean. Cleanliness is very important and professional. I will likely use them again.
All good, very respectful people.
They found the suspension problems that I thought were minimal, were quite extensive and dangerous. Once they put it on the rack and I saw the problems, I know that it could have been quite dangerous if I were to continue driving it.
They were able to fix it the same day and was able to drive up valley to spend thanksgiving with my family.
I was very impressed the tech found tread separation as the cause of my problem!
Great job. Thank you Stacy and crew!
You guys were so nice, made me feel like family, and took care of my car. You didn't try to take advantage of my lack of knowledge and you made it very easy to trust you!!
Great experience, customer service was and is top notch.
Understanding and compassionate.
I felt that I was provided with courteous, prompt and excellent service and this was not the first time.
While they may have somewhat decent customer service, this shop is horribly unorganized with service staff who can be extremely unprofessional in the work place. It's in poor taste to curse at your coworker in front of a customer.
Nothing was even diagnosed he just reported the same problems that I'd already told him that was wrong with it.
Service was excellent. I had my car in for a leak in the cooling system. My car was fixed and ready to go a short time later.
The shop did a great job repairing my truck. I felt that the price for parts and labor was fair. I did not feel like they were price gouging me.
Work was done well and in promised Time.
Good service good price.
Fast service clean environment. Quality workmanship, fair price, friendly employees.
Professional, detailed report about everything wrong with the car. Once problem was figured out, quickly repaired.
I have been very pleased with the work, the knowledge and friendliness of the staff.
My experience there has been good.
I have always been impressed with service at this shop.
l like the service...
The diagnosis/recommendation for repairs are printed and thoroughly reviewed with me before I approve to do the repairs. I have an 89 corolla, over 200,000 miles, and repairs/replacement parts will occur. So it was likely that it was time for some major repairs and Golden State's mechanics' performance has contributed to the rejuvenation of my car. They replaced my radiator, oil pan, timing belt, water pump, tires, etc. and I am very satisfied with their service, their skilled mechanics' and office staff performances.
The response and repair time of my need was great. Vary nice staff.
Damn fine service.
They didn't seem to be a very professional shop. I was handed my keys by the mechanic with grease on them. The seat covers in my car had grease on them.
Golden State is an excellent company to do business with because they are HONEST, KNOWLEDGEABLE, PROFESSIONAL, EFFICIENT, CLEAN & literally go out of their way to help me. I would not ever consider taking my vehicle anywhere else. It's that important & APPRECIATED.
They have good service.
Their service was excellent and had my car repaired in a timely manner.
I went there with a warranty and gave the front desk all the info. When the warranty company didn't call them back they called me and asked that I call the warranty company and try to get things moving along.So, I proceeded to call because I just wanted to get my car fixed. That issue was taken care of (or at least I thought it was). The relay had gone out in my pathfinder and instead of the mechanics replacing the whole "motherboard" as Nissan recommends to fix the issue they replaced one portion only. When I got my car back the low beams wouldn't work and the next day my check engine light came on again. Again, I took it back there and their man at the desk admitted they messed up my lights by trying to hurry. I was asked to call my warranty company yet again, which I did. They ended up having to replace the whole motherboard as Nissan suggested the first time. They didn't do the job right the first time, and I have NEVER had to call my warranty company on behalf of the mechanic working on my car. Not to mention, the gal at the front desk has horrible customer service and it feels like she's reluctant to help you with getting your vehicle in the shop and suggests you try other minor things to see if it fixes the problem first. Never again will I go there again unless I don't have any other options. Beside all the other issues I had with this company, they also couldn't tell me what their hourly rate of labor is which is against the law in California, it must be posted where customers can see it.
I have received good service from Golden State Car Care in the past.
Awesome staff who give you the facts and your options.
Service has always been good and extremely helpful.
I had to take my car back because the smog certificate didn't get sent to the DMV.
They are efficient. Always get to the problem right away. Great staff.
I felt that the shop did a good job.
Good prices and prompt, friendly service.
Mechanic don't know what he doing.
The staff was friendly and courteous and worked hard to take care of my car.
The vehicle was brought in several times and spent $3,000 was spent with them and the car broke down again. We cut our losses and take it somewhere else. They fixed the car and it has run well since. It was my brother's car, but I had the car towed and helped my brother get it taken care of since he was out of town and his son was driving it when it broke down. The car was old so we should have never put that much money into it, but they would fix one thing and then say they needed to fix something else, then got the car home and it broke down again. By then we had so much money in it we had to go ahead and fix it. Terrible experience!
They did a good job on my truck, but expensive for the PTCM. I would go back again when the need arises.
They did a great job on my vehicles.
Fast, honest dependable service.
Friendly staff, I was satisfied with the service.
Service is great.
I was generally satisfied.