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Golden State Car Care

✓ RepairPal Certified
jeff@goldenstatecarcare.com
5916 Auburn Blvd
Citrus Heights, CA 95621 USA
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07:30
18:00
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07:30
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07:30
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http://purl.org/goodrelations/v1#Wednesday
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CLOSED NOW
F
7:30am to 6:00pm
CLOSED NOW
M
7:30am to 6:00pm
F
7:30am to 6:00pm
T
7:30am to 6:00pm
S
Closed
W
7:30am to 6:00pm
Su
Closed
Th
7:30am to 6:00pm
Call now:
(916) 634-1853
62 Verified Reviews

Auto Repair Experience

  • Jeff Welch, Owner
  • Established 2007
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 63 Years of Car Repair Experience
RepairPal Scorecard

Golden State Car Care was established in 2007 and has been providing Citrus Heights and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team with an excellent mix of experience, training, and ASE certifications who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “knowledgeable”, “courteous”, “professional”, and “awesome”. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Details

Auto Repair Experience

  • Jeff Welch, Owner
  • Established 2007
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 63 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • Early Bird Dropoff
  • Service Guarantee
  • Shuttle
  • Wireless Internet

Affiliations

  • NAPA

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

62 Verified Reviews
5 stars
(35)
4 stars
(17)
3 stars
(2)
2 stars
(1)
1 star
(7)
by - Verified Customer February 07, 2017

Excellent estimate of repairs.

by - Verified Customer January 16, 2017

Great!

by - Verified Customer January 12, 2017

Another great experience. The actual cost ended up being lower than the estimate I expected the repairs to take longer than they did. Thank you for the great service!

by - Verified Customer January 09, 2017

The shop has dealt with 1 routine repair on one vehicle, and 2 other challenging repairs, on 2 other vehicles. I am very happy with the performance of the shop.

by - Verified Customer January 01, 2017

Will have all future work on my truck done at this location. Great people, great service.

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by - Verified Customer January 05, 2017

Very professional and affordable.

by - Verified Customer January 05, 2017

Excellent customer service!

by - Verified Customer December 26, 2016

Great place awesome people.

by - Verified Customer December 29, 2016

New to the area and first time to the shop for Mercedes maintenance. This will be my one-stop shop for all repairs - excellent service, fair pricing and friendly employees.

by - Verified Customer December 26, 2016

Nice job will use again!

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by - Verified Customer December 22, 2016

They started my oil change without checking to make sure they had it in stock and I waited 1.5 hrs in total because it took an extra 30 min for someone to deliver the oil and I didn't even get a discount.

by - Verified Customer December 11, 2016

Nice place!

by - Verified Customer November 29, 2016

All good, very respectful people.

by - Verified Customer December 06, 2016

Stacey at the shop was awesome! She kept me very informed and was very helpful. I got the parts and labor I needed and nothing extra. It was a great experience. I plan on having all my auto work done there.

by - Verified Customer December 04, 2016

I would use you shop again and recommend it to a friend!

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by - Verified Customer December 01, 2016

Golden State Car Care was great to work with. Their method of communication and upfront style made for a very positive and pleasant interaction. I knew exactly what to expect, the prices were fair and everything was clean. Cleanliness is very important and professional. I will likely use them again.

by - Verified Customer November 24, 2016

Good

by - Verified Customer November 27, 2016

Amazing!

by - Verified Customer November 20, 2016

They found the suspension problems that I thought were minimal, were quite extensive and dangerous. Once they put it on the rack and I saw the problems, I know that it could have been quite dangerous if I were to continue driving it.
They were able to fix it the same day and was able to drive up valley to spend thanksgiving with my family.

by - Verified Customer November 17, 2016

Great job. Thank you Stacy and crew!

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by - Verified Customer November 15, 2016

You guys were so nice, made me feel like family, and took care of my car. You didn't try to take advantage of my lack of knowledge and you made it very easy to trust you!!

by - Verified Customer November 17, 2016

I was very impressed the tech found tread separation as the cause of my problem!

by - Verified Customer November 10, 2016

Great experience, customer service was and is top notch.

by - Verified Customer September 20, 2016

Thank you.

by September 15, 2016

Understanding and compassionate.

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by - Verified Customer September 14, 2016

I felt that I was provided with courteous, prompt and excellent service and this was not the first time.

by - Verified Customer September 14, 2016

While they may have somewhat decent customer service, this shop is horribly unorganized with service staff who can be extremely unprofessional in the work place. It's in poor taste to curse at your coworker in front of a customer.

by September 09, 2016

Nothing was even diagnosed he just reported the same problems that I'd already told him that was wrong with it.

by - Verified Customer August 25, 2016

Service was excellent. I had my car in for a leak in the cooling system. My car was fixed and ready to go a short time later.

by - Verified Customer August 25, 2016

The shop did a great job repairing my truck. I felt that the price for parts and labor was fair. I did not feel like they were price gouging me.

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by - Verified Customer August 23, 2016

Work was done well and in promised Time.

by - Verified Customer December 03, 2015

Fast service clean environment. Quality workmanship, fair price, friendly employees.

by - Verified Customer December 03, 2015

Good service good price.

by - Verified Customer December 02, 2015

Professional, detailed report about everything wrong with the car. Once problem was figured out, quickly repaired.

by - Verified Customer November 27, 2015

I have been very pleased with the work, the knowledge and friendliness of the staff.

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by November 25, 2015

My experience there has been good.

by - Verified Customer November 24, 2015

I have always been impressed with service at this shop.

by November 23, 2015

l like the service...

by - Verified Customer November 18, 2015

The diagnosis/recommendation for repairs are printed and thoroughly reviewed with me before I approve to do the repairs. I have an 89 corolla, over 200,000 miles, and repairs/replacement parts will occur. So it was likely that it was time for some major repairs and Golden State's mechanics' performance has contributed to the rejuvenation of my car. They replaced my radiator, oil pan, timing belt, water pump, tires, etc. and I am very satisfied with their service, their skilled mechanics' and office staff performances.

by - Verified Customer November 16, 2015

The response and repair time of my need was great. Vary nice staff.

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by - Verified Customer November 10, 2015

Damn fine service.

by - Verified Customer November 03, 2015

They didn't seem to be a very professional shop. I was handed my keys by the mechanic with grease on them. The seat covers in my car had grease on them.

by - Verified Customer October 29, 2015

Golden State is an excellent company to do business with because they are HONEST, KNOWLEDGEABLE, PROFESSIONAL, EFFICIENT, CLEAN & literally go out of their way to help me. I would not ever consider taking my vehicle anywhere else. It's that important & APPRECIATED.

by - Verified Customer October 28, 2015

They have good service.

by October 28, 2015

Their service was excellent and had my car repaired in a timely manner.

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by - Verified Customer October 28, 2015

I went there with a warranty and gave the front desk all the info. When the warranty company didn't call them back they called me and asked that I call the warranty company and try to get things moving along.So, I proceeded to call because I just wanted to get my car fixed. That issue was taken care of (or at least I thought it was). The relay had gone out in my pathfinder and instead of the mechanics replacing the whole "motherboard" as Nissan recommends to fix the issue they replaced one portion only. When I got my car back the low beams wouldn't work and the next day my check engine light came on again. Again, I took it back there and their man at the desk admitted they messed up my lights by trying to hurry. I was asked to call my warranty company yet again, which I did. They ended up having to replace the whole motherboard as Nissan suggested the first time. They didn't do the job right the first time, and I have NEVER had to call my warranty company on behalf of the mechanic working on my car. Not to mention, the gal at the front desk has horrible customer service and it feels like she's reluctant to help you with getting your vehicle in the shop and suggests you try other minor things to see if it fixes the problem first. Never again will I go there again unless I don't have any other options. Beside all the other issues I had with this company, they also couldn't tell me what their hourly rate of labor is which is against the law in California, it must be posted where customers can see it.

by October 20, 2015

I have received good service from Golden State Car Care in the past.

by - Verified Customer October 16, 2015

Awesome staff who give you the facts and your options.

by - Verified Customer October 15, 2015

Service has always been good and extremely helpful.

by October 06, 2015

I had to take my car back because the smog certificate didn't get sent to the DMV.

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by - Verified Customer October 05, 2015

They are efficient. Always get to the problem right away. Great staff.

by - Verified Customer October 05, 2015

I felt that the shop did a good job.

by - Verified Customer September 14, 2015

Good prices and prompt, friendly service.

by August 28, 2015

Mechanic don't know what he doing.

by - Verified Customer August 26, 2015

The staff was friendly and courteous and worked hard to take care of my car.

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by - Verified Customer August 24, 2015

The vehicle was brought in several times and spent $3,000 was spent with them and the car broke down again. We cut our losses and take it somewhere else. They fixed the car and it has run well since. It was my brother's car, but I had the car towed and helped my brother get it taken care of since he was out of town and his son was driving it when it broke down. The car was old so we should have never put that much money into it, but they would fix one thing and then say they needed to fix something else, then got the car home and it broke down again. By then we had so much money in it we had to go ahead and fix it. Terrible experience!

by - Verified Customer August 06, 2015

They did a good job on my truck, but expensive for the PTCM. I would go back again when the need arises.

by - Verified Customer August 04, 2015

They did a great job on my vehicles.

by - Verified Customer July 27, 2015

Fast, honest dependable service.

by July 07, 2015

Friendly staff, I was satisfied with the service.

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by - Verified Customer July 02, 2015

Service is great.

by June 19, 2015

I was generally satisfied.

1 verified customer did not leave comments but provided this rating:
by Vaughn
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