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Golden Rule AutoCare

5313 Lakeview Pkwy, Rowlett , TX 75088 Map & directions

Call Now: (972) 525-0134

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About Golden Rule AutoCare

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability (?)
97
Tools & Equipment (?)
92
Customer Service (?)
95
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

In our unbiased survey of Golden Rule AutoCare's most recent customers we found that this RepairPal Certified shop is loved and trusted by their customers. They used words like compassionate, genuine, friendly, professional, and honest to describe the staff and the service they received. Established in 2011, this new kid on the block is making a good impression on the Rowlett community. Chris and Patrick Cloutier, the owners, have assembled a diverse staff, including some new comers and some very experienced industry professionals. He has provided his staff with some of the best ongoing training available to help ensure that your car is fixed accurately and professionally and that you receive the highest level of customer service available. This team has at their disposal some of the best automotive tools and computer diagnostic equipment available in order to perform a wide range of service and repairs to your modern vehicle. They back their work with a 12-month / 12,000-mile warranty. Local shuttle service, early bird drop off, Saturday hours, and a clean comfortable waiting area with wireless Internet are available for your convenience.

Message from the Shop

Golden Rule Auto Care is family owned and operated automotive repair shop. We truly believe in treating others as we would like to be treated. We want you to feel confident that your car is repaired correctly, quickly, and at a fair cost. Your customer experience starts before you bring your car in, and does not end until you are fully satisfied with the repairs.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Smog/Emissions Testing Timing Belts Tire Sales/Repair

Amenities

Child Friendly Coffee Early Bird Dropoff Open Saturday
Open Weekends Service Guarantee Shuttle Wireless Internet

Customer Reviews 28 verified reviews

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Golden Rule AutoCare
Verified Customer
February 27, 2014

They have the highest level of customer service complimented by competetive pricing. They really make you feel important and cared for.

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Golden Rule AutoCare
Verified Customer
February 27, 2014

The team a Golden Rule AutoCare are fantantic! I have used them several times. I like the fact they all work together as a team, and are very customer focused. They listen and then take of the problem. They keep you informed during the whole process of attending to you car. I can say enough about the service. Thank you Golden Rule!

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Golden Rule AutoCare
Verified Customer
February 25, 2014

They repair & resolve on time.

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Golden Rule AutoCare
Verified Customer
February 22, 2014

They provide quality service at an affordable price.

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Golden Rule AutoCare
Verified Customer
February 22, 2014

Best auto repair in Dallas.

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Golden Rule AutoCare
Verified Customer
February 22, 2014

Great service, good prices, the guys there are just really friendly and treat everyone well.

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Golden Rule AutoCare
Verified Customer
February 21, 2014

They are the best in getting you in and out and are reasonable.

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Golden Rule AutoCare
Verified Customer
February 18, 2014

Golden Rule is more than a bunch of friendly guys who do good work. They're the most honest auto repair shop anywhere. Two times when they quoted me a repair price, I came to pick up the car and was told "Hey, we found a way to save you some money, so your bill is less than we quoted." The last time this happened, it was $60 below the quote. Stop wasting time and money at other repair shops. Golden Rule rules.

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Golden Rule AutoCare
Verified Customer
February 12, 2014

Very Honest Guys. I value that above everything else.

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Golden Rule AutoCare
Verified Customer
February 05, 2014

Great customer service.

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Golden Rule AutoCare
Verified Customer
February 03, 2014

I was impressed by their friendlyness, honesty, and integrity.

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Golden Rule AutoCare
Verified Customer
February 01, 2014

Good service and friendly staff.

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Golden Rule AutoCare
Verified Customer
January 28, 2014

I have trusted this location previously. I am a female & do not feel as though I've been ""tricked"" in any fashion. I especially like the manager--very kind & thorough. Work was completed to satisfaction.

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Golden Rule AutoCare
Verified Customer
January 23, 2014

It has been my experience that Golden Rule does not have the ability to repair your car right the first time. I have trusted them on 4 different occasions and 3 out of the four had to return my car, due to not being repaired correctly the first time. Three times to repair my thermostat, twice to repair my wife's gas cap, and three times to repair my clutch. By the way my clutch is still not right and I refuse to carry it back to them. I will use a certified Ford dealer going forward.

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Golden Rule AutoCare
Verified Customer
January 22, 2014

They were great. They came and got my car, changed the oil and returned it.

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Golden Rule AutoCare
Verified Customer
January 13, 2014

I trust the shop to do the best repair in a timely manner. Have had good past experiences with them.

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Golden Rule AutoCare
Verified Customer
January 13, 2014

Honest and friendly neighborhood feel.

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Golden Rule AutoCare
Verified Customer
January 10, 2014

They are some of the most friendliest group of people I have encountered. I'm not very "car smart" but they make me knowledgable and understanding on what is going on with my car.

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Golden Rule AutoCare
Verified Customer
January 07, 2014

From the technology convenience they offer to the people working there. First class all the way to the end where they ask me the customer to review the work with them.

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Golden Rule AutoCare
Verified Customer
January 07, 2014

I'm very pleased with the service at Golden Rule Auto and I have no qualms recommending them to others.

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Golden Rule AutoCare
Verified Customer
January 04, 2014

They show compassion and genuinely care about your vehicle, so you can be happy with their service and not only return like I have but recommend others.

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Golden Rule AutoCare
Verified Customer
December 28, 2013

They are very helpful and knowledgeable. Keeped me informed.

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Golden Rule AutoCare
Verified Customer
December 27, 2013

Good service, good people.

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Golden Rule AutoCare
Verified Customer
December 21, 2013

I have been so pleased ever since my neighbor introduced me to Golden Rule!! I have college kids and I feel confident that they are not being taken advantage off or are being quoted unfair prices. I love the text feature and that they have a courtesy shuttle. Awesome & Professional!!

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Golden Rule AutoCare
Verified Customer
December 19, 2013

The whole experience was outstanding. Great service by great people!!!

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Golden Rule AutoCare
Verified Customer
December 05, 2013

Excellent customer service and professionalism.

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2 verified customers did not leave comments but provided these ratings:

(1) by 1 verified reviewer
(1) by 1 verified reviewer
Get Directions to Golden Rule AutoCare
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Sat:8:00am to 4:00pm
Sun:CLOSED
Call Now:

(972) 525-0134

Auto Repair Experience

  1. Chris and Patrick Cloutier, Owners
  2. Established 2011
  3. 3 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 42 Years of Car Repair Experience